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Government Customer Success Manager

United States 107000.00 - 161000.00 USD / Year · Job Posted January 11, 2026
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Job Description

Join BetterUp as a Government Customer Success Manager, where you'll partner with government organizations to maximize the value of our platform, ensuring customer satisfaction while driving adoption and engagement. The role supports our distribution strategy by driving customer value, increasing the measurable and perceived value that customers receive from the BetterUp platform. Our Customer Success Managers (CSMs) are our clients’ key strategists, consultants, and growth planners. CSMs partner with the Account Management and Implementation teams to drive adoption and deliver on value, which creates strong business cases for renewals and expansions.

Job Responsibility

  • Build relationships with government partners
  • Ensure account health
  • Drive value delivery
  • Manage projects and cross-functional partnerships to align with customer needs and mission
  • Build rapport and expand customer/executive sponsorship
  • Be a champion of account health
  • Create thoughtful, value-based business recommendations that help customers maximize value
  • Drive problem-solving and risk mitigation strategies
  • Manage relationships with program sponsors and day-to-day partners
  • Understand customer strategy and challenges
  • Align BetterUp’s Human Transformation Platform with their internal narrative and desired outcomes
  • Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices

Requirements

  • Previous experience building deep relationships with customers, stakeholders, and client teams, including at the Executive level
  • Must have previously served as the main point of contact for customers
  • Strong experience keeping customers’ expectations grounded in reality, and pushing back while maintaining a positive relationship
  • Must be able to be prescriptive, consultative, and credible
  • Project management experience and/or experience managing multiple projects with multiple stakeholders at once
  • Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations
  • Previous experience balancing multiple priorities, including long term strategy with immediate customer needs, as well as aligning commercial outcomes with broader account needs
  • Strong experience inspiring customers to do something different
  • Should have experience consulting or managing customers in a solution that required behavior change of end-users
  • Experience with high-value books of business, multi-product platform deployments, the HCM SaaS space, or Talent disciplines are also highly valued
  • Experience in the Public Sector working with DoD, cabinet-level Federal agencies, and State and Local governments is highly valued

What we offer

  • Access to BetterUp coaching
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental, and vision insurance
  • Flexible paid time off
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Workdays
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
  • Year-round charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution
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