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The position supports the processing of applications, coordination of documentation, maintenance of records and databases, and general clerical duties to ensure timely progression of cases and communication with families and internal staff. The role requires a high level of organisation, accuracy, discretion, and the ability to manage sensitive information in line with public sector standards.
Job Responsibility:
Provide day-to-day administrative support to the office and existing clerical staff
Log, track, and manage incoming applications and related documentation
Maintain and update an electronic database, ensuring all records are accurate and up to date
Upload documentation and correspondence to internal systems and trackers
Prepare, type, and format correspondence, letters, and reports
Issue outcomes and correspondence to families in a timely and professional manner
Manage and track all correspondence and queries, ensuring appropriate follow-up
Handle sensitive and confidential information with professionalism and discretion
Carry out filing and document management duties (primarily electronic)
Provide general office administration support and assist colleagues as required
Adhere to public sector policies, procedures, and data protection requirements
Requirements:
Proven experience in an administrative or clerical role, ideally within the public sector or a similar environment
Strong experience maintaining databases, trackers, and electronic records
Excellent attention to detail and high levels of accuracy
Highly organised with the ability to prioritise workload and meet deadlines
Strong written and verbal communication skills
Ability to manage sensitive and confidential information appropriately
Proficient in Microsoft Office and general IT systems
Reliable, professional, and able to work independently and as part of a team