Global Technical Support Director Job at Bentley Systems

Director, Global Technical Service

The Director, Global Service is responsible for establishing and leading the glo...

Location

Canada , Mississauga

Salary:

153000.00 - 175000.00 CAD / Year

Profound Medical

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, business, or a related discipline required
7+ years of experience in field service or technical service operations within medical device, medical imaging, or complex capital equipment industries
Demonstrated experience managing field service teams and third-party service providers
Strong understanding of electronics, mechatronic systems, and related software/firmware environments
Proven ability to develop service processes, manage operational metrics, and drive service performance improvements
Strong leadership and stakeholder management skills
Strong troubleshooting and problem-solving capabilities
Ability to manage multiple priorities in a fast-paced environment
Results-oriented with a strong focus on customer satisfaction and operational excellence
Ability to travel up to 50%

Job Responsibility

Establish and develop the global technical service infrastructure supporting installation, troubleshooting, and lifecycle service of complex medical systems
Define and implement global service strategies
Develop scalable service processes
Develop standardized service procedures, documentation, and troubleshooting protocols
Provide technical leadership and support to the Field Service Engineering team and third-party service providers
Oversee deployment and scheduling of field service engineers
Lead service planning and scheduling activities
Ensure service teams have the tools, training, and documentation required
Identify and address service reliability issues
Monitor and analyze service performance metrics and operational KPIs

What we offer

group RRSP
medical benefits paid by the employer

Fulltime

Director of Technical Support Engineering

As a Director of Technical Support Engineering, you will lead an organization wi...

Location

China , Shanghai

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 8+ years of operational excellence, delivery management, account management, sales, or vendor management experience
OR 10+ years of operational excellence, delivery management, account management, sales, or vendor management experience
OR equivalent experience
5+ years’ experience of managing people
Mandarin Language: fluent in reading, writing and speaking
English Language: confident in reading, writing and speaking

Job Responsibility

People Management: You lead teams of product experts that solve complex customer technical issues by practicing leadership principles, enabling a culture that drives accountability, and attracting/ retaining great people
Response and Resolution: You act as an escalation point for customer issues that are politically charged and with technical or financial complexity. You enable teams to effectively manage the customer relationship by removing roadblocks and helping prioritize technical issues at a global level
Readiness: You proactively analyze group readiness strategy and lead collaboration with global readiness, engineering and product teams to ensure your organization has the technical skills required to provide a great customer experience
Product/Process Improvement: You drive the partnership with internal groups to ensure aggregated customer feedback is considered to influence and drive product quality improvements
Business Integration: You establish the engagement strategy to promote effective collaboration with other teams and organizations to enable a great customer experience

Fulltime

Director, Technical Services, Public Sector, Cortex & Cloud

As the Director of Technical Services for the US Public Sector, you will lead th...

Location

United States , Arlington

Salary:

230000.00 - 268250.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of leadership experience within Technical Services, Professional Services, or Customer Success organizations in high-growth SaaS, cloud, or cybersecurity environments
5+ years leading large-scale technical organizations with both direct and matrixed reporting structures
Deep experience supporting cybersecurity programs across US Federal Government, DoD/DoW, Intel communities, State & Local Government, and Education customers
Proven track record serving as a senior technical advisor within complex cybersecurity or mission-critical operational environments
Deep familiarity with Cloud, Endpoint, SOAR, SIEM, SOC, and enterprise cybersecurity operations
experience with industry-leading security platforms is required
Strong understanding of operational security requirements, enterprise governance frameworks, and large-scale architecture environments
Demonstrated ability to influence executive stakeholders across Product Management, Engineering, Sales, Customer Experience, and customer leadership organizations
Strong leadership presence with the ability to navigate ambiguity, operational complexity, and organizational change
Bachelor's degree in Information Technology, Cybersecurity, Engineering, or a related field, or equivalent military experience

Job Responsibility

Lead Technical Services delivery across the US Public Sector, ensuring consistent, high-quality execution for both civilian and sensitive government engagements
Align with Sales, Product, and Partner teams to drive customer outcomes and maintain a 100% client retention rate within the public sector portfolio
Collaborate with Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations within Public Sector
Serve as the authority for Technical Services in the Public Sector on governing delivery frameworks adopted across Professional Services and Customer Success
Build, develop, and mentor a high-performing technical organization of 100+ FTEs and contractors
Foster a culture grounded in accountability, continuous learning, and operational excellence
Coach teams through complex customer situations, transitioning ad-hoc processes into standardized, data-driven delivery models
Maintain strong utilization, backlog health, and delivery predictability across the Public Sector sub-theater
Optimize resource mix to maximize agility and cost efficiency while meeting global margin targets
Reduce Time to Value and Time to Deploy by architecting scalable delivery platforms for Health Checks and Value Realization Programs (VRPs)

What we offer

Restricted stock units
Bonus

Fulltime

Director, Global Operations Control

In this role, you will enable operations at scale, protect operational network i...

