Job Description
Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic; Practice Humility; Cultivate Teamwork; Value Time; Be Trustworthy. We offer a very competitive salary and generous benefits including: Low-cost Medical, Dental, Vision Plans; Paid Life Insurance; Short- and Long-Term Disability; Paid Time Off & Holidays; 401(k) with 100% match up to 4 percent; Commuter and Company-paid Toll Programs; Complimentary Shift Meal Daily. Are you passionate about golf and delivering exceptional guest service? As a Golf Attendant, you'll be the face of our golf operation, managing everything from tee time reservations and merchandise sales to ensuring smooth Food & Beverage service on the course and in the newly built, The Clutch Clubhouse. You’ll help keep the golf carts and golf course in top shape, provide friendly support to our guests and owners, and contribute to an all-around excellent experience on and off the greens. Rate of Pay: $18 per hour with the opportunity to make tips. POSITION OVERVIEW: Responsible for the tee time reservations, opening and closing of clubhouse, checking in golfers, merchandise sales, assisting with F&B operation, cleanliness and upkeep of all aspects of operation, and accurate accounting of all transactions in golf clubhouse. Assist golf operation day-to-day requirements as provided by the Golf Operations Manager. ESSENTIAL FUNCTIONS (not limited to): Present a professional image to all owners and guests. Know the fundamentals of the game of golf. Answer phones and assist with tee times according to standards. Perform cleaning, maintenance, and minor repair of golf carts while maintaining clean and organized storage lot. Assist with the cleanliness requirements of all areas including inside and out of The Clutch Clubhouse, the Golf Course, and the golf carts and golf clubs available for guest use. Assist Golf Course Maintenance Staff in overseeing golf course operations set-up. Upkeep of equipment and maintenance logs along with following SOPs to standardize golf program to company’s standards. Build and maintain strong relationships with guests and owners to ensure repeat business. Effectively communicate safety protocols for guests. Be able to address concerns or issues that may arise during the workday. Inform Golf Operations Manager of any inventory shortage in the clubhouse. Assist with Food & Beverage operation including operation of the beverage cart/operation on the golf course including all set up and clean up requirements. Assist with Food & Beverage operation including operation inside The Clutch Clubhouse including all set up and clean up requirements. Sales participation of retail and merchandise items within the clubhouse. Must be able to learn and operate all required point-of-sale systems. Develop and maintain accurate records of all transactions, contracts, and confidential customer information. Promote golf tournament participation along with smaller events conducted with other departments. Coordinate with other departments to ensure smooth operations and efficient service delivery. Directly communicate with the Golf Operations Manager on any operational issues as they arise. POSITION REQUIREMENTS: Education: High school diploma or equivalent preferred. Experience: Background with working at a hotel/resort or related is preferred. Previous experience in the golf industry. Previous F&B experience, serving and/or bartending. Previous guest service experience preferred. Required: Must have a valid driver’s license, motor vehicle background check will be completed. Alcohol Awareness Certification (must comply with State regulations). Must be 18 years old or older to hold this role, serving/selling alcohol in state of FL. Food Handlers Certification (must comply with State regulations). SKILLS AND ABILITIES: Fluent in English language, must be able to convey information and ideas clearly. Confident with administrative duties, handling reservations, and confirmations in a timely manner. Computer skills are a must, basic Microsoft Office functions such as Word and Excel programs along with email communication. Confidence to handle confidential information and utilize for transactions for payment utilizing POS system. Attention to detail and the ability to handle multiple tasks during the work shift. Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Friendly and service oriented. High level of commitment to guest service and constant improvement of guest service satisfaction. Works well in stressful, high-pressure situations – fast paced environment. Must maintain composure and objectivity under pressure. Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests. Ability to work independently and as a leader of a team. WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS: Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time. Must be able to lift up to 40 pounds. Must be able to work in a fast-paced environment. Must be able work in different types of weather sometimes extreme, including high temperatures and humidity. HOURS REQUIRED: 40 hours a week; flexible schedule; days and times may vary based on need including weekends and/or holidays.
