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Governance Operational Risk & Compliance Lead

https://www.citi.com/ Logo

Citi

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Location:
Costa Rica , Heredia

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Individuals in Cross Disciplinary Controls are responsible for multiple activities within the Controls capabilities such as assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end to end oversight, design, implementation, and execution of controls. Individuals in this role may cover a broad range of in-business/function risk and control responsibilities rather than focusing on one specific role.

Job Responsibility:

  • Guide sponsors through externally owned change governance processes (e.g., PBNAC) for new activities
  • Facilitate risk and controls governance and management meeting routines (e.g., Operational Risk Forums, Controls Forums)
  • Manage and oversee risk activities related to key policy documents, such as Desktop Manual
  • Manage the end-to-end Personal Trading and Investment Policy (PTIP), partnering with HR, Legal, and Risk to ensure comprehensive training, oversight, and compliance across employees, preventing insider trading and conflicts of interest
  • Support ad-hoc risk and control initiatives and projects, demonstrating flexibility and responsiveness to evolving organizational needs
  • Navigate a large organization to streamline and summarize multiple information points, creating repeatable processes to build consistency in presenting information
  • Utilize strong technical problem-solving skills to identify conflicts, discrepancies, and other issues, bringing together the right teams to develop effective solutions
  • Effectively manage competing priorities and tasks in a complex and dynamic environment, working well as part of a team
  • Possess exceptional oral and written communication skills, with the ability to synthesize complex concepts and influence change across various levels of the organization
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Requirements:

  • Minimum of 6-10 years of experience in the financial services industry, with a focus on governance, regulatory affairs, operational oversight, or similar functions
  • Experience in the US marketing sector is a plus
  • Familiarity with AI/ML concepts and their application in risk management, compliance, or operational efficiency is highly desirable
  • Strong knowledge of US compliance laws, regulations, and best practices, with proven experience in control-related functions
  • Critical, quick, and detail-oriented thinker with strong analytical skills to identify, measure, and manage key risks and controls
  • Ability to identify operational gaps and problems, generate sustainable solutions, and make sound decisions, often leveraging root cause analysis
  • Proven experience in implementing sustainable solutions and improving processes within control functions
  • Exceptional oral and written communication skills, with the ability to synthesize complex concepts and influence change across various stakeholders
  • Ability to work autonomously, take initiative, prioritize effectively, create support and buy-in across stakeholders, and cooperate effectively in achieving group and business objectives
  • Proficient in Microsoft Office Suite, Workflow Management tools, JIRA, Confluence, CRISP and/or Gen AI
  • Bachelor's/University degree, Master's degree preferred

Nice to have:

  • Experience in the US marketing sector is a plus
  • Familiarity with AI/ML concepts and their application in risk management, compliance, or operational efficiency is highly desirable

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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