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This role provides strategic and operational support to the UK Head of Operations and the UK Regulatory Senior Manager for Operations (SMF24). There is also support provided by this team to the EMEA/CEP Cluster Head of Operations, following a similar approach to the UK Operations structure. The successful candidate will help enable the effective discharge of the Senior Manager regulatory responsibilities, supporting robust governance, informed decision‑making, and the delivery of strategic priorities.
Job Responsibility
Support the UK Head of Operations & SMF24 in executing their regulatory and operational responsibilities
Support the tracking and reporting of progress against key operational and regulatory priorities
Ensure full adherence to firmwide policies, regulatory requirements, and legal entity governance standards
Support in driving root‑cause analysis of issues, incidents, and control breaks
Provide support where required to the CEP Operations Governance model
Contribute to continuous improvement within the team
Ensure timely and high‑quality updates are reflected in the governance and committee submissions
Support in ensuring compliance with governance standards and regulatory requirements related to committee operations
Driving improved horizon scanning on emerging regulatory directives, supervisory statements, and industry developments
Provide support in engaging stakeholders to promote awareness of material issues
Foster a high‑performance culture grounded in accountability, transparency, collaboration, and proactive risk management
Promote knowledge sharing and uplift of risk and controls acumen
Develop required domain expertise across relevant regulatory and internal business and functional aligned processes
Requirements
Strong expertise in the design, implementation, and testing of controls
Extensive experience in similar role
Demonstrated ability to deliver sustainable solutions and process improvements
Good understanding of applicable compliance laws, rules, regulations, and best practices
Strong understanding of Citi Policies, Standards, and Procedures
Strong analytical capability to assess complex risk and control environments
Ability to prepare presentations to senior and executive audiences
Strong communication and influencing skills across diverse stakeholder groups
High proficiency in Microsoft Office (Excel, PowerPoint, Word)
Leadership Attributes: Strong sense of accountability, ownership, and results orientation
Ability to inspire confidence, drive collaboration, and support a culture of proactive risk management