Global Vendor & Service Performance Lead Job at Social Value Portal Ltd (City of London)

Lead Specialist Global SRM - Onboarding & Catalogue Management

We are looking for a highly skilled & motivated Manager to join our newly establ...

Location

India , Gurugram

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in supply chain management, Business Administration, or a related field
Master’s degree or MBA is preferred
Proficiency in using Ariba, Coupa or similar procurement softwares
7 plus years of work experience in Catalog Management, Supplier Onboarding & Procure to Pay Ops, preferably in a global organization
Proven experience managing supplier onboarding and optimizing procurement catalogues across regions
Excellent leadership and stakeholder management abilities
Strong negotiation, communication, and problem-solving skills
Ability to manage complex, multi-regional projects and prioritize competing demands
Expertise in global SRM tools and e-procurement platforms (e.g., SAP Ariba, Coupa, Oracle)
Advanced skills in data management and analysis using Excel, Power BI

Job Responsibility

Create & maintain Ariba catalog of products & services, ensuring accuracy & information completeness
Coordinate with suppliers to obtain necessary information & to resolve any issues related to the catalog
Oversee the cataloging process, including the creation & maintenance of product data, to ensure consistency & compliance with contracts & company standards
Implement strategies to optimize the catalog's performance, including improving search functionality & enhancing the user interface
Analyze catalog usage data & customer feedback to identify opportunities for improvement & implement necessary changes
Collaborate with the procurement & IT teams to ensure the catalog system is integrated with other business systems & processes
Stay informed about industry trends & advancements in catalog management & apply this knowledge to enhance adoption & usage of catalogues created
Identification of process inefficiencies resulting in streamlining the process & enhancing user experience
Identify business areas of low catalog exposure & drive actively to enhance catalog adoption to achieve improved business outcomes
Overseeing the supplier onboarding process, including the supplier risk screening / assessment process

Manager, Clinical Vendor Management

The Manager, Clinical Vendor Management is a member of the Clinical Trial Excell...

Location

United States

Salary:

150000.00 - 160000.00 USD / Year

Apogee Therapeutics

Expiration Date

Until further notice

Requirements

Knowledge of the drug development process in complex indications for large global programs
Strong understanding of contracting process and ability to negotiate and manage contractual arrangements
Ability to prepare bids, requests for quotes, and proposals
Excellent communication skills with an ability to present to a variety of stakeholders and tailor messages accordingly
Proven ability to influence and make decisions in a matrixed environment
Comfortable leading candid conversations on vendor delivery and driving to resolution of performance challenges
Partnering with study teams and vendors to effectively manage conflicting viewpoints and challenging situations with minimal negative impact
Experience in problem solving capabilities
can see a problem from multiple angles and provide viable, innovative options for resolution
Demonstrated ability to effectively manage priorities to achieve goals and support unplanned work

Job Responsibility

Collaborate with business partners to research and evaluate potential vendors based on their capabilities, pricing, and service level agreements
Build strong relationships with key vendors
Conduct ongoing assessment of vendor relationship performance through KPI review, vendor performance trend analysis, and administration/interpretation of stakeholder satisfaction surveys
Drive and improve existing systems and processes
Maintain knowledge of market trends for assigned key vendors
Lead and conduct high visibility and competitive negotiations
Support sourcing policies, contingency plans, and additional strategic initiatives established by the Vendor Strategy & Management Lead
Support Clinical Operations Vendor Sourcing and vendor governance related meetings
Hold vendors accountable to performance goals/agreements
Drive annual third-party vendor spend savings while improving processes and vendor relationships

What we offer

Market competitive compensation and benefits package, including base salary, performance bonus, equity grant opportunities, health, welfare & retirement benefits
Three weeks PTO, two one-week company-wide shutdowns a year and dedicated paid sick leave
Commitment to growing you professionally and providing access to resources to further your development
Apogee offers regular all team, in-person meetings to build relationships and problem solve

Fulltime

Head - Global Talent Acquisition Delivery Leader

The Head- Talent Acquisition Delivery Leader plays a critical role in advancing ...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

14+ years of progressive HR or TA operations experience
5+ years in Talent Acquisition delivery leadership within large, matrixed, or global organizations
Bachelor’s or master’s degree or relevant experience
Proven experience managing external workforce programs, TA operations, or global mobility administration
Proficiency with Workday Recruiting, SAP Fieldglass, or equivalent VMS and HR systems
Deep understanding of HR compliance frameworks, vendor governance, and risk management
Strong data literacy with ability to interpret and act on operational metrics and experience insights
Strategic leadership and program execution in complex, global environments
Ability to influence across HR, Legal, Procurement, and senior business leaders
Operational rigor with strong focus on compliance and governance

Job Responsibility

Lead the global Talent Acquisition Delivery Tower
Partner with the Talent Acquisition COE to operationalize hiring strategies
Establish a scalable delivery framework
Drive alignment between regional delivery teams, business stakeholders, and enabling functions
Oversee the global External Workforce Management program
Partner with Procurement, Legal, and HR to govern supplier relationships
Manage the relationship with Master Service Providers (MSPs) and Vendor Management System (VMS) tools
Implement governance mechanisms and dashboards
Provide insights to leadership
Lead the Global Mobility Administration function

What we offer

Competitive and comprehensive Total Rewards Plans aligned with local industry standards

Vendor Relationship Lead

BIS Vendor Relationship Lead is responsible for being the interface between the ...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

