CrawlJobs Logo

Global VP, Professional Services

docebo.com Logo

Docebo

Location Icon

Location:
Canada , Toronto

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Global Head of Professional Services is the most senior leader responsible for the vision, strategy, and execution of Professional Services at Docebo. This role owns the global services operating model and leads a multi-region organization through transformation, scale, and complexity. This leader will oversee Regional VPs (North America and EMEA), a Services Sales organization, a Global PMO, and play a critical role in shaping Docebo’s partner ecosystem. The Global Head of Professional Services is accountable not only for delivery excellence, but for retention, adoption, efficiency, and profitability, operating Professional Services as a strategic growth and value-creation engine for the business.

Job Responsibility:

  • Define and execute the long-term vision and operating model for Professional Services in a rapidly evolving SaaS environment
  • Integrate services strategy with newly acquired product capabilities, ensuring delivery models evolve with product complexity
  • Oversee global implementation and delivery across regions and delivery teams (internal and partner-led), ensuring consistent quality, predictability, and efficiency
  • Establish and mature delivery methodologies, governance, and standards that support scale without sacrificing customer outcomes
  • Drive the global PMO function to drive execution rigor, forecasting accuracy, and delivery transparency
  • Own capacity planning, utilization strategy, and global resource optimization
  • Own Professional Services P&L, including revenue, margin, utilization, and cost control
  • Partner closely with Sales leadership to design, price, position, and sell services that accelerate customer value and improve retention
  • Ensure Professional Services directly contributes to improved NDRR and GDRR by accelerating time-to-value and long-term adoption
  • Act as an executive sponsor for strategic customers and complex, high-risk engagements
  • Partner with Customer Success, Support, and Product to ensure seamless handoffs, feedback loops, and shared accountability for customer outcomes
  • Define and execute a clear partner services strategy to extend delivery capacity, improve scalability, and support global growth
  • Establish standards, enablement, and governance to ensure partners deliver to Docebo quality and outcome expectations
  • Balance internal delivery, partner delivery, and services sales to optimize margin, coverage, and customer experience
  • Lead and develop senior regional and functional leaders across a global organization
  • Build a culture of accountability, operational excellence, and continuous improvement
  • Serve as a trusted executive leader who can operate effectively in ambiguity, change, and high-growth environments

Requirements:

  • 10+ years of senior leadership experience (Director level or above) in Professional Services, Consulting, or Customer Delivery within a SaaS or enterprise software company
  • Proven experience leading global, multi-region services organizations through scale and transformation
  • Demonstrated ownership of services P&L, forecasting, and operational optimization
  • Deep expertise in services operations, delivery optimization, and capacity planning
  • Experience designing and evolving services for complex, highly technical products
  • Strong background partnering with Sales on services strategy, deal execution, and commercial outcomes
  • Strong background partnering with Product on delivery requirements, product design, and usage outcomes
  • Experience navigating acquisitions, product expansion, or significant organizational change strongly preferred
What we offer:
  • Employee Share Purchase Plan (ESPP) at a 15% discount
  • Competitive compensation package
  • Health benefits
  • Paid vacation days
  • Two company-wide Docebo Days
  • Floating holidays for cultural celebrations
  • Birthday off
  • Parental leave coverage
  • Access to Employee Resource Groups
  • Company-wide events
  • Early 4:30 PM Fridays (eligible employees only)
  • New-hire swag
  • Access to internal swag store

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Docebo - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Global VP, Professional Services

