Golf Operations Manager Job at South Seas (Captiva)

Golf Operations Manager

South Seas

Location:
United States , Captiva

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Clutch Golf Course Manager is responsible for delivering exceptional hospitality to guests while maintaining the highest standards of golf operations as set by the Resort Manager. This role supervises all aspects of golf operations, including day-to-day activities, monthly inventory, equipment maintenance, and oversight of golf staff. Responsibilities also extend to golf instruction services, food and beverage, retail sales, budget management, staff training, scheduling, and performance management.

Job Responsibility:

Present a professional image to members and guests while maintaining a respectable knowledge of the fundamentals of golf
Manage and maintain clean and well stocked Pro Shop
Answer phones and assist with tee times
Generate sales of Food & Beverage at Pro Shop
Perform cleaning and minor maintenance on golf carts while maintaining a clean and organized storage lot
Ability to provide Golf instruction (PGA Certification not necessary)
Assist Golf Course Maintenance staff with daily set-up and operational needs
Maintain equipment and logs and ensure adherence to SOPs to standardize the golf program
Build and maintain strong relationships with guests and owners to encourage repeat business
Ensure the team consistently provides exceptional customer service
Communicate safety protocols clearly to guests and staff
Mentor and lead the golf operations team
Participate in retail sales within the Golf Pro Shop, including merchandising and promotions
Learn and operate required point-of-sale systems
Develop and maintain accurate records of transactions, contracts, and confidential customer information
Oversee Clutch budget process, fiscal planning, rate setting, and expense control to achieve financial goals
Assist with marketing and promotional activities in collaboration with the Marketing Manager
Cross-promote participation in tournaments and coordinate events with other departments
Communicate operational issues directly to the Director of Golf & Horticulture

Requirements:

High school diploma or equivalent preferred
Background in hotel, resort, or related hospitality industry preferred
Extensive golf industry experience, including personnel management and retail operations
Previous guest service experience preferred
Valid driver’s license (motor vehicle background check required)
Experience supervising and training a team
Alcohol Awareness Certification (will get certified at South Seas if not already certified)
Must be 18 years or older (to serve/sell alcohol in the state of Florida)
Fluent in English with strong written and verbal communication skills
Confident with administrative duties, including handling reservations and confirmations promptly
Proficient in Microsoft Office (Word, Excel) and email communication
Ability to handle confidential information responsibly
Strong attention to detail and ability to manage multiple tasks
Initiative and ability to anticipate operational needs
Friendly, service-oriented, and committed to guest satisfaction
Ability to work effectively in a fast-paced, high-pressure environment
Composure and professionalism under pressure
Strong listening and problem-solving skills for guest and coworker concerns
Ability to work independently and lead a team effectively
Ability to stand, walk, bend, and stoop for extended periods
Ability to lift up to 40 pounds
Must be able to work in varying weather conditions, including high temperatures and humidity
Ability to work in a fast-paced environment
Managers are expected to maintain flexible availability, including evenings, weekends, and holidays, to meet business needs
This position requires working over 40 hours per week and responding to emergencies or unplanned operational needs after hours

What we offer:

Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4%
Commuter and Company-paid Toll Programs

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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