Global Vendor & Service Performance Lead Job at Social Value Portal Ltd (City of London)

Lead, Supplier Performance & Global Supply Resilience

The Lead, Supplier Performance & Global Supply Resilience is a strategic leader ...

Location

United States

Salary:

125000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

8+ years progressive experience in supply chain, procurement, or supplier performance leadership with Bachelor's degree
5+ years of relevant experience with Master’s degree
Experience managing global supply bases across multiple regions
Experience implementing supplier governance and performance frameworks
Experience leading cross-functional initiatives at scale
US Citizenship is required to apply

Job Responsibility

Design and lead a standardized global supplier performance governance model
Develop KPI architecture (OTIF, quality, cost, service, ESG, innovation metrics)
Implement predictive analytics and AI-enabled performance dashboards
Drive root cause resolution and structured corrective action programs
Lead executive-level supplier performance reviews
Establish multi-tier supplier visibility (Tier 1–N mapping)
Develop geopolitical, financial, and operational risk monitoring frameworks
Lead scenario planning, stress testing, and contingency strategy development
Partner with IT and cybersecurity teams on digital supply risk mitigation
Launch structured supplier innovation programs and joint business planning

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Global Lead of HR Systems and Solutions

Amgen is seeking a Global Lead of HR Systems and Solutions – reporting to execut...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Experience in planning and implementing ERP solutions at a global scale (Minimum 20,000 users across multiple countries or regions) for a public company
Ten (10) years of strong Information Technology (IT) experience
7+ years of managing Workday ERP or similar platforms
M.B.A, information systems or finance background is highly desired
Experience with Workday and ServiceNow HRSD systems is preferred
Strong leadership, project management, full system lifecycle experience, with a hands-on approach
Ability to exercise judgments, problem solve, and make decisions consistent with Amgen philosophy, goals, and objectives
Possesses ability to communicate both verbally and in writing clearly and concisely, which include effective presentation and meeting techniques
Excellent interpersonal and organizational skills
Ability to deal with constant changes and act as a change agent

Job Responsibility

Set the vision and define a clear roadmap to meet HR and other Amgen organizational objectives in alignment with Amen IS City Planning
Build and manage a team of HR systems specialists and HR Data managers that are flexible and evolve as our agile plans do
Provide timely updates to Senior management and teams on all initiatives in progress
Vendor Management with third-party application management service, HCM and other technology solutions
Research industry trends to support goals and objectives within enterprise-wide applications
Lead organization to adopt to industry leading solutions in the HR Technology and People Services space by managing the exploration, evaluation, recommendation, design, and configuration of new features and functionalities
Oversee staff managers in the HR Systems & Solutions organization to execute the day-to-day activities including Agile sprint methodology, resource allocation, project prioritization
Monitor and manage budget
Plan and oversee change management aspects for technology adoption
Demonstrate strong verbal and written communication skills, along with the ability to present to mid-level management and Steering Committee members

Team Lead, Global Enterprise Outsourcing Services Category Manager

Waymo's Procurement and Vendor Enablement Office (PVEO) is the strategic engine ...

Location

United States

Salary:

190000.00 - 241000.00 USD / Year

Waymo

Expiration Date

Until further notice

Requirements

12+ years of strategic procurement or supply chain experience, with at least 5 years leading high-performance teams in a complex, fast-paced environment
Executive Presence: Proven track record of influencing Director + level stakeholders, with the ability to challenge the status quo and drive organizational change at the highest levels
Complex Outsourcing Expertise: Deep experience architecting global BPO/Engineering Services deals, including "Lift and Shift" transitions, captive center setups, or large-scale managed service implementations
Holistic Category Leadership: Experience managing a diverse portfolio that spans both highly technical (Engineering/Hardware) and highly subjective (Marketing/Consulting) categories
Contracting Mastery: Expert-level knowledge of complex Master Services Agreements (MSAs), including IP ownership, liability caps, and global labor compliance
Strategic Vision: Ability to look 3-5 years out and design a supply base that can support exponential business growth, rather than just solving for today's needs