Senior Finance Manager

This is where your insights influence change. As a member of the Baxter Finance ...
Location
Location
United States , Deerfield
Salary
Salary:
136000.00 - 187000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Accounting or Finance preferred
  • CPA or other professional certification is a plus
  • 7+ years of progressive experience in accounting or finance
  • public accounting or large public company experience preferred
  • Strong understanding of financial planning, forecasting, process management, and actuals reporting
  • Experience influencing senior leaders and driving outcomes in a complex, matrixed organization
  • Excellent communication skills, including the ability to present clearly and succinctly to executive leadership
  • Strong analytical, critical‑thinking, and problem‑solving capabilities with a proactive, solutions‑oriented mindset
  • Experience managing projects and collaborating across multiple teams, regions, or functions
  • Proficiency with ERP systems and MS Office
Job Responsibility
Job Responsibility
  • Lead all global financial planning activities, including the annual operating plan, forecasting, long‑range planning, and month‑end close
  • Serve as the primary finance business partner to the VP of Global Service, providing insights, recommendations, and decision support
  • Support commercial growth initiatives through pricing analysis, deal structures, customer and market analytics, and incentive program development
  • Drive standardization of financial processes, reporting, analytics, and governance across regions in alignment with broader Global Service initiatives
  • Develop and enhance operating expense reporting and forecasting models tied to revenue, workload, and operational drivers
  • Identify opportunities to improve financial processes, tools, and models, with a focus on efficiency and stronger business partnership
  • Prepare and present monthly financial results with the VP of Global Service to the CCS Division President and Division CFO
  • Manage two direct reports and provide leadership to a broader matrixed team, including CoE partners and local country finance teams
What we offer
What we offer
  • Medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
  • 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
  • Flexible Spending Accounts
  • educational assistance programs
  • paid holidays
  • paid time off ranging from 20 to 35 days based on length of service
  • family and medical leaves of absence
  • paid parental leave
  • Fulltime
Read More
Arrow Right

Senior Finance Manager

This is where your insights influence change. As a member of the Baxter Finance ...
Location
Location
United States , Deerfield
Salary
Salary:
136000.00 - 187000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Accounting or Finance preferred
  • CPA or other professional certification is a plus
  • 7+ years of progressive experience in accounting or finance
  • public accounting or large public company experience preferred
  • Strong understanding of financial planning, forecasting, process management, and actuals reporting
  • Experience influencing senior leaders and driving outcomes in a complex, matrixed organization
  • Excellent communication skills, including the ability to present clearly and succinctly to executive leadership
  • Strong analytical, critical-thinking, and problem-solving capabilities with a proactive, solutions-oriented mindset
  • Experience managing projects and collaborating across multiple teams, regions, or functions
  • Proficiency with ERP systems and MS Office
Job Responsibility
Job Responsibility
  • Lead all global financial planning activities, including the annual operating plan, forecasting, long-range planning, and month-end close
  • Serve as the primary finance business partner to the VP of Global Service, providing insights, recommendations, and decision support
  • Support commercial growth initiatives through pricing analysis, deal structures, customer and market analytics, and incentive program development
  • Drive standardization of financial processes, reporting, analytics, and governance across regions in alignment with broader Global Service initiatives
  • Develop and enhance operating expense reporting and forecasting models tied to revenue, workload, and operational drivers
  • Identify opportunities to improve financial processes, tools, and models, with a focus on efficiency and stronger business partnership
  • Prepare and present monthly financial results with the VP of Global Service to the CCS Division President and Division CFO
  • Manage two direct reports and provide leadership to a broader matrixed team, including CoE partners and local country finance teams
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Fulltime
Read More
Arrow Right

Senior Finance Manager

As the Senior Finance Manager for Global Service, you will serve as the primary ...
Location
Location
United States , Deerfield
Salary
Salary:
136000.00 - 187000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Accounting or Finance preferred
  • CPA or other professional certification is a plus
  • 7+ years of progressive experience in accounting or finance
  • public accounting or large public company experience preferred
  • Strong understanding of financial planning, forecasting, process management, and actuals reporting
  • Experience influencing senior leaders and driving outcomes in a complex, matrixed organization
  • Excellent communication skills, including the ability to present clearly and succinctly to executive leadership
  • Strong analytical, critical-thinking, and problem-solving capabilities with a proactive, solutions-oriented mindset
  • Experience managing projects and collaborating across multiple teams, regions, or functions
  • Proficiency with ERP systems and MS Office
Job Responsibility
Job Responsibility
  • Lead all global financial planning activities, including the annual operating plan, forecasting, long-range planning, and month-end close
  • Serve as the primary finance business partner to the VP of Global Service, providing insights, recommendations, and decision support
  • Support commercial growth initiatives through pricing analysis, deal structures, customer and market analytics, and incentive program development
  • Drive standardization of financial processes, reporting, analytics, and governance across regions in alignment with broader Global Service initiatives
  • Develop and enhance operating expense reporting and forecasting models tied to revenue, workload, and operational drivers
  • Identify opportunities to improve financial processes, tools, and models, with a focus on efficiency and stronger business partnership
  • Prepare and present monthly financial results with the VP of Global Service to the CCS Division President and Division CFO
  • Manage two direct reports and provide leadership to a broader matrixed team, including CoE partners and local country finance teams
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Health & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Fulltime
Read More
Arrow Right