University Degree in Engineering, Computer Science, or relevant technical degrees
5 years of experience as an IT Vendor Relationship Lead
ITIL Certification
good knowledge of IT Service Management (ITSM) processes and ServiceNow
outstanding communication skills – Written and Verbal
expertise on Microsoft Word, Excel and PowerPoint

Job Responsibility

Be the interface between the IT department and third-party suppliers
manage all aspects of Vendor Relationship Management
create guidelines for vendor coordination, contract compliance and vendor governance
define and implement the vendor management strategy
work closely with key stakeholders to maintain consistency at a global scale
lead end-to-end vendor/contract management processes, analysis of vendor performance, and advisory services
lead or facilitate business relationships and negotiations
lead the design, development and implementation of IT governance and continual service improvement processes
act as a key reference point and subject matter expert on contractual frameworks
act as escalation point and/or coordinate resolution of escalated issues

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Global Service Manager (Payroll)

In this Vice President level role, you will act as the Global Service and Vendor...

Location

United Kingdom , Northampton

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Presentations and Communications - able to draft accurate, concise and relevant presentations and communications
Risk and Control Expertise – governance, drafting of Policies and Standards, controls
Excel and Data Management skills – analytical capability required
Service Management Expertise – governance, issue resolution, controls, performance monitoring
Vendor Management Experience – including cost oversight, contract performance and relationship management

Job Responsibility

Act as the Global Service and Vendor Management Lead for the Payroll function, overseeing all service management activities, including governance, reporting and analytics, and risk and control
Manage vendor governance, working with our partners to ensure cost efficiency, contractual compliance and consistent service performance
Contribute across multiple concurrent projects, playing a key role to help shape and define new ways of working and improved service standards
Work across a diverse set of internal and external stakeholders
Support senior stakeholders, manage governance rhythms, oversee business management activities, and ensure a strong control environment
Influence continuous improvement across processes, data quality and service operations
Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations
On- and offboarding of new employees
Maintenance of colleague personal and reference data in relevant HR information systems
Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance

What we offer

Focus on wellbeing
Unique initiatives to enhance your wellbeing like our colleague allotment
Big opportunities
The workplace of the future
Hybrid working
Structured approach to hybrid working

Fulltime

Senior Manager Benefits

We are seeking a highly experienced and strategic Senior Manager, Global Benefit...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in benefits or total rewards
8+ years in global or regional leadership roles
Proven experience leading international teams and managing benefits across multiple regions
Strong knowledge of benefits trends, market practices, and regulations globally
Demonstrated ability to build and execute global strategies while accommodating local needs
Skilled in vendor management, contract negotiation, and budget oversight
Exceptional leadership, communication, and cross-functional collaboration skills
Analytical mindset with a track record of leveraging data to drive decisions
Experience with global HRIS platforms (i.e. Workday) is preferred
Experience working in a large, diverse, global organization

Job Responsibility

Design and lead the EMEA and JAPAC global employee benefits strategy aligned with organizational goals, local market expectations, and Amgen’s guiding principles
Conduct Market Analysis: Stay abreast of market trends, regulatory changes and industry best practices to translate business and workforce needs into competitive and sustainable benefits offerings across all global regions
Support Mergers &Acquisitions (M&A) : Lead benefits due diligence and integration efforts for any M&A activities
Strategic Thinking: Set global minimum standards for benefit plans and partner with regional and country C&B leads to anticipate downstream consequences and tailor influencing strategies to achieve positive outcomes
Oversee the design, delivery, and execution of global benefits programs including medical, insurance, retirement, leave, wellness, and other perquisites
Ensure consistency in employee experience and program governance across all locations while allowing for local customization
Foster a strong relationship with global broker to ensure global approach is executed accordingly via local brokers and vendors and that review of benefit programs and partners is completely consistently
Lead vendor evaluation, selection, and relationship management globally
Ensure cost efficiency, service quality, and contract performance across benefits providers
Maintain global benefits policies, ensure legal and regulatory compliance across jurisdictions, and mitigate risks through robust governance frameworks

Associate Director Digital Workplace and IT Operations

The Associate Director of Digital Workplace and IT Operations is responsible for...

Location

United States

Salary:

Not provided

Avanos

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
10-15 years of progressive IT experience
At least 5 years in a leadership capacity managing global IT operations and digital workplace environments
Proven success leading enterprise-scale ITSM and Service Desk transformations
Minimum 2+ years of experience managing ServiceNow or equivalent ITSM platforms
Demonstrated success in implementing and managing enterprise MDM, SCCM, AVD, and O365 environments
Extensive background in managing and securing IT environments within public cloud platforms (Azure preferred)
Strong record of delivering technology-driven improvements in user satisfaction, cost efficiency, and service performance
Ability to resolve complex technical and business challenges
Excellent communication, leadership, and negotiation skills

Job Responsibility

Oversee the ITSM framework and ensure alignment with ITIL best practices
Lead global IT Service Desk operations
Lead site IT operations to ensure consistent end-user experience across offices and manufacturing locations
Manage and optimize the Microsoft 365 platform
Oversee Azure Virtual Desktop and Cloud PC operations
Manage the enterprise MDM platform
Oversee configuration management, software distribution, and patch deployment across all endpoints using SCCM
Oversee management of global printing environments
Ensure reliable AV/VC systems for conference rooms and hybrid collaboration environments

What we offer

Comprehensive and competitive range of benefits
Health care benefits
Retirement plans
Work/life benefits
Generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting
Benefits on day 1
Free onsite gym
Onsite cafeteria
Uncapped sales commissions

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Global Vendor & Service Performance Lead

Social Value Portal Ltd

Location:
United Kingdom , City of London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 11, 2026

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