Job Responsibility

Strategic Leadership: Lead and scale a high-performing team of Category Managers. You will act as a "Manager of Leaders," setting the long-term vision for Waymo’s external workforce and services ecosystem across Engineering, Ops, and Corporate functions
Enterprise Workforce Architecture & Business Partnership: Partner with the Vendor Enablement Office and executive stakeholders (Engineering, Marketing, Safety, Ops) to design global outsourcing footprints for critical functions like Mapping, Labeling, and Hardware. You will drive alignment on the $100M+ portfolio, shifting from transactional vendor usage to strategic capability building
Strategic Supplier Alliances: Cultivate high-level relationships with key market leaders in the BPO and Engineering Services landscape. You will bridge the gap between Waymo’s internal needs and external market capabilities, establishing deep partnerships that unlock innovation and preferential access to talent
Enterprise Operations Category Strategy: Lead the category strategy and transformation roadmap for Waymo’s critical operations, ensuring resilience, scalability, and cost-optimization to support rapid market expansion
Commercial Innovation: Architect complex, bespoke commercial agreements for Hardware Engineering Services and technical outsourcing, introducing outcome-based models that share risk and reward with strategic partners
Risk & Governance: Own the governance framework for Third-Party Risk in the services sector, ensuring IP protection and data security compliance across a global supplier base

What we offer

discretionary annual bonus program
equity incentive plan
generous Company benefits program
top-notch medical, dental and vision insurance
mental wellness support
gym membership
special wellness programs
competitive compensation
bonus opportunities
equity

Fulltime

Aquatic & Park Service Lead

The El Paso Water Park Aquatics & Park Services Lead is responsible for providin...

Location

United States , El Paso

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Must be 16 years of age or older
Ability to understand and follow verbal directives and written directions
Bilingual (English and Spanish) preferred
Must be able to swim, perform water activities and rescues
Must be able to swim 50 yards (front crawl or breaststroke), swim under water for 10 feet, and retrieve a 10-pound brick from bottom of a pool (shallow water)
Must be able to swim 200 yards (front crawl or breaststroke), tread water for 2 minutes with hands out of the water and retrieve a 10-pound brick from the deepest part of the pool (deep water)
Maintain an effective working relationship with clients, employees, vendors, patrons, and others encountered in the course of employment
Current Ellis & Associates (or equivalent) lifeguard certification preferred or able to attain certification upon hire
Recognizes an emergency and takes appropriate action
Demonstrate leadership experience with team-oriented approach

Job Responsibility

Enforce all rules and regulations
Ensures lifeguard rotations and breaks are done efficiently and in accordance with Ellis & Associates, State, and Local regulations
Provide needed supervision to prevent accidents
Assist with the Aquatics & Park Service supervisors to ensure smooth operation of the facilities
Responsible for assisting in leading a team of approximately 30+ lifeguards within the aquatics department, enforcing established rules, complying with regulations, and maintaining a professional appearance and demeanor
Assist in performing supervisory tasks of a team, including resolving conflict, coaching, and developing others, promoting teamwork, and performance management
Responsible for monthly auditing quota-observing lifeguards 10/20s, live action drills, and operational manikin drops
Follow proper procedures when testing pool chemicals if necessary
Will serve as the Management Responder for any first aid or medical needs. Responsible for ensuring proper care, directing guests(s) to off-site medical care, or activating the Emergency Action Plan as needed. Will complete all first aid reports with clear factual statements
Responsible for the care and maintenance of issued equipment

Parttime

Global Service Manager (Payroll)

In this Vice President level role, you will act as the Global Service and Vendor...

Location

United Kingdom , Northampton

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Presentations and Communications - able to draft accurate, concise and relevant presentations and communications
Risk and Control Expertise – governance, drafting of Policies and Standards, controls
Excel and Data Management skills – analytical capability required
Service Management Expertise – governance, issue resolution, controls, performance monitoring
Vendor Management Experience – including cost oversight, contract performance and relationship management

Job Responsibility

Act as the Global Service and Vendor Management Lead for the Payroll function, overseeing all service management activities, including governance, reporting and analytics, and risk and control
Manage vendor governance, working with our partners to ensure cost efficiency, contractual compliance and consistent service performance
Contribute across multiple concurrent projects, playing a key role to help shape and define new ways of working and improved service standards
Work across a diverse set of internal and external stakeholders
Support senior stakeholders, manage governance rhythms, oversee business management activities, and ensure a strong control environment
Influence continuous improvement across processes, data quality and service operations
Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations
On- and offboarding of new employees
Maintenance of colleague personal and reference data in relevant HR information systems
Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance

What we offer

Focus on wellbeing
Unique initiatives to enhance your wellbeing like our colleague allotment
Big opportunities
The workplace of the future
Hybrid working
Structured approach to hybrid working

Fulltime

Performance Steering Lead

You will be the architect and driver of our proactive, data-driven performance s...

