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We are seeking an Opportunity for GM Transformation & automation consulting within the VOIS IT organisation. The individual will guide a cross-skilled team in identifying, shaping, and validating technology-driven efficiency opportunities across customer operations, enterprise operations and corporate functions. The role requires the ability to develop an automation demand pipeline, ensure high-quality assessment outputs, and collaborate with senior stakeholders to define strategic technology solutions that enable digital transformation across VOIS.
Job Responsibility:
Lead, mentor, and develop a cross-skilled team, promoting collaboration across Opportunity Assessment and Product Owner functions
Build strategic assessment and consulting frameworks across front office, back office, and end-customer journeys
Engage new markets and business areas to identify automation and digitalisation opportunities aligned to VOIS efficiency targets
Review and validate assessment reports, resolving challenges throughout the delivery lifecycle
Own the end-to-end demand lifecycle, including demand generation, assessment creation, security and privacy approvals, business case development, and progression toward delivery
Conduct research on emerging technologies relevant to shared services and assess potential business gains
Develop high-level financial assessments and business plans for proposed automation solutions
Design and validate technical solutions aligned with architectural standards and business needs
Liaise with technology teams to define product backlogs, manage delivery channels, and ensure alignment to SAFe Agile practices
Collaborate with suppliers and partners to understand their product roadmaps and integrate relevant advancements
Requirements:
An experienced Business Analyst or Product Owner with strong analytical skills
Proficient in modern digital technologies including RPA, AI, cognitive automation, workflow platforms, CRM/ERP systems, iOCR, Power Platform, and task mining tools
Skilled at translating business needs into clear, actionable technical requirements
Equipped with a strong understanding of VOIS domains and capable of matching them to the right technology capabilities
Experienced in project management, stakeholder engagement, and working with diverse senior stakeholders and vendors
Holds a Technical Master’s degree or equivalent qualification