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Governance Reporting & Analysis Lead Analyst

Costa Rica, Heredia · Job Posted March 21, 2026
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Job Description

The role of the US Consumer Cards (USCC) COO Reporting & Analytics team is responsible for the design, development, and execution of management routines supporting information requests and analytical support for various lines of business across USCC (including specialized functions). The role will directly support the interpretation of business reports and development of business analysis to assist Senior Management in identifying trends, and themes for business issues' root cause, with an emphasis on Operational Risks across USCC. More specifically, this position will be responsible for caring out the ongoing maintenance of USCC Audit Kiosks leveraged by USCC.

Job Responsibility

  • Administer, maintain, and develop advanced SharePoint solutions for the US Consumer Cards Exam / Audit / Review Calendar and related Request Management Sites (Audit Kiosks), including managing security, access, and workflows
  • Lead the comprehensive production, refresh, and upgrade of various implemented and ad-hoc reports, including specialized weekly, quarterly, and reconciliation summaries (e.g., USCC Internal Audit Weekly Summary, OCC/FRB/FDIC Quarterly Summary, USCC RCM MCA reconciliation), and manage CRISP's Audit and Exams pages
  • Ensure rigorous data validation and reconciliation by accurately validating all completed audits against Final Reports and ICAPs, verifying MCA calculations, and analyzing discrepancies between the Calendar Database and loaded audit/testing plan files
  • Manage the upload, maintenance, and reconciliation of 2nd and 3rd Line of Defense Audit/Testing Plans, covering weekly Internal Audit plans, ICAPs, and monthly/quarterly Compliance and ORM testing plans
  • Drive continuous process improvement and automation initiatives, focusing on upgrading manual reporting processes and identifying opportunities to enhance efficiency within audit and review operations
  • Schedule and facilitate critical quarterly meetings with key stakeholders to meticulously review and reconcile FLU/GAU tagging against the calendar database, ensuring comprehensive data capture
  • Oversee the full lifecycle of Audit Kiosk operations, including creation, ongoing maintenance, user support, tracking, storage monitoring, and resolution of potential DAR violations
  • Enable proactive management of the risk and control environment through comprehensive reporting and analysis
  • Support the operations of Citi's governance committees, including coordinating meetings, managing agendas, and ensuring follow-up on action items
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Requirements

  • Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Minimum of 3-5 years of experience in data/analytics roles
  • Ability to identify, measure, and manage key risks and controls
  • Proven experience in implementing sustainable solutions and improving processes
  • Understanding of Citi’s Policies, Standards, and Procedures
  • Strong analytical skills to evaluate complex risk and control activities and processes
  • Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
  • Strong problem-solving and decision-making skills
  • Ability to manage multiple tasks and priorities
  • Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
  • Proficiency in Sharepoint
  • Bachelor's/University degree, Master's degree preferred
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