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Provide excellent service to guests and owners while assisting with rental of golf carts and performance of minor mechanical duties, reservations, and customer service.
Job Responsibility:
Oversee the golf cart rental process from start to finish
Assist with an electric fleet management of 150 golf carts
Perform cleaning, maintenance, and minor repair of golf carts while maintaining clean and organized storage lot and a welcoming office space
Upkeep of equipment and maintenance logs along with following SOPs to standardize rental program to company’s standards
Build and maintain strong relationships with guests and owners to ensure repeat business
Ensure team is providing exceptional customer service to guests and owners
Effectively communicate safety protocols for renters
Be able to address concerns or issues that may arise during the rental contract
Develop and maintain accurate records of all transactions, contracts, and confidential customer information
Coordinate with other departments to ensure smooth operations and efficient service delivery
Requirements:
High school diploma or equivalent preferred
Background with working at a hotel/resort or related is preferred
Previous guest service experience preferred
Must have a valid driver’s license, motor vehicle background check will be completed
Fluent in English language, must be able to convey information and ideas clearly
Confident with administrative duties, handling reservations, and confirmations in a timely manner
Computer skills are a must, basic Microsoft Office functions such as Word and Excel programs
Confidence to handle confidential information and utilize for transactions for payment utilizing POS system
Attention to detail and the ability to handle multiple tasks during the work shift
Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
Works well in stressful, high-pressure situations – fast paced environment
Must maintain composure and objectivity under pressure
Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests
Must be able to stand, walk, bend and stoop for prolonged periods of time
Must be able to lift up to 40 pounds
Must be able to work in a fast-paced environment
Must be able work in different types of weather sometimes extreme, including high temperatures and humidity