Global VIP Guest Advisor

• Act as the guest’s central point of contact for anything Four Seasons
• Liaise with global teams, to seamlessly deliver guest requests with the highest level of detail and recognition
• Build personal relationships with a special group of top guests
• Facilitate Global VIP Travel
• Present availability, make reservations and oversee all details of the stay journey
• Communicate with the guest and our global property teams, pre, during, and post-stay
• Develop internal relationships with property teams
• Demonstrate a thorough knowledge of our global portfolio
• Efficiently communicate in an elevated, professional manner
• Collaborate with property teams to share guest’s relationship with the brand, delivering top-tier hospitality
• Make relevant recommendations and actively seek opportunities to upsell and cross sell additional properties
• Foster relationships with travel agents and personal assistants who book on behalf of guests
• Work alongside senior management on escalations
• Monitoring post stay feedback
• Maximize gifting moments
• Guest Relationship Building
• Work collaboratively with the team, maximizing relationship building through ongoing interactions which are friendly, courteous and professional, always putting the guest first
• As a guest advocate, know them at a personal level, delivering a level of intuitive service that is truly unique
• Connect regularly, demonstrating care and respect that is perceived as genuine and from the heart

• Minimum Post-Secondary Diploma
• 3 to 5 years in a direct customer service position
• Previous experience in luxury hospitality with a focus on fostering relationships and direct sales
• Strong customer service skills, with experience representing a luxury brand
• Ability to communicate effectively at all levels, think critically and problem solve
• Reliable and flexible with a sense of urgency
• Strong knowledge of geography and interest in travel
• Proven sales skills and ability to overcome objections
• Superior written and verbal communication skills
• Works well in a team environment
• Ability to adapt and respond quickly to a demanding environment that is subject to constant change
• Sound judgement and empowerment skills
• Work ethic that recognizes the importance of meeting deadlines
• Self-starter with excellent time management skills
• Intermediate to advanced level with Microsoft Office tools such as Teams, Outlook, Word, Excel and PowerPoint

Fluency in secondary language beneficial