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The Global Travel Sourcing and Operations Manager will oversee the end-to-end travel management for Teradata, a program spanning thousands of travelers across multiple continents with significant annual spend. This role requires extensive knowledge and understanding of global travel management, with a focus on operational excellence, stakeholder engagement, and strategic sourcing.
Job Responsibility
Manage KPIs and processes to monitor the success of the travel program
Generate relevant reports to inform decisions with stakeholders
Drive travel operations and stakeholder groups
Act as the subject matter expert for the travel category
Influence policy thinking
Support Director with design, implementation, and management of global travel strategy
Support Director with development and enforcement of travel policies
Drive the shift from traditional support model to technology-driven model using Navan
Partner with finance, HR, legal, security, and department heads
Provide quarterly updates to key stakeholders
Manage global TMC relationships
Negotiate preferred rates and monitor supplier performance
Support and maintain working relationships with vendors
Leverage supplier expertise
Structure and negotiate supplier agreements
Conduct and evaluate RFPs
Manage supplier performance
Brief key stakeholders
Act as liaison
Answer general travel questions
Ensure training materials are current
Update travel information on intranet
Address issues and escalations
Manage VIP travelers list
Collaborate on integrations
Monitor platform usage
Proactively address traveler pain points
Assist during crisis events
Optimize traveler journey
Develop and lead Travel Super User Group
Conduct annual travel survey
Analyze travel data
Utilize real-time analytics
Work with Director to create dashboards
Ensure business units have access to spend data
Research and report on travel work streams
Coordinate communications
Facilitate communication between vendors and partners
Deliver business unit specifics around compliance
Analyze card reporting
Support HR off-boarding
Review travel policy compliance
Provide change management strategies
Maintain procedures for policy awareness
Manage savings initiatives
Collaborate with HR, finance, tax, compliance
Oversee traveler safety and incident response
Requirements
Bachelor's degree in Business Administration, Travel Management, or a related field
Minimum of 8 years of experience in travel management, sourcing, and operations
Strong knowledge of travel industry dynamics, regulatory frameworks, and supplier management
Excellent analytical, negotiation, and communication skills
Ability to work effectively with cross-functional teams and stakeholders at all levels
Proficiency in travel management platforms and booking tools (e.g., Navan, Concur, Egencia, or equivalent)
Experience with corporate expense management platforms (e.g., Concur Expense, Workday Expenses, Coupa, or equivalent)
Demonstrated ability to manage global programs across multiple time zones and regions
Nice to have
Experience with the Navan travel management platform
Experience with remote-first or distributed workforces
Familiarity with sustainability and carbon reporting in business travel
Knowledge of emerging travel technology solutions, including NDC content and integrated HRIS
CTE (Certified Travel Executive) or GTP (Global Travel Professional) certification