GPL Technical Support Analyst, Wells Fargo

Wells Fargo

Location:
United States, El Monte

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

25.96 - 34.13 USD / Hour

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Job Description:

Wells Fargo is seeking a Technical Support Analyst (Business Relationship Support Representative) in Global Payments & Liquidity (GPL) as part of Enterprise Functions. Wells Fargo Global Payments and Liquidity Technical Support offers consultative technical support to small businesses, middle-market firms, and corporate clients. We collaborate with internal partners and vendors to support 45 online banking applications, including those for payments, receivables, and reporting.

Job Responsibility:

Create a positive client experience for customers engaging the team for treasury application technical support
Provide basic to intermediate level of technical support and consultation to end-users and internal servicing agents for commercial banking online products and applications
Interpret, evaluate, and resolve inquiries pertaining to the functional operation of all installed and supported applications
Analyze moderately complex inquiries and determine appropriate steps to resolve problems while maximizing performance and efficiency for application end-users
Monitor production issue trends and communication of client reported defects or other feedback
Act as a liaison between customer and product management/technology development teams for complex issues to coordinate satisfactory technical issue resolution

Requirements:

2+ years of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, education
2+ years of technical support experience
Windows Operating System Fundamentals and Networking Fundamentals
Understanding of computer networking (LAN, WAN, ISP, IP, security policies, firewalls, web proxy/content filtering)
Advanced understanding of end-user operating systems (Windows 10, MacOS)
Advanced understanding of web browsers (Microsoft Edge, Mozilla Firefox, Google Chrome, Safari)
Advanced understanding of smartphones and tablets (Apple iOS, Android OS)
Intermediate Microsoft Office (Word, Excel, Outlook) skills
CompTIA A+ certification
Knowledge and understanding of treasury management industry products and services
Excellent verbal, written, and interpersonal communications skills
Proven success in problem analysis and resolution with strong attention to detail and accuracy
Strong organizational skills
ability to multi-task and work in a deadline driven environment
Ability to work effectively in a team environment and across all organizational levels
Ability to work in a fast-paced deadline driven environment
BS/BA degree in IT, CIS, Engineering or related field

Nice to have:

CompTIA A+ certification
Knowledge and understanding of treasury management industry products and services
BS/BA degree in IT, CIS, Engineering or related field

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance
Critical illness insurance
Accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
September 05, 2025

Expiration:
September 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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GPL Technical Support Analyst