Global Technical Support Director Job at Bentley Systems

Global Production Director

The Global Production Director is tasked with overseeing and advancing the plann...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

8–10 years in live entertainment production with a focus on creative involvement
Strong leadership, creative evaluation, and project management skills
proven ability to manage multiple projects concurrently
Bachelor’s degree in Production, Fine Arts, Business, or a related field (or equivalent experience)
Familiarity with global live entertainment markets, regional nuances, and emerging industry trends
Availability to travel internationally as required

Job Responsibility

Develop comprehensive plans for permanent attraction projects by coordinating cross-functional teams to align on goals, budgets, and timelines
Conduct feasibility studies for potential expansion opportunities, assessing resource needs, estimated costs, and operational impacts
Drive the creation of a phased expansion roadmap, aligning with corporate growth strategies
Lead and manage production teams to deliver all projects within the agreed scope, ensuring adherence to schedules and budgets
Establish and implement standardized production processes to maintain consistency and quality across various project types and across geographies
Act as a key decision-maker for high-stakes issues related to technical requirements, resource allocation, and vendor selection
Assess current work methods / production workflows / local processes and challenge proposed approaches and provide creative alternatives, suggestions to improve ongoing projects
Build, train, and manage production teams specializing in permanent attractions
Support the professional growth of team members through ongoing training, mentoring, and performance feedback
Ensure local producers have the necessary tools, resources, and guidance

What we offer

40% discount on all Fever events and experiences
Work in the centre of the city with opportunities to travel
Responsibility from day one and professional and personal growth and the opportunity to have a real impact in a high-growth global category leader
Health and dental Insurance
Wellhub membership
Flexible remuneration plan
Great work environment with a young, international team of talented people to work with

Fulltime

Director of Customer Support

Coach, captain, and strategist — we need a leader for our Customer Support team,...

Location

Sweden , Stockholm

Salary:

Not provided

Quinyx

Expiration Date

Until further notice

Requirements

Extensive experience in customer support, including several years in leadership roles, with a proven track record of leading successful teams and operations
A playbook for building an efficient support function for a technical and complex SaaS solution (experience outside of SaaS or tech won’t be considered)
Strong command of modern support tools, automation, knowledge bases, and analytics platforms
Exceptional people leadership and coaching skills, with success in developing high-performing, engaged teams
An analytical mindset and ability to use data and metrics to drive strategy, optimise performance, and improve customer outcomes
Excellent communication and stakeholder management skills, with experience collaborating across Product, Engineering, and Customer Success
A clear bias for action and a strong ability to go from plan to action
Skilled in growing and managing global teams, ensuring consistent quality and strong engagement

Job Responsibility

Define and execute the global support strategy aligned with company growth and customer success goals
Evolve the support organisation into a proactive, customer-centric, data-driven team
Anticipate future customer needs and ensure the support function is evolving to meet the demands of a dynamic SaaS environment
Align support strategy with broader company initiatives across product adoption, customer retention, and expansion
Lead, inspire, and grow a high-performing, geographically distributed support team
Design and implement training, development, and career path programs to attract and retain top talent
Build a culture of accountability, continuous improvement, and collaboration
Foster diversity, equity, and inclusion in hiring, coaching, and team-building practices
Implement scalable processes and workflows to support a growing and diverse customer base
Develop and track KPIs and SLAs to measure support effectiveness, customer satisfaction, and operational efficiency

What we offer

Flexible work hours and a hybrid setup with at least 2 days from the office
Enhanced vacation allowance
Gym membership contribution
Health insurance
Pension plan
On-market pay

Fulltime

Director, Global Revenue Accounting

The Director of Global Revenue Accounting will lead the end-to-end revenue lifec...

Location

Poland , Warsaw

Salary:

Not provided

Foundry

Expiration Date

Until further notice

Requirements

Bachelor’s degree in accounting or finance
CPA or country equivalent preferred
10 + years of progressive experience in revenue accounting or revenue operations, ideally within a digital media, data, or subscription-based business model
Strong background in applying ASC 606, analyzing contracts, and identifying key revenue implications
Experience leading teams and managing revenue close in a global or multi-entity environment
Proven ability to partner cross-functionally and communicate complex revenue topics to non-finance stakeholders

Job Responsibility

Lead the monthly global revenue close process, ensuring timely and accurate reporting
Review contracts and deal structures to ensure compliance with ASC 606 and company policies
Oversee billing, invoicing, and collections to improve cash flow and reduce DSO
Maintain strong internal controls and ensure compliance across all quote-to-cash processes
Understand the transactional flow of revenue through various systems to monitor and ensure accurate financial results
Collaborate with Sales Ops, Customer Success, Legal and FP&A to enable timely, compliant, and scalable contracting and revenue processes
Lead process transformation initiatives to automate and streamline billing and collection workflows
Lead and develop a high-performing global revenue team with a culture of accountability and continuous improvement
Partner with cross-functional teams to evaluate and resolve technical revenue recognition considerations related to new deal models, pricing and bundling structures, and strategic partnerships
Support internal and external audits, prepare technical memos, and advise on emerging revenue guidance

What we offer

Flexible work hours and home office (1-2 days in the office per week)
Internally and externally provided training
Private medical care
Multisport card- partial reimbursement
English language classes
Office in the city’s central area

Fulltime

Director, Global Revenue Accounting

The Director of Global Revenue Accounting will lead the end-to-end revenue lifec...

