Government Customer Success Manager Job at EdTech Jobs

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
Proven experience leading customer-facing project management and service delivery engagements
Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
Strong understanding of cloud-native software development, APIs, and web technologies
Experience managing high-value accounts and delivering a white-glove experience
Ability to drive measurable results and help customers achieve business outcomes
Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Openness to occasional travel based on customer needs

Job Responsibility

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements

What we offer

equity
benefits

Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

80000.00 - 100000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Exposure to customer-facing roles, preferably involving cloud-based/SaaS technology, with a willingness to collaborate with senior stakeholders
Developing presentation skills, and cultivating a personable, positive, and approachable demeanor
Eagerness to quickly grasp and articulate technological and business concepts
Developing verbal and written communication skills
Demonstrated empathy for customers and a passion for contributing to revenue and growth
Developing collaborative, persistent, and self-directed work habits
Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals
A bachelor's degree in a relevant field or equivalent practical experience
An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role

Job Responsibility

Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs
Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR)
Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals
Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value
Support efforts to drive new business growth by cultivating customer advocacy and reference-ability
Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations
Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features
Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success
Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements
Responsibility to adhere to set internal controls

Fulltime

Senior Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

120000.00 - 140000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Experience in a customer facing role involving complex technology with collaboration of senior stakeholders within the CTO organization
Experience managing F500 accounts
Familiarity with key engineering benchmarks (Ex - DORA) and the implications of these for development teams
Confident and engaging presentation skills
Ability to quickly grasp and distinctly explain technological and business concepts
Strong verbal & written communication skills
Collaborative, persistent and self-directed
Maintain a high level of professionalism, honesty, empathy, business, and technical acumen across customers and the industry
Familiarity with Salesforce Development Ecosystem
Proficiency using Salesforce, JIRA, GIT, & Zoho

Job Responsibility

Proactively manage a book of business to drive product adoption to ensure a healthy renewal
Where risks may exist, create an Action Plan to drive customers back on track
Partner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR, CSAT)
Enjoy problem solving to understand what your customer is looking to solve for, mapping solutions to the gaps and outlining the value against proposed solutions
Apply domain/technical knowledge of AutoRABIT, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success
Demonstrate the value customers are getting from the AutoRABIT suite through strategic customer engagements
Drive new opportunities within your book of business
Guide customers through significant service milestones such as upgrades, new releases, and new features
Partner with customer-facing account teams and executives (sales, support, professional services, engineering, and partners) on customer issues/projects

Fulltime

Senior Customer Success - Enterprise Account Manager

Join Beamy, a fast-growing SaaS company, as a Senior Customer Success - Enterpri...

Location

France , Paris

Salary:

90000.00 - 110000.00 EUR / Year

Beamy

Expiration Date

Until further notice

Requirements

At least 8 years of experience within B2LargeB ensuring customer satisfaction & business sustainability
Experience working with large companies on organisational and process issues
Ability to adopt a consultative stance to understand client's challenges and suggest solutions
Know how to develop and implement renewal and upsell strategies
Fluent in French
Very good level in Business English

Job Responsibility

Ensure the ROI by working closely with key accounts to define clear business objectives, timelines, priorities, and metrics of success
Be the trusted advisor in SaaS Governance by organizing and leading a community of customers
Be the main contact of the partnership by ensuring robust sponsorship across diverse stakeholders
Coordinate the customer journey at Beamy and set the tempo by delegating
Ensure Contract Renew & Upsell

What we offer

Stock options
Hybrid remote work (3 days per week at the office)
Culture of Transparency
Clear paths for career progression
Health insurance (Alan)
Meal vouchers (Swile)
5 weeks of vacation plus additional time off (RTT)

Fulltime

Central Government Business Manager

Central Government accounts are Quadient’s top target Public Sector customers an...

Location

United Kingdom , London

Salary:

Not provided

Quadient

Expiration Date

Until further notice

Requirements

Minimum of 5 years successful sales experience in a B2B environment, ideally having sold to Central Government or Public Sector departments
Strong track record in strategic account planning, multi-solution sales, and structured business development
Graduate level (or demonstrate the ability to learn quickly and relay information accurately to customers)
Excellent commercial acumen, negotiation, and communication skills.
A passionate, driven, ambitious, energetic individual
An inclusive team player that encourages the support and interaction of all departments both internally and externally
Deep understanding of government procurement processes, frameworks, and CCS/G-Cloud framework compliance.
First class presentation skills and the ability of using the associated technologies e.g. PowerPoint, CRM systems, MS suite and cloud-based systems
Able to evidence New Business Development within large/complex accounts
Excellent forward planning and a comprehensive understanding of simple and complex multilevel sales cycles within Capital Equipment and Solutions Environments

