Global Technical Support Engineer

As a Support Engineer at Firebolt, your primary mission is to address and resolve customer requests and issues swiftly and effectively. Your interactions will be diverse, ranging from email and Slack communications to occasional video calls, providing a personal touch where needed. Your technical acumen will be crucial in identifying, documenting, and reporting bugs, as well as creating and sharing best practices to empower our customers. You’ll be a pivotal player in our Knowledge Community, contributing to a growing repository of resources that help both customers and team members alike. Our team operates 24/7 to support customers across multiple time zones, which means this role follows a structured shift pattern, including night shifts. Shifts are expected to rotate either monthly or quarterly.