Governance and Controls Lead Analyst – End User Computing, Citi

Citi

Location:
Philippines, City of Taguig

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role will be responsible to support the development and implementation of the vision and strategy relating to EUC Framework supporting the end-to-end EUC lifecycle. This role will partner with various cross functional stakeholders, including Businesses and Functions, Technology, Internal Audit and Compliance. Excellent communication skills required to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the organization.

Job Responsibility:

Provide Program visibility, action planning, and issue management of EUC & ITeSS related regulatory and management control initiatives across the Firm
Partner with stakeholders to draft and implement action plans in support of regulatory requirements/commitments and Consent Order (CO) initiatives
Balance and execute near-medium-long-term action plans and partners with large/complex country, region, or business requiring coordination and execution across units
Lead strategic control and governance process re-engineering initiatives including the design and build of process flows, tooling and operational frameworks
Establish, monitor, and help define and manage Manager’s Control Assessments (MCAs), Enterprise MCA Profile (EMP). Conducts Quarterly Risk Assessment (QRA), Annual Risk Assessment (ARA) coordination, monitoring, reporting and communication routines
Coordinate efforts across cross-functional stakeholders to confirm EUC & ITeSS scope / risk assessment /risk reduction plans, identify potential roadblocks and design appropriate mitigation strategies
Draft, revise and assist in the implementation of Policy, Standards and Procedures for the Enterprise EUC & ITeSS program. This includes annual reviews, soliciting and incorporating feedback to improve documentation over time
Partner with Governance, Toolng, Training, Communications, Quality Assurance, Transformation, and Reporting teams to identify areas for improvement
Manage entitlements, functional IDs and various accesses in support of the EUC program. This includes EUC Champion Access, SharePoint access, Records Management, etc
Work with senior leaders and their teams across the various Businesses and Functions to include Second and Third Lines of Defense
Prepare and present recurring updates for executive management and sectors, tracks progress and issues managed by other areas such as business, technology, and senior management to identify emerging risks
Review regulatory changes and assess the impact and implications to Businesses/Functions to determine the applicability to the EUC program
Lead and support development of EUC communications on key risk and control topics and initiatives
Other duties as assigned

Requirements:

6 to 10 years of relevant experience
Strong business and project management, data management, and Powerpoint presentation skills
Demonstrated ability to think strategically and ‘connect the dots,’ be detail-oriented, and manage competing priorities including emerging risks to deliver solutions in an effective control environment
Ability to build strong partnerships and influence key partners to achieve business objectives
must be able to work well with geographically dispersed multi-disciplinary teams
Strong investigative and analytical skills for EUC solution identification, implementation, and tracking of effective remediation, and design of sustainable processes
Ability to communicate effectively with senior stakeholders including developing multiple approaches to solve issues and providing concise recommendations
Proven ability to fully own and independently run assigned workstreams while maintaining clear and robust communications with leadership and stakeholders
Working knowledge of Citi’s End User Computing Policy, EUC Governance Programs and business operations a plus
Ability to understand and operate successfully in a complex, heavily matrixed corporate environment
Demonstrates history of having worked as a Program Manager, or working on large, strategic cross-functional projects
Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers
Demonstrated ability to lead change management across large global organizations
The ability to collaborate effectively, while also providing a constructive challenge to status quo thinking
General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
Strong critical thinking and problem-solving skills
Strong communication (written and oral), reporting, presentation and influencing skills. Proven ability to author clearly written communications for senior management (Samples of prior work may be requested)
Fluent with Microsoft Office suite to include SharePoint
Bachelor’s/University degree or equivalent experience

Nice to have:

Change Management
Credible Challenge
Risk Identification and Assessment
Risk Remediation

What we offer:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
We empower our employees to manage their financial well-being and help them plan for the future
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life, including generous paid time off packages
We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world

Additional Information:

Job Posted:
June 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Governance and Controls Lead Analyst – End User Computing