Golden Experience Supervisor Jobs

LaplandUK

Location:
United Kingdom, Macclesfield

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

17.00 GBP / Hour

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Job Description:

The Golden Experience Supervisor is responsible for the operational delivery of the guest experience working to set SOPs. Reporting into the Golden Experience Manager, you will ensure the standards are set for every group and tour at each touchpoint throughout the experience working with a team of hosts. You will be the onsite go to, resolving any operational or staff challenge in the moment.

Job Responsibility:

Ensure hosts have all the requirements for guest tours
allocated seating in performance areas, dining rooms are set up and gifting stock is available
Ensure a complete and up-to-date working knowledge of procedures
Report any issues from hosts to the Golden Experience Manager across departments
Act as a champion for the ‘Lapland Accessibility and Inclusion’ policies
Deliver daily briefings to teams
Ensure standards are kept exceptionally high during the experience with spot checks and checklists
Lead hosts day to day keeping morale high across the team
Coordinate staff schedules to ensure smooth and timely delivery and report any daily absences
Report any staffing concerns
Understanding of wider Event Safety plans and Evacuation processes
Report any health and safety accidents or near-misses into Event Control

Requirements:

Minimum one year working as a manager in a customer operations environment
Strong working knowledge of best Health and Safety practices
Experience co-ordinating teams within a guest-facing operation
Excellent communication, interpersonal and diplomacy skills
Bright with a strong sense of initiative
Confident with technology
Flexibility of approach to working environment needs
Ability to work well in a team environment
Positive attitude throughout to ensure a good morale is sustained onsite
Organisational skills and attention to detail
Ability to work under pressure

Nice to have:

A back ground in visitor attractions admissions operations is desirable, but not essential
A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers)

What we offer:

Hourly pay of £17.00 per hour, plus holiday pay which is paid at the end of your contract
Free hot meal per day
Free coffee, tea and soft drinks
20% discount in LaplandUK retail shops on selected dates
Free Parking
Shuttlebus from Macclesfield Train Station to event site

Additional Information:

Job Posted:
December 09, 2025

Work Type:

On-site work

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Golden Experience Supervisor