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This is an exciting and dynamic leadership role that works closely with the GM Envolve Team, GM dealers, and customers across Canada. As the ESC Team Leader, you will serve as a subject matter expert on GM systems within the department, work closely with the Finance team, and collaborate cross-functionally to support team members and customers so that General Motors remains their primary vehicle provider.
Job Responsibility:
Oversee the day-to-day operation of the Envolve Solution Center and ensure all critical daily tasks are completed
Support the hiring, onboarding, and training of ESC contingent workers
Support the Rental Coordinator and serve as backup during absences
Facilitate dealer and customer training on specific GM Envolve applications
Ensure timely handling of escalated dealer and customer inquiries
Assist GM dealers and customers with order issues, constraints, and resolutions
Manage the manual claims process, including price protection/assurance
Assist the National ESC Manager with cross-functional projects and initiatives
Support the upfitter program, collaborating with internal and external stakeholders as required
Requirements:
Previous automotive industry experience
Strong interpersonal skills and experience supervising contingent workers
Proven ability to manage multiple tasks in a fast-paced environment with competing priorities
Strong financial acumen and comfort working with data and numeric detail
Proficiency with Microsoft Office (e.g., Excel, Outlook, PowerPoint, Word)
Successful completion of a University degree, college diploma, or equivalent combination of education and relevant experience
Nice to have:
Previous automotive fleet experience, including rental
Knowledge of GM systems such as Order Work Bench, BARS, and VTIMs
Knowledge of GM ordering, sales reporting, and incentive claim processes
What we offer:
Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave
Healthcare, dental and vision benefits including health care spending account and wellness incentive
Life insurance plans to cover you and your family
Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement
GM Vehicle Purchase Plan for you, your family, and friends