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GM Operations (M&E) - North Region

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Flight Centre Brand

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Location:
India , Noida

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Job Responsibility:

  • Lead the day-to-day operations of the MICE division, ensuring smooth planning and execution of all MICE projects
  • Oversee travel logistics, event production, accommodation, ground handling, F&B, and program flow
  • Ensure compliance with company policies, travel regulations, and client requirements
  • Develop and implement operational SOPs for consistency and efficiency
  • Manage, mentor, and guide a team of 10 operations professionals
  • Allocate projects, monitor workflow, and ensure on-time and high-quality delivery
  • Conduct regular team reviews, performance evaluations, and capability-building sessions
  • Act as a senior point of contact for key corporate clients
  • Understand client objectives and translate them into executable event/travel plans
  • Troubleshoot operational issues and provide proactive solutions during program planning and execution
  • Build and maintain relationships with DMCs, hotels, airlines, event agencies, transport providers, and other service partners
  • Negotiate rates, contracts, and service delivery terms to optimize cost and value
  • Ensure vendors meet required service and safety standards
  • Prepare and manage budgets, costing sheets, and profit margins for MICE projects
  • Monitor project finances, vendor payments, and profitability targets
  • Ensure cost-control measures and accurate financial reporting
  • Oversee on-ground operations for major events and incentive trips
  • Coordinate contingency plans, risk management, and client support during live events
  • Ensure brand consistency, customer satisfaction, and operational excellence
  • Drive continuous improvement initiatives in planning, execution, and vendor selection
  • Implement technology tools to improve tracking, communication, and efficiency
  • Provide weekly/monthly MIS on project status, team productivity, and operational performance

Requirements:

  • 8–12+ years of experience in MICE / corporate group travel operations, with at least 3–5 years in a leadership role
  • Strong knowledge of international MICE destinations, airlines, hotels, and event suppliers
  • Proven experience in handling large group movements and complex event operations
  • Excellent vendor negotiation, budgeting, and crisis-management skills
What we offer:
  • Competitive market salary
  • Relevant training courses and tools
  • Endless career advancement and job opportunities all over the world
  • Market Aligned remuneration structure and a highly competitive salary
  • Fun and Energetic culture
  • Work life Balance with paid annual leave
  • Great place to work - Recognized as a top workplace for 4 consecutive years
  • Wellbeing Focus with comprehensive medical coverage, accidental insurance, and term insurance
  • Paternity Leave
  • Travel perks and industry discounts
  • A career, not a job with opportunity to advance
  • Reward & Recognition at Buzz Nights and the annual Global Gathering

Additional Information:

Job Posted:
April 15, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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