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Government engagement and training specialists directly assist with and often lead training events, as well as develop training materials. They are central to building relationships with clients through the development of e-learning and informational materials, email communications, and in-person or virtual events. They help develop self guided learning materials and content, including training videos, presentations, and interactive web pages. They are also the first line of response for client questions.
Job Responsibility:
Interact with government clients in person, over the phone, and through email to build and maintain relationships
Identify and connect clients who could benefit from a mutual relationship
Keep customer relationship management (CRM) platform up to date
Manage account access to Tesla’s technical solutions
Create informational and promotional videos
Analyze client behavior metrics to identify promising outreach avenues
Maintain expert knowledge of all aspects of Tesla’s technical solutions to ensure proper training is given to clients
Develop and build a training program under the guidance of the Director of Training and Outreach
Conduct standardized virtual and in-person trainings of varying lengths and custom trainings tailored to specific government clients
Create e-learning and other self-guided training materials
Update training materials as technical capabilities change
Answer clients’ technical questions and requests for support
Troubleshoot for clients
Identify bugs and suggest user interface improvements
Requirements:
Outstanding written and oral communication skills
Experience working with the DOD or IC
Experience with APAN, MilSuite, C2IE, EDA, or any MPE platform