Governance Quality and Reporting Group Manager

• Provides leadership, oversight and direction for a team of quality and control professionals
• Oversee day to day team activities to ensure accuracy and escalation as applicable
• Drives quality of risk identification and evaluation, control automation and efficiency in USCC projects
• Leads quality strategy across Change Governance and Customer Remediation Activities
• Develops and oversees regular reporting of QA findings, including analysis for USCC Senior Leaders
• Identify potential process efficiencies and simplification opportunities
• Ensure applicable control and governance requirements are completed as required
• Ensure that material risks and/or issues are appropriately escalated
• Provide insight and ensure proactive management of the risk and control environment through reporting and analysis
• Provide updates to senior management as required
• Manage the operations of applicable governance forums/meetings - coordinating meetings, managing agendas, and ensuring action items are followed up
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

• 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
• Ability to identify, measure, and manage risks and controls
• Established track record of leading control or compliance projects and programs
• Proven ability to develop and implement strategy and process improvement initiatives
• Experience in risk reporting development and ongoing management
• Strong leadership, decision-making, and problem-solving skills
• Well versed in breaking down complex matters into core issues and root causes
• Competent in developing new ideas to mitigate risk and improve current processes
• Demonstrated understanding of risk management frameworks, regulatory expectations, and operational execution
• Excellent analytical skills to evaluate complex risk and control activities and processes
• Excellent communications skills, including ability to deliver compelling presentations and influence across senior level audiences
• Strong stakeholder management experience
• Strong sense of accountability and ownership, with strong results orientation
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
• Bachelor's/University degree, Master's degree preferred

Tableau experience is a plus