Governance and Quality Assurance Manager Job at Michael Page (Glasgow)

Operational Risk Management - Quality Assurance Lead - SVP

Operational Risk Assurance teams support the Global Operational Risk function by...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Substantial years of experience in Internal Audit, Operational Risk Assurance or Compliance Assurance with strong knowledge of 2nd line Testing & Monitoring routines
Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors
Exceptional relationship management skills
In depth knowledge of Assurance Methodologies, technology platforms supporting 2nd line Risk Management
Ability to effectively communicate complex topics to a broad audience
Detailed oriented with analytical skills
Expert in Microsoft Office Tools
Bachelor’s/University degree, Master’s degree preferred

Job Responsibility

Responsible for maintaining and evolving the ORM Quality Assurance Methodology and desktop procedures
Establishes and oversees the execution of ORM Quality Assurance for the whole of Global ORM teams
Lead and manage a team of Quality Assurance testing team and be responsible for coaching and development of the team
Responsible for undertaking or contributing to certain governance processes such as annual planning, change management of annual plans
Responsible for providing challenge to the ORM coverage and Risk SME teams for Independent Challenge activities including and undertaking quality assurance activities for areas as advised by the Head Operational Risk Assurance from time to time
Co-ordinating and managing stakeholder engagements within wider Risk organization
Responsible for providing management information
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Manager of Quality Assurance

In this role, you will be instrumental in maintaining the quality standards of o...

Location

United States , Columbus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Android Development with a portfolio of successful projects
Proficiency in using Atlassian Jira for project management and issue tracking
Demonstrated experience in Bug Tracking to ensure software quality and usability
Strong understanding of Cloud Technologies and their application in software development
Experience in iOS Apps development, including testing and debugging
Skills in AB Testing to optimize product performance and user experience
Familiarity with Agile Scrum methodology and its application in a team setting
Experience in Auditing to ensure adherence to quality standards and regulations
Excellent Customer Service skills, with the ability to communicate effectively with different stakeholders
Proficiency in Defect Management, including identification, tracking and resolution

Job Responsibility

Overseeing the establishment of quality assurance goals that align with the company's objectives and policies
Analyzing data from various quality assurance activities to ensure alignment with our procedures and standards
Preparing for and managing certifications and audits including ISO9001:2015, IATF16949, and 17025
Ensuring that all company quality records are up-to-date and accurately reflect our internal processes
Utilizing statistical process control (SPC) methods to analyze data for evaluating current processes and any changes to them
Collaborating with the management team to present technical and program information
Verifying the reliability of all equipment, materials, and services to ensure they meet the required performance efficiency standards
Keeping abreast with government and industry quality assurance codes and standards
Designing and implementing quality assurance training programs for key personnel in conjunction with other managers, including internal audits
Managing the investigation and resolution of customer complaints regarding technical or quality issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Manager, Quality Assurance Data

People-focused and results-oriented Manager to lead Business Intelligence (BI) D...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

6+ years in BI development, data engineering, or analytics
2+ years in a people management or team leadership role
Strong background in managing QA processes for BI solutions including manual and automated testing
Hands-on experience with Power BI, DAX, SQL, and AAS/SSAS tabular models
Demonstrated ability to build and lead high-performing teams
Strong organizational and project management skills
Excellent communication and stakeholder engagement skills
Solid understanding of security principles such as role-based access, least privilege, and audit tracking
Bachelor's degree in Computer Science, Data Analytics, Information Systems, or related field

Job Responsibility

Lead and develop the team of BI Developers and QA Engineers
Drive quality assurance excellence including requirements traceability, test planning, regression testing, automation
Ensure reliable BI delivery of Power BI dashboards, tabular models, and analytics solutions
Foster collaboration with BI Lead and business stakeholders
Set standards and best practices for code versioning, peer reviews, governance, documentation
Maintain operational stability and oversee monitoring and incident management for BI systems
Plan for growth through workforce planning, hiring, and onboarding
Promote continuous improvement across BI and QA functions
Ensure compliance and governance with security, data governance, and audit requirements

Fulltime

Institutional Credit Management, In-Business Quality Assurance - Real Estate and Structured Credit Underwriting

Institutional Credit Management’s objective is to provide an integrated “end-to-...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Demonstrable quality control / quality assurance experience, including 5 - 7 years in banking, credit risk management, credit risk internal audit, loan review or quality assurance function at a large financial institution, established rating agency, or equivalent
Familiarity with risk management and controls frameworks related to credit risk management or another financial risk discipline
Ability to understand policies and procedures and execute change seamlessly
Understanding of complex counterparty credit product structures, and ideally versed in securitization and credit financing products such as ABS, CLOs, TRS and Commercial Real Estate, etc.
Background on core credit analysis and underwriting for large corporate and finance industries and awareness of risks and controls associated with credit approvals
Advanced Microsoft Office (Word, Excel, and PowerPoint) skills
Data analysis skills are desirable
BA/BSc or higher degree in Business (MBA), or any other related subject

Job Responsibility

Support the QA Head of Real Estate and Structured Credit Underwriting in discussions to define the Quality Assurance function and Reviews across ICM coverage universe
Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, with respect to credit memorandums and associated process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
Provide support to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
Consistent and objective assessments during QARs and subsequent follow-up on corrective actions that were raised during QARs
Sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators
Synthesis and preparation of Quality Assurance Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
Support the In-Business QA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
Support the QA Head of Real Estate and Structured Credit Underwriting to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
Support the Global Head of WCR In-Business QA on internal projects and initiatives
Support ICM Voice of the Employee (VOE) initiatives

