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Governance Regulatory & Policy Lead

Costa Rica, Heredia · Job Posted March 05, 2026
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Job Description

The Governance Regulatory & Policy Lead sits within the Client – US Consumer Card – Marketing Business Control Governance Organization. The Governance team is responsible for optimizing governance to streamline processes for impactful risk management and empower data-driven decisions through actionable insights. The team fosters a risk-aware culture, proactively mitigating emerging threats through expert analysis and rigorous change management. Furthermore, they provide strategic foresight by delivering clear analytics and recommendations to ensure audit readiness and build a resilient future for the organization.

Job Responsibility

  • Lead Regulatory/Policy Impact Assessments
  • Represent Marketing in Policy and Reg Change Management Forum
  • Coordinate Compliance Activities
  • Maintain Regulatory Expertise
  • Interpret and Apply Regulations
  • Streamline Information Flow
  • Problem Solving
  • Priority Management
  • Support ad-hoc risk and control initiatives and projects
  • Clear Communication
  • Appropriately assess risk when business decisions are made

Requirements

  • Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Experience in the US marketing sector is a plus
  • Familiarity with Artificial Intelligence and Model Language concepts and their application in risk management, compliance, or operational efficiency is highly desirable
  • Maintains in-depth expertise in US compliance laws, regulatory requirements, and industry best practices
  • A strong understanding and ability to interpret a wide array of relevant marketing and privacy regulations, including but not limited to CPRA, UDAAP, Reg B, UDAP, Reg P, CAN-SPAM, Reg V, GDPR, and TCPA
  • Proven experience in implementing sustainable solutions and improving processes within control functions
  • Exceptional oral and written communication skills
  • Ability to work autonomously, take initiative, prioritize effectively, create support and buy-in across stakeholders, and cooperate effectively
  • Proficient in Microsoft Office Suite, Workflow Management tools, JIRA, Confluence, CRISP and/or Gen AI
  • Bachelor's/University degree, Master's degree preferred

Nice to have

  • Experience in the US marketing sector is a plus
  • Familiarity with Artificial Intelligence and Model Language concepts and their application in risk management, compliance, or operational efficiency is highly desirable
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