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Go to Market Manager - Account Opening & Enablement

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Citizens Bank

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Location:
United States , Newark ▼

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Category:
-

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Contract Type:
Not provided

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Salary:

150000.00 - 190000.00 USD / Year
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Job Description:

Are you ready to challenge the status quo and drive a high-impact, multi-year Reimagine the Bank program to transform customer experiences end-to-end? We are seeking a passionate, proactive, and dynamic Program Manager to drive go-to-market success for account acquisition, opening and onboarding experience transformation. This role will be focused on end-to-end solution discovery and requirement definition as well as cross-functional team orchestration to influence customer journey transformation.

Job Responsibility:

  • Partner across business leaders to advance product and transformation goals
  • Orchestrate cross-functional teams and timelines to deliver integrated roadmaps
  • Drive solution discovery and definition of partner requirements
  • Lead commercialization strategies for new solutions to ensure go-to-market readiness across teams and ensure teams are equipped with tools, training and resources to enable product vision end-to-end
  • Develop and evolve program governance, socialization and operating structures to support strategic alignment and execution
  • Lead cross-functional coordination and forums, including stakeholder engagement, communication, reporting, and issue/risk management
  • Collaborate with business and technology teams to define milestones and influence timely delivery, impediment resolution and efficiency in new ways of working, testing and learning over time
  • Support end-to-end delivery of complex, cross-functional programs aligned with strategic business goals
  • Support Product Manager leads in definition and management of program scope, partners, timelines, milestones, and deliverables
  • Ensure alignment between business objectives, partner execution, and customer outcomes
  • Track and manage interdependencies, risks, and issues across multiple workstreams and build integrated program roadmaps
  • Drive delivery excellence through structured planning, execution, and continuous improvement and accountability for follow-ups across teams
  • Facilitate prioritization and scenario planning to support dynamic business needs
  • Monitor delivery KPIs and health metrics to ensure transparency and accountability
  • Optimize product and program launch and distribution approaches across teams
  • Coordinate commercialization processes across upstream and downstream partners
  • Drive partner forums to influence timely and recurring reinforcement of new experiences and solutions, optimizing socialization messaging and strategies
  • Ensure delivery appropriately equips frontline teams with tools, training, and resources to enable product vision end-to-end
  • Obsess over the customer journey including all brand touchpoints and environments the customer experiences
  • Evolve operating model of teams over time
  • Evaluate and elevate current processes, routines, and procedures to improve team performance
  • Champion change management policy adherence
  • Drive continuous improvement and operational optimization
  • Manage governance cadence and stakeholder forums
  • Provide proactive, efficient escalation and problem-solving support
  • Influence cross-team collaboration and decision-making, as well as timely delivery and impediment resolution
  • Champion new ways of working and problem solving across teams

Requirements:

  • 6+ years of experience driving expansive program management across business and technology initiatives
  • Experience in management of technology development projects & onshore-offshore resources
  • Strong knowledge of Agile delivery, JIRA, Confluence, and MS Teams
  • Experience in matrixed organizations and financial services
  • Proficiency in tools such as Tableau, MS Project, Planview, Advanced Excel
  • Excellent written and verbal communication and influence skills across all levels of management
  • Proven time management and organizational skills
  • Detail orientation and ability to manage multiple priorities effectively
  • Ability to work with ambiguity and persevere through roadblocks
  • Ability to proactively take initiative and work constructively as part of a team
  • Strong analytical skills with the ability to identify trends and optimize outcomes
  • Ability to build strong relationships with multiple stakeholders while effectively managing risk, compliance, and complex program interdependencies
  • Highly collaborative across cross-functional, diverse teams
  • Strong execution orientation
  • Ability to work in a fast-paced environment and balance/prioritize requests
  • Flexibility and ability to acquire new skills to keep pace with changing systems and processes
  • Consumer banking/financial product background
  • Required: Bachelor's degree in Business Administration, Organizational design or related field
What we offer:
  • Comprehensive medical, dental and vision coverage
  • Retirement benefits
  • Maternity/paternity leave
  • Flexible work arrangements
  • Education reimbursement
  • Wellness programs
  • Competitive pay
  • Paid time off policy exceeds mandatory requirements

Additional Information:

Job Posted:
December 31, 2025

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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