Job Responsibility

Ensure a focused approach to relationship development, stakeholder mapping, and long-term growth within key Central Government named departments and agencies
Focus on protecting existing revenue channels and developing new revenue streams by introducing new products and services across the full Quadient portfolio
Partner with the Facilities Management team to translate strategic imperatives into actionable go-to-market plans, driving activity into Government accounts
Work closely with the Bid Management Team to pursue tender opportunities effectively, ensuring alignment with Crown Commercial Service (CCS) frameworks and public procurement requirements
Balance short-term sales delivery with long-term value creation by growing market share in the mail division’s core offerings while driving expansion into digital and automation solutions
Build internal partnerships with Product, Marketing, Sales Enablement, and Professional Services to deliver integrated, customer-centric solutions
Build and maintain contacts and strong business relationships, whilst developing a multi-level contact plan for each designated Central Government Department

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Fulltime

Senior Director, Platform Product Management, Data Governance and Security

As part of the Cloud, Data, and AI Platforms organization, the individual in thi...

Location

United States , Bentonville

Salary:

160000.00 - 320000.00 USD / Year

Walmart

Expiration Date

Until further notice

Requirements

10+ years of experience in engineering, support, and product development, with strong technical and consulting expertise
Bachelor’s or Master’s degree in Computer Science or a related field
Proven ability to build and lead high-performing product teams focused on multi-cloud platforms
Expertise in managing product cost, utilization, and efficiency at global scale
Experience engaging senior leaders to define strategy and set priorities for world-class services
Demonstrated success in fostering global collaboration to meet diverse customer needs
Strong technical acumen with the ability to influence product design and provide strategic direction
Customer-focused mindset with a talent for translating needs into impactful product solutions
Experience building resilient, scalable platforms using cloud-native architectures
Comfort with ambiguity and a track record of delivering results in fast-paced, distributed environments

Job Responsibility

Lead cross-functional teams to deliver scalable platform solutions that empower developers and application teams globally
Translate user needs into a strategic product roadmap, prioritizing features that drive measurable business value
Enhance developer experience and streamline adoption through continuous product innovation and operational excellence
Evolve platform capabilities to meet changing demands, with a focus on scalability, availability, and performance
Define and track key metrics to guide investment decisions and maximize ROI
Apply modern product management practices to identify customer needs, close product gaps, and accelerate adoption
Collaborate closely with engineering to execute the roadmap and reduce time-to-market
Use data-driven insights to evaluate platform performance and inform ongoing improvements
Contribute to the development of intellectual property, including tools, models, and best practices

What we offer

401(k) match
stock purchase plan
paid maternity and parental leave
PTO
multiple health plans
medical, vision and dental coverage
company-paid life insurance
family care leave
bereavement
jury duty

Fulltime

Embedded Technical Account Manager

As a Technical Account Manager at Axon, you will be the primary point of contact...

Location

Canada , Barrie, Ontario

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Citizenship with the country of work (required for working with sensitive government data
must pass security clearance)
5+ years of IT experience in a support or deployment role
Experience working with law enforcement and/or government entities
Proven track record of managing customer relationships and technical projects successfully
Ability to work autonomously to meet objectives with minimal oversight
Robust IT background, with expertise in: Software image creation and maintenance
Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies
Microsoft Server & Client operating systems, Microsoft SQL Server, Active Directory, Azure (Entra ID)
Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls)

Job Responsibility

Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system
Serve as the primary technical liaison between Axon and the customers
Participate in operational and technical meetings, ensuring effective communication and collaboration
Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team
Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary
Ensure Service Level Requirements (SLRs) and contractual obligations are met
Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation
Communicate customer feedback across Axon teams and collaborate to drive product improvements
Identify and escalate risks to the Program Manager to facilitate internal and executive collaboration
Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption

Technical Account Manager

As a Technical Account Manager, you will own the ongoing technical relationship ...

Location

United States , New York City

Salary:

76800.00 - 109600.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
Excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
Natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment

Job Responsibility

Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio
Serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform
Drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team
Understand your customer's needs and proactively drive forward technical initiatives that help your customers achieve their business goals
Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts
Be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Government Customer Success Manager

EdTech Jobs

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 11, 2026

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