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The GM, Premium Products will serve as the day-to-day business leader of CLEAR’s suite of premium offerings, including CLEAR Concierge and other elevated service lines. With full P&L responsibility, this leader will drive commercial success through go-to-market strategy, pricing, and partnerships. By coordinating cross-functional support from marketing, operations, and tech, this leader will ensure sustained growth and customer satisfaction across premium experiences.
Job Responsibility:
Deliver financial and operational performance: Own revenue, margin, and market penetration targets for Concierge and premium services
Shape and execute go-to-market strategy: Define positioning, pricing, and sales strategy for premium offerings
Drive partnerships: Establish and expand relationships with external partners (hospitality, travel, luxury, and lifestyle brands) to scale reach and customer value
Expand premium experiences: Stay ahead of industry trends to identify opportunities to launch new premium services and optimize existing offerings across CLEAR’s footprint
Collaborate cross-functionally: Partner with Marketing, Operations, Engineering, Product, and Compliance to deliver outcomes that balance revenue growth with world-class customer experience
Represent the business externally: Act as the day-to-day point of contact with strategic partners, ensuring strong alignment and performance
Requirements:
Proven experience in partnerships, business development, and/or member experience roles
Proven ability to drive growth of new product lines with full P&L ownership
Deep experience in go-to-market strategy, pricing, and commercial partnership development
Building and efficiently scaling high-performance hospitality & service standards across large, distributed teams
Strategic thinker who also thrives in tactical execution and balancing competing priorities with the ability to manage multiple initiatives simultaneously
Strong relationship builder, credible with senior executives, strategic partners, and frontline staff alike
Excellent analytical skills to measure and optimize program performance and offerings
Track record of working across both owned and partner-driven channels to deliver results
Ability to operate in a fast-paced, rapidly evolving environment
Self-starter with an "own it" mentality
What we offer:
Comprehensive healthcare plans
Family-building benefits (fertility and adoption/surrogacy support)
Flexible time off
Annual wellness stipend
Free OneMedical memberships for you and your dependents
A CLEAR Plus membership
A 401(k) retirement plan with employer match
Catered lunches every day
Fully stocked kitchens
Stipends and reimbursement programs for well-being and learning & development
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