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General Motors Logo General Motors · Sales

GM Envolve Solution Center - Team Lead

Canada, Oshawa 76100.00 - 114300.00 CAD / Year · Job Posted March 03, 2026
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Job Description

This is an exciting and dynamic leadership role that works closely with the GM Envolve Team, GM dealers, and customers across Canada. As the ESC Team Leader, you will serve as a subject matter expert on GM systems within the department, work closely with the Finance team, and collaborate cross-functionally to support team members and customers so that General Motors remains their primary vehicle provider.

Job Responsibility

  • Oversee the day-to-day operation of the Envolve Solution Center and ensure all critical daily tasks are completed
  • Support the hiring, onboarding, and training of ESC contingent workers
  • Support the Rental Coordinator and serve as backup during absences
  • Facilitate dealer and customer training on specific GM Envolve applications
  • Ensure timely handling of escalated dealer and customer inquiries
  • Assist GM dealers and customers with order issues, constraints, and resolutions
  • Manage the manual claims process, including price protection/assurance
  • Assist the National ESC Manager with cross-functional projects and initiatives
  • Support the upfitter program, collaborating with internal and external stakeholders as required

Requirements

  • Previous automotive industry experience
  • Strong interpersonal skills and experience supervising contingent workers
  • Proven ability to manage multiple tasks in a fast-paced environment with competing priorities
  • Strong financial acumen and comfort working with data and numeric detail
  • Proficiency with Microsoft Office (e.g., Excel, Outlook, PowerPoint, Word)
  • Successful completion of a University degree, college diploma, or equivalent combination of education and relevant experience

Nice to have

  • Previous automotive fleet experience, including rental
  • Knowledge of GM systems such as Order Work Bench, BARS, and VTIMs
  • Knowledge of GM ordering, sales reporting, and incentive claim processes

What we offer

  • Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave
  • Healthcare, dental and vision benefits including health care spending account and wellness incentive
  • Life insurance plans to cover you and your family
  • Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement
  • GM Vehicle Purchase Plan for you, your family, and friends
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