Location

United States , Tempe

Salary:

285000.00 - 352000.00 USD / Year

Waymo

Expiration Date

Until further notice

Requirements

8+ years in senior operational leadership
Experience directing real-time network operations and safety-critical decisions in high-pressure, 24/7 environments
Experience leading cross-functional event response with clear structure, decision discipline, and communication
Ability to synthesize live signals to maintain situational awareness across all global markets
Ability to align network priorities with regional market realities and technical engineering constraints
Experience in managing executive escalations to provide immediate actionable guidance
Ability to manage network resilience by identifying emerging risks and applying data-driven insights

Job Responsibility

Command Network Oversight: Serve as the on-shift operational authority for Waymo’s network, maintaining end-to-end situational awareness across all live markets
Direct System Disruptions: Exercise operational control during incidents, disruptions, and safety-critical events, making timely decisions to stabilize and recover service
Synchronize Regional Strategy: Partner closely with Regional Market Leads, ensuring alignment between network-level priorities and market-level realities, representing local impacts, risks, and constraints in network-level decision-making to ensure balanced outcomes
Bridge Technical Workstreams: Serve as the central operational interface during incidents and periods of elevated risk
Optimize Global-Local Balance: Apply a network-first mindset while balancing local conditions and regulatory considerations to maintain compliance and performance
Lead Crisis Communications: Communicate with clarity, authority, and a calm demeanor during high-pressure situations to maintain organizational confidence
Enforce Operational Governance: Ensure consistent application of operational standards, escalation protocols, and decision frameworks across the fleet
Drive Resilience and Evolution: Support post-event analysis and contribute to the continuous improvement of network operations and systemic recovery

What we offer

Discretionary annual bonus program
Equity incentive plan
Company benefits program
Health and wellness: medical, dental, vision insurance, mental wellness support, gym membership, and special wellness programs
Financial wellness: competitive compensation, bonus opportunities, equity, employees provident fund, and other perks and employee discounts
Flexibility and time off: ability to work from another location for four weeks per year
Paid time off, bereavement, sick, and parental leave

Partner Director, Global BCG Alliance

We are hiring a Global Partner Director, BCG Alliance to lead and scale OpenAI's...

Location

United States , New York City

Salary:

378000.00 - 420000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

Associate Partner / Principal or Partner-level experience at an MBB firm preferred, or equivalent senior leadership experience in a top-tier strategy and transformation organization
A strong combination of technology fluency and commercial leadership, ideally across business development, industry advisory, or alliances/partnership roles at top-tier tech company
Proven ownership of global, multi-year strategic partnerships with executive accountability and measurable outcomes
Demonstrated success shaping and closing high-stakes, board-level enterprise transformation opportunities
Ability to design and scale joint operating models between senior, partner-led organizations
Strong executive presence with comfort operating under ambiguity, complexity, and accountability
Ability to influence cross-functionally across product, research, sales, legal, communications, and partner organizations
Industry expertise in at least one of the following verticals: Financial Services
Pharma & Life Sciences
Healthcare

Job Responsibility

Own the global BCG relationship, including pipeline growth, enterprise impact, and long-term expansion across priority industries
Define and run OpenAI's operating model for the BCG partnership, spanning governance, joint planning, and execution cadence across regions
Serve as OpenAI's senior executive counterpart to BCG's global leadership, including BCG X and relevant practice leaders
Set joint priorities, resolve escalations, and ensure coordinated execution across global and regional teams
Shape and lead co-selling of complex, CxO-level enterprise AI transformation opportunities
Engage directly with enterprise executives (CEO, CDO, CIO, CTO, Board) alongside BCG partners to frame AI strategy, operating models, and value realization
Coordinate internal OpenAI stakeholders (product, research, GTM, legal, communications) to support BCG-led strategic engagements and lighthouse opportunities
Establish and enforce clear IP, quality, and conflict-of-interest guardrails across joint engagements and any co-developed assets
Define vertical strategy and lighthouse account selection in partnership with BCG across priority industries
Build and lead OpenAI's dedicated BCG alliance pod over time, spanning partner management, technical leadership, enablement, and operations

What we offer

Offers Equity

Fulltime

Technical Director

At AKQA (part of WPP) we believe in the imaginative application of art and scien...

