Government Customer Success Manager Job at EdTech Jobs

Senior Customer Success - Enterprise Account Manager

Join Beamy, a fast-growing SaaS company, as a Senior Customer Success - Enterpri...

Location

France , Paris

Salary:

90000.00 - 110000.00 EUR / Year

Beamy

Expiration Date

Until further notice

Requirements

At least 8 years of experience within B2LargeB ensuring customer satisfaction & business sustainability
Experience working with large companies on organisational and process issues
Ability to adopt a consultative stance to understand client's challenges and suggest solutions
Know how to develop and implement renewal and upsell strategies
Fluent in French
Very good level in Business English

Job Responsibility

Ensure the ROI by working closely with key accounts to define clear business objectives, timelines, priorities, and metrics of success
Be the trusted advisor in SaaS Governance by organizing and leading a community of customers
Be the main contact of the partnership by ensuring robust sponsorship across diverse stakeholders
Coordinate the customer journey at Beamy and set the tempo by delegating
Ensure Contract Renew & Upsell

What we offer

Stock options
Hybrid remote work (3 days per week at the office)
Culture of Transparency
Clear paths for career progression
Health insurance (Alan)
Meal vouchers (Swile)
5 weeks of vacation plus additional time off (RTT)

Fulltime

Commercial Customer Success Manager

We are looking for an exceptional Customer Success Manager - Commercial to join ...

Location

United States , New York

Salary:

95000.00 - 130000.00 USD / Year

Workato

Expiration Date

Until further notice

Requirements

BS or equivalent education
3+ years of experience in consulting, customer success management and technical account management. Prior experience as an Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
Experience in Integration and/or business automation
Understanding of large complex businesses with many stakeholders
Awareness of each of the following roles day to day processes and expertise in several
People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
Comfortable operating with revenue targets
Impressive track record of high customer retention and growth
Strong sense of customer empathy and customer-centrism
Excellent interpersonal and communication skills

Job Responsibility

Develop and maintain strategic business relationships with customers to drive adoption and retention
Provide technical Workato product expertise
Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes
Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups
Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
Become the trusted customer advisor and be the customer advocate within Workato

Senior Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

120000.00 - 140000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Experience in a customer facing role involving complex technology with collaboration of senior stakeholders within the CTO organization
Experience managing F500 accounts
Familiarity with key engineering benchmarks (Ex - DORA) and the implications of these for development teams
Confident and engaging presentation skills
Ability to quickly grasp and distinctly explain technological and business concepts
Strong verbal & written communication skills
Collaborative, persistent and self-directed
Maintain a high level of professionalism, honesty, empathy, business, and technical acumen across customers and the industry
Familiarity with Salesforce Development Ecosystem
Proficiency using Salesforce, JIRA, GIT, & Zoho

Job Responsibility

Proactively manage a book of business to drive product adoption to ensure a healthy renewal
Where risks may exist, create an Action Plan to drive customers back on track
Partner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR, CSAT)
Enjoy problem solving to understand what your customer is looking to solve for, mapping solutions to the gaps and outlining the value against proposed solutions
Apply domain/technical knowledge of AutoRABIT, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success
Demonstrate the value customers are getting from the AutoRABIT suite through strategic customer engagements
Drive new opportunities within your book of business
Guide customers through significant service milestones such as upgrades, new releases, and new features
Partner with customer-facing account teams and executives (sales, support, professional services, engineering, and partners) on customer issues/projects

Fulltime

Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

80000.00 - 100000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Exposure to customer-facing roles, preferably involving cloud-based/SaaS technology, with a willingness to collaborate with senior stakeholders
Developing presentation skills, and cultivating a personable, positive, and approachable demeanor
Eagerness to quickly grasp and articulate technological and business concepts
Developing verbal and written communication skills
Demonstrated empathy for customers and a passion for contributing to revenue and growth
Developing collaborative, persistent, and self-directed work habits
Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals
A bachelor's degree in a relevant field or equivalent practical experience
An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role

Job Responsibility

Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs
Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR)
Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals
Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value
Support efforts to drive new business growth by cultivating customer advocacy and reference-ability
Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations
Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features
Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success
Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements
Responsibility to adhere to set internal controls

Fulltime

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
Proven experience leading customer-facing project management and service delivery engagements
Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
Strong understanding of cloud-native software development, APIs, and web technologies
Experience managing high-value accounts and delivering a white-glove experience
Ability to drive measurable results and help customers achieve business outcomes
Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Openness to occasional travel based on customer needs

Job Responsibility

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements

What we offer

equity
benefits

Vice President of Customer Success

Makpar is seeking an experienced Vice President of Customer Success to lead our ...

