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Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector! As a Client Service Executive, you will be the first point of contact for our users, delivering exceptional support across various platforms.
Job Responsibility:
Answering user calls and emails, providing timely and effective technical support
Collaborating with other teams to identify and resolve recurring issues
Testing and troubleshooting user-reported problems and communicating findings to internal teams
Assisting with onboarding and rollouts of new products
Monitoring and managing outstanding support tickets, providing updates as necessary
Maintaining accurate records of support requests and resolutions in our ticketing system
Adhering to ITIL best practises and escalating unresolved issues when needed
Requirements:
Familiarity with Microsoft Office Suite
Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus
A structured and methodical approach to tasks with strong attention to detail
Flexibility in working hours, with a willingness to provide out-of-hours support when required
Excellent communication and interpersonal skills, with the ability to articulate technical information clearly
Knowledge of operating systems, networking, and relevant technologies
Nice to have:
Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus
What we offer:
Full Benefits List outlined in your contract
20 Days Annual Leave that increases each year
Additional Birthday Off to celebrate your special day
Overtime Pay for those extra hours put in
A supportive work environment with a focus on Work-Life Balance & Flexibility
Opportunities for Career Growth & Progression within the company
Access to Professional Development & Training to enhance your skills