What we offer

Equal opportunity employment
Reasonable accommodation for disabled individuals

Fulltime

Vice President, Institutional Credit Management - In-Business Quality Assurance - Financial Institutions Underwriting

The ICM In-Business Quality Assurance function (QA) verifies that established st...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Quality Assurance: Demonstrable Credit / Counterparty credit risk Audit / quality assurance experience, including 5-7 years in the areas of banking, credit risk management, loan review or quality assurance review function at an investment or large commercial bank
Solid understanding of risk management and control frameworks related to Counterparty Credit Risk management or another Financial Risk discipline
Capability to understand complex counterparty credit product structures, and ideally versed in derivatives and structured investment products
Good grasp of counterparty credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
Strong background on core credit analysis for large corporate and finance industries including funds to properly evaluate process and quality breaks within the quality assurance function
Ideally, credit officer or analyst or operational credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval
High awareness and adherence to the control environment including Quality Assurance and Quality Control
Competencies: Highly Effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management
Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively
Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

Job Responsibility

Support the Head of FI In-Business Quality Assurance to set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function
Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank's risk appetite and all policies and processes established within the risk governance framework
Support execution of consistent and objective assessments during QARs
Support execution of subsequent follow-up on corrective actions that were raised during QARs
Support execution of sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators
Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
Constant interaction with the respective Analysts and Team Leads, to ensure that quality assurance protocols are adequate for all portfolios
Support WCR IBQA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
Support ICM Head of Markets In-Business Quality Assurance Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings

What we offer

Extensive on-the-job training and exposure to senior leaders
Traditional learning opportunities
Access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
Resources and tools to volunteer in the communities in which they live and work
Opportunity to give back and make a positive impact through volunteerism

Fulltime

EERS Quality Assurance Manager

The EERS Quality Assurance Manager provides leadership and direction to the team...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8 - 10 years of relevant experience
Information Security
Risk Management
Time management to meet deadlines and communicate status with management
Take direction and produce results in a timely manner with minimum oversight
Succeed in a fast-paced environment
Willing to work occasional off hours to cover meetings in other parts of the world
General computer knowledge
MS Excel advanced functions / power user
Basic MS Access

Job Responsibility

Initial assessment, triage, research, and remediation of any issues found in the Enterprise Entitlement Review System (EERS) feed
Partner with IAM EERS Governance on IS governance programs and coordinating within the team to implement policy/process changes
Understand risk and control levels for multi-functional areas for IAM supported systems/applications/tools and propose revisions where necessary
Readily adopt automation strategies/process enhancements wherever practical and cost efficient
Partner with peers within other Global Process Owner (GPO) teams and across Identity & Access Management to maximize operational efficiencies and effectiveness
Maintain a professional relationship with our business partners, colleagues and external customers through effective communications and diplomacy to guide and influence IS practices
Proactively engage in any new system development or major enhancements that affect EERS Integration team's services for the team to provide appropriate support and advisory
Provide updates to IAM leadership and our business partners through multiple channels including verbal and written media
Proactively review EERS integration team's processes to address business impacts based on metrics review, business and IAM partner feedback or other sources to identify root causes and possible process improvements
Ensure strong process level governance, including monitoring and control efforts for the support provided by EERS Integrations team, in compliance with IAM Standards

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Finance Quality Assurance Testing and Validation, Exception Management – Fin Solutions Lead Analyst

The Finance Quality Assurance, Testing, and Validation (QATV) team ensures accur...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8+ years of relevant experience, within the financial services industry preferred
recognized technical authority for an area within the business
requires communication and diplomacy skills in order to guide and influence others
experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
self-motivated with the ability to make decisions in the absence of detailed instructions
in depth knowledge of banking products / systems preferred
proven ability to execute concurrently on a portfolio of high-quality deliverables according to strict timetables
demonstrated ability to implement continuous improvement and innovative solution to complex problems
proficient Microsoft Office skills
advanced Excel skills with working knowledge of Power BI a plus

Job Responsibility

Contributes to the design, roll-out and governance of financial solutions
participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
assists in setting business and information architecture standards for Finance
plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
manages a small team, or function as a single incumbent with management responsibilities for a function
integrates expertise and industry expertise within a defined area
advises on standards around which others will operate
coordinates and contributes to the ideas of the entire function
performs other duties and functions as assigned

What we offer

equal opportunity employer
best-in-class benefits

Fulltime

In-Business Quality Assurance - Financial Institution

Support the implementation and ongoing delivery of a Quality Assurance function ...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Demonstratable quality control / quality assurance experience, including 3-5 years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
potential to understand complex counterparty credit product structures, and ideally versed in derivatives and structured investment products
good grasp of counterparty credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
understanding of risk management and controls frameworks related to counterparty credit risk management or another financial risk discipline
understanding of QA policies and procedures with the ability to execute change seamlessly
strong awareness and adherence to the control environment including Quality Assurance and Quality Control
strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little supervision
evolving interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
clear written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

Job Responsibility

Support the Head of Sales & Trading In-Business Quality Assurance to set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe
assist in providing effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
execute consistent and objective assessments during QARs
conduct follow-up on corrective actions raised during QARs
implement sustainability testing of corrective actions resulting from issues identified by Internal Audit or Regulators
synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICG business management
interact with Analysts and Team Leads to ensure quality assurance protocols are adequate for all portfolios
assist WCR IBQA function in establishing policies, procedures, risk assessment and controls to drive effective QA coverage and standards
stay abreast of relevant changes to rules/regulations and other industry news

Fulltime

Governance and Quality Assurance Manager

Michael Page

Location:
United Kingdom , Glasgow

Category:
Quality Control

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2026

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