Senior sales hunter

The Senior Sales Hunter will spearhead new business development in the Hi-Tech a...
Location
Location
United States , Plano
Salary
Salary:
170600.00 - 283000.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree required
  • MBA preferred
  • 10+ years of B2B sales leadership experience, including ~5-10 years focused on F&A outsourcing, BPS/digital finance/analytics, or AI-enabled services targeting large enterprise professional-services or hi-tech organisations
  • Proven track record of hunting new business (not just account farming) and closing multi-million-dollar deals in the U.S./North America
  • Deep understanding of Finance & Accounting processes (record-to-report, procure-to-pay, order-to-cash, financial close, FP&A) and how technology (RPA, AI/Generative AI, analytics) is disrupting them
  • ~5 years of experience selling into or working in organisations offering outsourcing/BPS/shared-services
  • ~10 years of experience in consultative solution selling, articulate service/solution propositions, negotiating contracts
  • ability to engage and influence senior stakeholders at C-level
  • Excellent communication, presentation and interpersonal skills
  • rapid credibility with senior finance executives
Job Responsibility
Job Responsibility
  • Drive end-to-end new-business acquisition within the Hi-Tech & Professional Services segment, targeting software, cloud, and consulting firms adopting service-as-software models to transform their operating and revenue structures
  • Lead the full sales cycle: build and maintain a robust pipeline, engage at senior-executive level (CFO, VP Finance/Operations, Head Digital/Analytics, Procurement), develop and present a compelling value proposition, negotiate and close complex multi-millions service contracts
  • Sell advanced BPAS/BPS solutions and next-gen AI/Analytics/Automation offerings (robotic process automation, Generative AI, near-real-time reporting, CFO cockpit dashboards) into professional services/hi-tech clients
  • Develop solution-led value propositions leveraging deep domain knowledge of F&A (record-to-report, procure-to-pay, order-to-cash, financial close, FP&A), professional services business models (billing, project-based revenue, subscription models) and hi-tech operating-model transformation
  • Design and execute account-opening strategies across North America: target list creation, outbound prospecting (cold-calling/LinkedIn outreach), coordinate internal marketing/lead-generation, craft proposals and RFP responses, manage competitive positioning
  • Partner with internal teams (delivery, solution architecture, marketing, operations) to shape winning proposals and ensure smooth transition from sale to delivery
  • Manage sales pipeline, maintain CRM system (e.g., Salesforce), produce monthly/quarterly forecast and sales reports
  • input to leadership on target alignment and business-process-services goals
  • Stay abreast of market trends in hi-tech/professional services, offshoring/BPS models, AI-in-finance disruption and competitive landscape, and use this insight to inform service-offering design
  • Travel domestically (and occasionally internationally) to meet prospects, attend industry events, engage with senior decision-makers, analysts and advisors
What we offer
What we offer
  • medical, dental, and vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
  • incentive compensation based on individual and/or company performance
  • commission/bonus tied to new-business quotas
  • Fulltime
Read More
Arrow Right

