GM Performance & Messaging Strategist Job at General Motors (Warren)

Job Description

The GM Performance & Messaging Strategist supports performance marketing creative and messaging, optimizing lower-funnel communications to improve media efficiency, conversion, and GM’s key growth objectives. This role acts as a key connector between creative strategy, performance marketing, and analytics, with a particular emphasis on liaising with our sales & dealer network and connecting the dots across T1 and T3 messaging, ensuring that creative output aligns to business goals, brand standards, and measurable performance outcomes. Operating as an advanced individual contributor, this role aligns to one of our core brands (Chevrolet, GMC, Buick, Cadillac) and partners closely with the Head/Director of Performance Marketing to translate data and insights into compelling messaging that moves the needle on conversion and sales, and to scale AI‑enabled messaging workflows across campaigns and channels. There are 5 openings across all GM brands.

Job Responsibility

Build strategies around performance across paid media platforms (e.g., Meta, Google, YouTube, TikTok), connecting creative elements to key performance metrics such as CTR, CVR, CPA, ROAS, engagement rate, and view‑through performance
Support the testing and learning agenda by helping design tests (messaging, formats, offers, audiences), pulling results, and summarizing insights and recommendations
Build clear, concise performance readouts and decks for cross‑functional partners and leadership
Coordinate national and Tier 2 / regional creative needs, supporting consistency, efficiency, and brand alignment across markets
Manage and track ongoing creative inventory across upper‑funnel and lower‑funnel initiatives, ensuring assets are current, performant, and aligned to media strategy
Partner with brand, CRM, media, and retail teams to maintain alignment of messaging and creative across the full customer journey
Help evolve performance marketing’s AI‑based messaging processes, including workflow improvement, testing frameworks, and creative iteration at scale
Partner with internal teams (e.g., Marketing, Data, IT, Legal) and external partners to evaluate and operationalize AI‑enabled tools for creative generation, optimization, and personalization at scale
Build repeatable processes and playbooks that accelerate creative iteration while protecting GM’s brand integrity, safety standards, and equity
Collaborate closely with internal partners, including and especially sales & dealer representative, clearly articulating performance insights and creative feedback
Present findings and strategic recommendations to marketing leadership and creative stakeholders in a clear, structured way
May mentor junior team members or interns on tools, processes, and analytical approaches, helping to raise the overall performance bar
Contribute to the performance & messaging strategy across upper‑ and lower‑funnel channels, helping to ensure a unified narrative from awareness through conversion
Support brand marketing in development of creative strategies in partnership with media, digital, and agency partners, acting as the “connector to the data” and ensuring performance objectives are embedded upfront
Translate performance and audience cultural insights into differentiated creative platforms and executions that can scale across channels, formats, and audiences

Requirements

3+ years of experience in performance marketing, brand marketing, marketing analytics, or consulting/agency, with exposure to digital and paid media environments and an strong analytical bent
Bachelor Degree required
Strategic and creative thinker with a strong eye for storytelling and messaging quality
Highly comfortable working in a fast‑paced environment with multiple stakeholders and shifting priorities
Experience analyzing performance using metrics such as CTR, CVR, CPA, ROAS, engagement rate, and view‑through performance
experience with simple Excel modeling to identify ecommerce and media trends
Knowledge of national and regional campaign coordination, including retailer or Tier 2 dynamics. Experience working with non-technical and field staff, educating them on the ins and outs of complex marketing topics
Proactive, highly detail‑oriented, and motivated to identify optimization opportunities across creative, process, and performance
Excellent communication, organization, and cross‑functional collaboration skills, with the ability to simplify complex data into actionable insights
Experience with (or curiosity and drive to learn) AI‑enabled creative tools
strong interest in developing AI‑assisted creative workflows as part of day‑to‑day work
Experience understanding platform‑based analytics (e.g., Meta, Google Ads, YouTube, TikTok Ads, or similar dashboards) to evaluate performance, identify trends, and guide optimization across paid media channels

Nice to have

Solid understanding of upper‑funnel and lower‑funnel marketing objectives and how creative and media work together to drive outcomes
Ability to balance brand‑building priorities with performance‑driven decision‑making and a strong attention to detail
Familiarity with creative testing, audience segmentation, and paid media channels, along with comfort working in platform reporting environments

What we offer

Medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs
employee assistance program
GM vehicle discounts

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