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IKEA Logo IKEA · Logistics

Goods Flow Team Leader

Australia, Richmond Employment contract · Job Posted June 10, 2026
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Job Description

This role is Permanent Full-time, 76hrs/ fortnight. The internal job title for this role is Fulfilment Operations Team Leader. This role requires availability to work Monday to Sunday between the hours of 11pm and 11am (Overnight). As our store operates 7 days per week, you must have the availability to work a rotating roster. You also have the availability to work alternating weekend shifts (both Saturday and Sunday). As part of the recruitment process this role requires a pre-employment check for final candidates.

Job Responsibility

  • Managing daily activities, rostering, breaks, and achieving KPIs for the Fulfilment Operations team
  • Ensuring efficient warehouse systems for stock allocation, inventory control, and conducting investigations related to inventory discrepancies
  • Leading recruitment, retention, and development of team talents to ensure a high-performing, diverse team
  • Maintaining a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct and local regulations
  • Continuously improving daily operations to enhance customer shopping experience through product quality, merchandising, and stock accuracy
  • Promoting quality awareness, implementing local business plans/projects, and analysing workload to achieve operational excellence

Requirements

  • Have experience leading teams in operational functions, with a proven record of delivering business results and people development
  • Are passionate about customer-centric Fulfilment Operations
  • Possess sound computer literacy, particularly with Microsoft Office
  • Have exceptional communication skills for building relationships and managing stakeholders
  • Think ahead, remain calm under pressure, and excel in agile decision-making and problem-solving
  • Are comfortable with strategic, tactical, and operational tasks in a fast-paced, dynamic environment
  • Maintain self-awareness and a safety mindset, ensuring a safe working environment while delivering results
  • Previous forklift driving experience and a valid forklift licence (LO) will be highly regarded

What we offer

  • 5 weeks’ Paid Annual Leave
  • Paid Parental Leave
  • Family & Community Leave
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
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