Location

Japan , Tokyo

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Strong interest and ongoing learning in AI, LLMs, generative AI, MarTech, and emerging technologies
Experience designing architecture for large-scale digital products
Experience working within a global or distributed organization
Public technical contributions such as conference speaking, publishing, or OSS involvement
knowledge of modern web architecture, APIs, cloud platforms (GCP, AWS, Azure / Vercel, Netlify), and software engineering best practices

Job Responsibility

Lead the technical setup and onboarding for web and digital product development projects
Own architecture reviews, code reviews, and technical risk assessments
Establish quality, performance, and security standards to ensure high-quality delivery
Lead high-complexity projects independently within client engagements
Drive technical decision-making and propose optimal implementation approaches
Be hands-on in delivering technology engagements and solutions as required, while building the Tokyo technology practice
Lead RFP/RFI analysis, technical approach design, and proposal development
Own technical presentations, client communication, and estimation
Contribute to business growth by designing competitive, technology-driven solutions
Lead and coordinate bringing in regional technology colleagues and partners in order to create compelling RFP responses highlighting the best of AKQA’s capabilities

Fulltime

Director, Global Industry & ABM Programs

The Director, Account Based Marketing (ABM) is a leadership role, responsible fo...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Significant ability to influence others to drive for results
Excellent sense of teamwork and collaboration
Effective communication skills (written/verbal) to achieve specific objectives
Excellent ability to gain others' support for ideas, proposals, projects and solutions
Excellent ability to be flexible and independently meet deadlines
Significant knowledge of web 2.0, search, wikis and interactive elements and appropriate use
Significant ability to develop, maintain and strengthen partnerships/relationships and establish credibility with others inside and outside the organization
Significant understanding of multi-channel engagement data, behavioral data and predictive data
Significant program management skills
Full range of technical marketing skills including insight development, messaging development, campaign planning and activation and marketing performance management

Job Responsibility

Defines the ABM strategy and approach
Translates the needs of the customer to personalized ABM programs
Delivers against KPIs
Identifies, plans and implements the ABM program approach
Manages, defines and supports the best ABM approach and tactics for global campaigns
Works across multiple areas with local/regional sales and marketing teams
Drives and demonstrates ABM adoption and performance
Acts on insight to ensure continued evolution
Manages and communicates with key stakeholders
Manages, and provides coaching and mentoring to team members

Fulltime

Director, Global Tax

We are looking for an experienced tax leader to build and guide a global tax fun...

Location

United States , Shawnee Mission

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of progressive tax experience, including substantial exposure to international corporate tax matters
Strong background in global corporate income tax, indirect tax, and transfer pricing within complex business environments
Knowledge of legal entity formation, nexus standards, and permanent establishment considerations across multiple jurisdictions
Experience supporting cross-border acquisitions and integrating tax considerations after a transaction closes
Ability to operate effectively in a highly controlled environment with strong expectations around governance and risk management
Proven communication and influencing skills, with the ability to explain complex tax topics to senior leaders and non-tax stakeholders
Experience in both public accounting and in-house corporate settings is preferred
JD, LL.M. in Taxation, or a comparable credential is preferred

Job Responsibility

Lead the company’s worldwide tax governance model by overseeing compliance for corporate income tax, withholding tax, and indirect tax obligations across multiple jurisdictions
Create and maintain robust controls, review procedures, and filing timelines that support accurate, timely, and well-documented tax submissions globally
Assess tax implications tied to international growth, legal entity expansion, intercompany arrangements, and restructuring activities, and recommend risk-conscious solutions
Provide strategic direction to the indirect tax function, including oversight of the U.S. sales tax team, while supporting escalation management, audit readiness, and process scalability
Develop and manage a global transfer pricing approach that reflects business operations and regulatory expectations, including documentation, benchmarking, and local filing coordination
Partner with finance, operations, and legal teams to implement transfer pricing policies through intercompany billing structures, service arrangements, and supporting agreements
Advise on international mergers and acquisitions by contributing tax structuring insight, identifying exposures, and guiding post-acquisition integration efforts
Oversee relationships with external tax advisors and coordinate responses to tax audits, inquiries, and examinations in various countries
Serve as the principal internal advisor on international tax matters and translate technical developments into business-focused guidance for senior leadership

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

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Global Technical Support Director

Job Description

Job Responsibility

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