Sales Capture Manager

An established, market-leading consulting firm is hiring a Sales Capture Manager...
Location
Location
United Kingdom , Central London
Salary
Salary:
75000.00 - 85000.00 GBP / Year
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-8 years' experience in complex professional services sales, business development or sales capture roles, ideally within FS (banking, capital markets, commercial banking, insurance, asset or wealth management)
  • Proven track record of leading multi-stakeholder, people-led consulting deals - not IT implementation, SaaS licence or "product out of the box" sales - typically 1-15m in value
  • Background in professional services such as consulting, corporate legal services, data and insights, advisory or relevant FinTech where the model mirrors consulting-style capture
  • Strong gravitas and executive presence: able to sit in front of a VP at a global bank or asset manager and hold a structured, opinionated conversation without relying on high-pressure or transactional tactics
  • Clear, concise communicator and strong storyteller, able to frame problems, articulate options and bring to life complex propositions for senior stakeholders
  • Demonstrable sales leadership: experience as primary deal owner, leading qualification, strategy, solution shaping and commercial negotiation, rather than supporting as an account manager
  • Comfortable operating with long sales cycles, multiple decision-makers and ambiguity
  • able to "plug in and play" quickly in a sophisticated, matrixed environment
Job Responsibility
Job Responsibility
  • Originate, qualify and lead complex professional services sales opportunities in FS from first conversation through to close, typically in the 1-15m range
  • Shape value propositions spanning M&A advisory, insight and data, AI-enabled solutions, target operating model redesign and wider consulting services - not product or licence sales
  • Act as "first chair" on deals, coordinating virtual teams from consulting, delivery, legal and finance to build compelling proposals, commercials and negotiation strategies
  • Build and deepen relationships with senior stakeholders (typically VP, Head of Function, ExCo-1) in major banks, asset managers, wealth firms and insurers, positioning yourself as a trusted adviser
  • Manage long and complex sales cycles with discipline, including pipeline management, forecasting, internal approvals and stakeholder alignment across both client and internal teams
  • Maintain strong awareness of FS trends (regulation, digitisation, AI, operating model change, cost and capital pressures) and use this to shape relevant, insight-led conversations
What we offer
What we offer
  • Car allowance
  • private healthcare
  • performance bonuses
  • car allowance in the region of £5,500-£6,000 per annum
  • Attractive performance-linked bonus structure aligned to sales outcomes and wider practice performance
  • Exposure to high-profile FS clients, complex cross-border programmes and a recognised consulting brand
  • Clear progression route into larger deal leadership and, over time, more senior sales capture roles
  • Fulltime
Read More
Arrow Right

Vp of Customer Strategy

The VP, Customer Strategy at Cresta is a senior executive leadership role respon...
Location
Location
United States
Salary
Salary:
Not provided
cresta.com Logo
Cresta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of experience leading contact center, customer experience, digital transformation or AI working for a global F500 B2C company
  • Alternatively, 15+ years in strategic, customer-facing roles within SaaS, enterprise technology, management consulting, or professional services
  • Demonstrated experience leading and scaling high-performing teams in a customer strategy, consulting, or post-sales leadership role
  • Proven ability to operate as a trusted advisor to C-suite executives and senior enterprise stakeholders
  • Deep expertise in business value creation, value realization, change management, and enterprise transformation
  • Strong understanding of how enterprise organizations are adopting and operationalizing Generative AI solutions
  • Extensive experience with large-scale enterprise software implementations and complex, multi-stakeholder programs
  • Exceptional executive communication, analytical, and problem-solving skills, with a strong orientation toward measurable outcomes
  • Ability to influence across functions and levels without direct authority and drive alignment in complex organizations
Job Responsibility
Job Responsibility
  • Define and own Cresta’s Customer Strategy vision and engagement model for enterprise and strategic accounts
  • Serve as an executive sponsor and trusted advisor to C-suite stakeholders at Cresta’s largest customers, influencing enterprise-level decisions and long-term transformation roadmaps
  • Partner with Cresta executive leadership to align customer strategy with company priorities, growth goals, and product direction
  • Guide customers through AI-driven contact center, customer experience and enterprise transformations, aligning Cresta’s solutions to executive goals such as cost efficiency, revenue growth, compliance, and customer experience
  • Build, lead, and scale a team of Customer Strategy Directors, setting clear expectations, success metrics, and career development paths
  • Coach and mentor leaders on strategic account planning, executive presence, value articulation, and complex stakeholder management
  • Establish best practices, frameworks, and operating rhythms to ensure consistent, high-quality strategic engagements across accounts
  • Act as a multiplier by elevating the strategic and consultative capabilities of post-sales and go-to-market teams
  • Own the strategic positioning and evolution of Cresta’s professional services offerings in partnership with Services and Sales leadership
  • Provide executive oversight for scoping, resourcing, and deployment strategies for large, complex enterprise implementations
What we offer
What we offer
  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees
Read More
Arrow Right