Location

United States , Austin

Salary:

103000.00 - 126500.00 USD / Year

Assessfirst

Expiration Date

Until further notice

Requirements

Experience: 5+ years in a high-growth operations, performance, or analytics role, ideally within a tech, FinTech, or highly scaled service center environment
WFM/KPI Deep Dive: Expert-level understanding and practical application of WFM and efficiency metrics: AHT, Occupancy, Adherence, CpH, and SLA
Advanced Analytics: Highly proficient in data analysis using SQL and visualization tools
Must have practical experience interpreting and applying statistical control metrics like VSF and Standard Deviation to assess process stability
Process & Methodology: Demonstrated ability to build, implement, and govern structured processes (e.g., RCA, target setting, remediation monitoring) with a strong focus on documentation and continuous iteration
Ownership: A proactive, action-oriented mindset dedicated to moving metrics and achieving the strategic goal of improving team-wide efficiency and maximizing capacity gain

Job Responsibility

Lead cross-functional reviews with Operations, Workforce Management (WFM), and Analytics to set and govern targets for core efficiency and service metrics (AHT, Occupancy, Adherence, CpH, SLA), ensuring alignment with strategic capacity plans
Own the primary operational performance dashboards, ensuring accurate weekly monitoring, historical trend assessments, and the generation of automated, data-based performance alerts
Implement and enforce advanced statistical methodologies (for example Variance Significance Factor (VSF)) or standard deviation analysis to continuously measure and monitor performance consistency across all agents and teams
Execute a structured Performance Steering workflow for any metric deviation, ensuring the transition from identifying a performance gap to initiating a formal action plan is immediate and swift
Lead complex cross-functional RCAs to diagnose underperformance and develop formal, measurable Action Plans (e.g., process changes, specialized training, or incident triggers)
Conduct specific, deep-dive efficiency reviews and actively drive the resolution and sustained monitoring of high-priority operational remediations across global queues and vendor partners
Train Operations Leads to effectively utilize performance reports for data-led 1:1 Performance Discussions, fostering a culture of ownership and data-driven development among team leaders
Manage the Feedback Loop process in collaboration with Knowledge Management (KM) and Knowledge Delivery (KD), ensuring top performer practices are successfully validated, trained, and scaled to drive measurable efficiency gains

Fulltime

Global Benefits Lead

We are looking for a Global Benefits Lead to join our People team. In this role,...

Location

United States , San Francisco; New York City

Salary:

180000.00 - 220000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

8+ years of experience building and managing global benefits programs at a scaling company
Experience supporting a distributed workforce across multiple countries, with significant reliance on EOR partners
Direct experience evaluating, implementing, or managing a U.S. self-insured health plan
Strong expertise in U.S. health and welfare, 401k administration, and leave compliance, with working knowledge of international statutory benefits
Experience managing benefits budgets and building financial models to guide program decisions
Ability to translate complex benefits structures into clear, effective communication for employees and leadership
Experience building scalable processes and systems to support rapid growth

Job Responsibility

Develop Vercel’s global benefits philosophy and strategy across health and welfare, retirement (401k and global equivalents), leave of absence, time off, stipends, and wellness programs
Evaluate, design, and implement a potential U.S. self-insured health plan, including financial modeling, risk assessment, vendor selection (TPA, stop-loss, PBM), and compliance considerations
Partner with EOR providers to design and manage benefits programs, ensuring local compliance while maintaining a consistent global philosophy
Lead analysis, benchmarking and implementation for benefits in new entities from global expansion
Lead global open enrollment cycles end-to-end, including vendor coordination, systems readiness, employee communication, and reporting
Manage the global benefits budget, including forecasting, cost analysis, and scenario modeling to support executive decision-making
Oversee broker and vendor relationships, negotiating contracts and holding partners accountable to performance and service standards
Administer employee stipend programs (wellness, remote work, educational reimbursement) with clear governance and operational rigor
Ensure compliance with U.S. and international benefits and leave regulations, proactively mitigating risk as we expand
Build and document scalable processes that support continued global growth

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Vendor Relationship Lead

BIS Vendor Relationship Lead is responsible for being the interface between the ...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

University Degree in Engineering, Computer Science, or relevant technical degrees
5 years of experience as an IT Vendor Relationship Lead
ITIL Certification
good knowledge of IT Service Management (ITSM) processes and ServiceNow
outstanding communication skills – Written and Verbal
expertise on Microsoft Word, Excel and PowerPoint

Job Responsibility

Be the interface between the IT department and third-party suppliers
manage all aspects of Vendor Relationship Management
create guidelines for vendor coordination, contract compliance and vendor governance
define and implement the vendor management strategy
work closely with key stakeholders to maintain consistency at a global scale
lead end-to-end vendor/contract management processes, analysis of vendor performance, and advisory services
lead or facilitate business relationships and negotiations
lead the design, development and implementation of IT governance and continual service improvement processes
act as a key reference point and subject matter expert on contractual frameworks
act as escalation point and/or coordinate resolution of escalated issues

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

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Global Vendor & Service Performance Lead

Job Description

Job Responsibility

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