Location

United States

Salary:

Not provided

Makpar

Expiration Date

Until further notice

Requirements

15+ years of experience working directly with or within the federal government, including roles within federal agencies, government contracting, or public-sector consulting
Proven experience cultivating and managing senior-level federal client relationships
Strong understanding of federal procurement processes, acquisition lifecycle, and government contracting practices (FAR, agency-specific regulations, etc.)
Demonstrated success in customer success, account management, business development, or capture-support roles in a federal contracting environment
Ability to translate customer needs into actionable strategies for sales, capture, and delivery teams
Exceptional communication and interpersonal skills, with the ability to engage confidently with federal executives
Strategic thinker with the ability to create long-term account plans and identify new opportunities
Prior experience supporting capture teams or BD organizations in federal contracting
Experience working at or directly interfacing with the IRS or other major civilian agencies
Background in developing or supporting customer success frameworks within a professional services or consulting organization

Job Responsibility

Serve as the primary senior relationship owner for key federal clients, ensuring strong trust, strategic alignment, and ongoing satisfaction
Maintain deep understanding of customer mission, pain points, modernization priorities, and organizational dynamics to ensure Makpar solutions directly support client outcomes
Lead and implement account-growth strategies that strengthen long-term partnerships and expand Makpar’s footprint within major federal agencies
Facilitate executive-level client conversations, strategic reviews, and roadmap discussions
Act as the go-to domain-expert for Capture Managers on agencies such as the IRS and other priority accounts
Provide pre-sales support including requirements interpretation, customer insights, competitive intelligence, relationship mapping, and solution shaping
Partner with Growth, BD, and Capture teams to develop win themes, positioning strategies, and customer-aligned messaging
Support smooth handoff between sales, delivery, and customer success—ensuring expectations, commitments, and success criteria are clearly aligned
Align customer success efforts with Makpar’s growth objectives, ensuring that opportunities are tied to tangible mission impact and sustainable client relationships
Provide thought leadership on federal trends, acquisition approaches, agency priorities, and customer engagement best practices

Fulltime

Director, Customer Success - EMEA / ROW

The Director, Customer Success – EMEA/ROW will lead a high-performing regional t...

Location

Ireland , Dublin

Salary:

Not provided

Tines

Expiration Date

Until further notice

Requirements

10+ years of experience in customer success, account management, or a related function
At least 5 years in senior leadership roles
Proven experience scaling CS functions within high-growth, dynamic environments
Track record of leading distributed, cross-functional teams to exceed retention and growth targets
Deep understanding of SaaS business models, recurring revenue, and customer lifecycle management
Exceptional executive presence, influencing, and negotiation skills
Strong data-driven decision-making and analytical capabilities
Demonstrated success in change management and leading teams through transformation
Advantage in having experience in selling to technical stakeholders eg CISO, CIO and CTO

Job Responsibility

Recruit, develop, and retain top CSM and CSE talent across EMEA and ROW
Foster a high-performance culture focused on accountability, collaboration, and professional growth
Provide ongoing coaching, career development, and performance management
Define and execute the EMEA/ROW customer success strategy in alignment with global objectives
Drive customer outcomes including retention, upsell, cross-sell, and advocacy
Serve as an executive sponsor for strategic accounts and a senior escalation point for customer issues
Design and implement scalable processes, playbooks, and customer health frameworks to serve an expanding customer base
Champion technology adoption (CS platforms, analytics, and automation tools) to increase efficiency
Establish operational KPIs and governance to ensure consistency and quality of delivery
Partner closely with Sales to ensure seamless handoffs and growth opportunities

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

Customer Lifecycle Enablement Manager

UpGuard’s mission is to make life easier for security teams. We meticulously cre...

Location

United States , Los Angeles;Seattle;Portland;San Diego;San Francisco;Santa Barbara;Denver;Austin;Chicago

Salary:

120000.00 - 150000.00 USD / Year

UpGuard

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success Enablement, Lifecycle Program Management, or direct CS/AM Leadership within a B2B SaaS environment
Lifecycle mastery: Deep understanding of the post-sales customer journey, with specific expertise in optimizing onboarding, adoption, value realization, and renewal phases
Framework design: Proven track record of architecting and deploying scalable frameworks (e.g., success plans, risk mitigation, EBRs) that drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
Content strategy: Strong content creation skills, capable of building high-impact playbooks, templates, and "value storytelling" assets that help CSMs articulate ROI
Program execution: Demonstrated success in building structured enablement programs—from certification paths to ongoing skill reinforcement—that result in measurable behavior change
Analytical mindset: Data-informed approach to enablement
ability to interpret health scores, churn data, and usage signals to identify skill gaps and prioritize initiatives
Facilitation excellence: Skilled facilitator confident in delivering training to diverse post-sales roles, capable of simplifying complex retention strategies into actionable steps

Job Responsibility

Journey Mapping: Define execution standards and create lifecycle maps (customized by segment) across the full customer journey: Onboarding → Adoption → Maturity → Renewal
Competency Development: Build role-based readiness pathways and certification programs for CSMs and AMs
Value Realization: Build adoption frameworks, maturity models, and customer success plans. Create templates and storytelling frameworks that help teams articulate value to customers
Handoff Excellence: Partner with Sales Leadership to define and enforce clear handoff standards, ensuring smooth transitions from Sales to CS
Risk Frameworks: Partner with RevOps to define risk indicators and churn patterns
develop frameworks for early risk identification and mitigation
Renewal Playbooks: Build playbooks focused on value-based renewal motions and train AMs/CSMs on navigating renewal cycle communications
Data Fluency: Train teams to interpret usage data, health scores, and customer signals to proactively manage account health
EBR Ownership: Own the Executive Business Review (EBR) program end-to-end, including structure, templates, standards, and certification
Executive Storytelling: Train CSMs and AMs to deliver executive-ready, outcome-focused EBRs that showcase measurable impact rather than just usage stats

What we offer

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance

Fulltime

Government Customer Success Manager

EdTech Jobs

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 11, 2026

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