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As a Global Process Owner, you will directly own key programs to drive improved sales, more efficient processes and achieve our company's long-term goals. These processes could include opportunity management, CPQ management and ordering/contracting, executed within Salesforce.
Job Responsibility
Identify, scope and lead critical initiatives end-to-end by partnering with cross-functional teams across the organizations
Provide process management leadership to drive process changes for large-scale initiatives
Execute User Acceptance Testing (UAT) within Salesforce for new feature releases, enhancements and break fix deployments
Define and measure key metrics/KPIs to evaluate process effectiveness and efficiency
Proactively analyze Salesforce usage data, pipeline trends and stakeholder feedback to identify process gaps, bottlenecks and continuous improvement opportunities
Develop and maintain process definition and work with enablement to drive adoption in the field
Support development of communications, change management, and stakeholder engagement plans to ensure process adherence
Requirements
Bachelor's degree required
MBA preferred
5+ years of experience, with a focus on tech enablement and sales process definition preferred
Sales Operations, Business Operations, Process Transformation or top 5 consulting firm experience preferred
One or more of the following certifications preferred: Six Sigma / Lean / PROSCI change management
Strong problem-solving skillset with ability to communicate insights clearly
Detail oriented, articulate, and have strong story-telling skillset
Demonstrated skill at building strong working relationships and influencing both internal and external stakeholders
Previous UAT experience required, including test case authoring, defect logging, regression testing and coordinating go/no-go decisions with technology teams ahead of Salesforce releases
Previous Salesforce CRM experience
Experience translating sales process business requirements into Salesforce development requirements for handoff to technical teams
Ability to work in multiple time zones to support global sales teams