Head of Revenue Enablement

Our Revenue Enablement team is crucial for empowering our go-to-market teams wit...
Location
Location
France , Paris
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced leader with 4+ years in Enablement and/or similar functions within B2B SaaS
  • 2+ years of management experience
  • Clear understanding of B2B sales cycles, customer success and professional services functions, and partner ecosystems
  • Strategic thinker able to align enablement initiatives with business goals and revenue metrics
  • Exceptional communicator (clear, structured, concise), able to influence executives and align cross-functional teams
  • Data-driven operator, comfortable building dashboards, measuring impact, and optimizing performance
  • Strong project manager, structured and organized, with proven ability to deliver complex initiatives
  • Empathetic people leader, committed to developing and coaching teams toward growth
  • Adaptable and resilient, thriving in fast-paced, high-growth, and evolving environments
  • Proactive problem-solver with a bias for action and ownership
Job Responsibility
Job Responsibility
  • Define and execute the global enablement strategy
  • Ensure sales, customer success, and partnerships teams are equipped to drive growth and deliver a world-class customer experience
  • Coach the enablement team
  • Deliver Partner Enablement projects
  • Build relationships with senior leaders (CROs, CCO, VP PS, CMO, VP of Product, CHRO)
  • Master enablement processes and tools (Seismic, 360Learning, Trello, Confluence, Salesforce, Gong)
  • Conduct audits of enablement effectiveness and operations
  • Establish scalable global enablement operating model
  • Lead the replacement of the Enablement tool (Seismic)
  • Drive alignment across Sales, CS, and PS around one unified revenue playbook
What we offer
What we offer
  • Work From Home stipend
  • RTT
  • lunch vouchers
  • medical insurance
  • gym subscription
  • 1 month parental leave for the second parent
  • Flexible hours
  • full remote work possible anywhere in France
  • Diversity, Equity, and Inclusion ERGs
  • Corporate Social Responsibility charter
  • Fulltime
Read More
Arrow Right

Technical Records Manager

flydocs is an asset management solution provider with the aviation industry’s mo...
Location
Location
India , Vadodara
Salary
Salary:
Not provided
flydocs.aero Logo
flydocs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in aviation technical records and asset management, including 3+ years in a managerial role
  • Expertise in aircraft asset lifecycle management, covering lease agreements, redelivery processes, audits, and regulatory compliance
  • Proven ability to lead cross-functional teams, prioritize tasks, and manage multiple projects while ensuring compliance with aviation regulations
  • Strong experience in customer interactions, negotiations, and stakeholder management
  • Bachelor's degree in Aeronautical/Aerospace/Aircraft Maintenance Engineering (preferable)
  • Expertise in aircraft technical records, maintenance programs, airworthiness compliance, and transitions
  • Good knowledge of M&E systems like AMOS, Trax, Maintenix, and OASES
  • Experience with flydocs or similar digital records management systems preferred
  • Strong knowledge of EASA, FAA, and ICAO regulations for lease transitions and audits
  • Skilled in aircraft data migration, audits, and end-of-lease documentation management
Job Responsibility
Job Responsibility
  • Oversee technical records project delivery across multiple clients, ensuring customer excellence, operational efficiency, and revenue growth
  • Lead and optimize team performance, foster a collaborative, high-performing environment, and strategically allocate resources to meet project priorities
  • Drive continuous process improvements to enhance efficiency, compliance, and overall project excellence
  • Plan, prioritize, and manage project workloads across multiple clients, ensuring seamless execution and alignment with business goals
  • Ensure project delivery meets or exceeds customer expectations in quality, speed, and reliability within defined parameters
  • Strategically allocate resources by leveraging the right expertise and capabilities across teams to effectively achieve project priorities
  • Drive continuous improvement by evaluating team performance and embedding best practices across operations
  • Evaluate internal processes and systems to ensure operational effectiveness, collaborating with training, quality, and product innovation teams to drive continuous improvement
  • Foster seamless collaboration with Engineering Services VP, Tech Managers, Reporting Team Leads, and Finance/Sales/CSM to align client priorities with business objectives and deliverables
  • Develop and mentor a high-performing team through continuous learning and professional growth opportunities
What we offer
What we offer
  • Generous leave policy, 25 annual leaves, 7 sick leaves plus maternity & paternity options
  • Inclusive medical insurance, For you, plus your spouse and up to two children
  • Group personal accident policy
  • Employee Assistance Program (EAP) and telehealth
  • Term life insurance
  • Empowerment through ownership
  • Global networking opportunities
  • Fulltime
Read More
Arrow Right