Location

United States , Boston

Salary:

180000.00 - 210000.00 USD / Year

Foundry

Expiration Date

Until further notice

Requirements

Bachelor’s degree in accounting or finance
CPA preferred
10 + years of progressive experience in revenue accounting or revenue operations, ideally within a digital media, data, or subscription-based business model
Strong background in applying ASC 606, analyzing contracts, and identifying key revenue implications
Experience leading teams and managing revenue close in a global or multi-entity environment
Proven ability to partner cross-functionally and communicate complex revenue topics to non-finance stakeholders

Job Responsibility

Lead the monthly global revenue close process, ensuring timely and accurate reporting
Review contracts and deal structures to ensure compliance with ASC 606 and company policies
Oversee billing, invoicing, and collections to improve cash flow and reduce DSO
Maintain strong internal controls and ensure compliance across all quote-to-cash processes
Understand the transactional flow of revenue through various systems to monitor and ensure accurate financial results
Collaborate with Sales Ops, Customer Success, Legal and FP&A to enable timely, compliant, and scalable contracting and revenue processes
Lead process transformation initiatives to automate and streamline billing and collection workflows
Lead and develop a high-performing global revenue team with a culture of accountability and continuous improvement
Partner with cross-functional teams to evaluate and resolve technical revenue recognition considerations related to new deal models, pricing and bundling structures, and strategic partnerships
Support internal and external audits, prepare technical memos, and advise on emerging revenue guidance

Fulltime

Director, Global IT

Provides vision and leadership for developing and implementing information techn...

Location

United States , Warminster

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

B.S. or equivalent work experience, or combination of education and experience required
10-15+ years information technology experience required
Public company experience a plus
5-7+ years previous management experience required
Experience with ERP systems implementations such as JD Edwards or SAP
Excellent oral communication, listening, interpersonal, and written communication skills
Willingness to share knowledge with team members, superiors, and users
Ability to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand
Excellent customer service skills, including the ability and willingness to communicate effectively and appropriately in an empathetic and understanding manner

Job Responsibility

Develop Information Technology strategy in support of the company's mission and core objectives by researching and evaluating new technologies
Lead the implementation from legacy systems to new ERP system
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems to include servers, PCs, operating systems, telephones, software applications and peripherals
Effectively manage IT controls to be in compliance with SOX requirements
Provide expertise and support during system upgrades, installations, conversions, and system hardware maintenance
Oversee system development and enhancement and the integration of new systems with existing systems
Information systems planning, budgeting, purchasing, and implementation
Coordinate and manage all work with IT support vendors, negotiating service level agreements to ensure the agreed targets and standards are met
Develop and implement policies, best practices, standard operating procedures, security, and disaster recovery relating to information and telecommunications systems for company's end users
Supporting all departments in maintaining policies and procedures in electronic formats and assisting with other electronic document needs

What we offer

Robust health and welfare benefits package that includes Life, Health, Dental, Vision
401(K) including company match
Paid Time Off annually + Paid Holidays
Career Advancement Opportunities
Tuition Assistance

Fulltime

Tech and Global Payments Director

The Applications Development Senior Group Manager is a senior management level p...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant experience working on payments landscape handled technical delivery and support
Hands-on development experience in Core Java, Springboot, and middleware technologies
8-10+ years of managerial experience, with demonstrated leadership, management, and development skills
Minimum 12 years of experience in leading globally distributed and large teams successfully
Experience with financial products
Working knowledge of the industry and competitors' products and services
Advanced knowledge of strategic direction of the function within relevant part of the business
Strong expertise in driving complex program strategy and Implementation
Experience in application run the bank needs and production support management
Proven track record for innovation, payment strategy and overall technology governance

Job Responsibility

Provide technical leadership of multiple enterprise scale complex software solutions, with focus on recovery, stability, reliability, scalability and performance
Cultivate and lead a high-performance engineering culture across diverse teams
Manage/develop multiple teams of professionals to accomplish established goals
Prepare and present regular team/project reviews to senior management and business leaders
Drive the design and development of system architecture
Ensure staff follows Citi documented policy and procedures
Monitor and manage approach/end results, budgeting, planning, policy formation
Ensure change is managed with appropriate controls, documentation, and approvals
Manage and maintain all disaster recovery plans
Lead and deliver local staff forums

Fulltime

Senior Director, International Customer Experience

The Senior Director, International Customer Experience provides strategic leader...

Location

New Zealand , Wellington

Salary:

Not provided

Follett Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field
advanced degree preferred
10+ years in customer experience, customer success, technical support, professional services or related post-sales functions
7+ years in a senior leadership role managing global or multi-regional teams, including customer experience, customer success, technical support, or related post-sales functions within a global software or technology company
Demonstrated ability to lead cross-functional, geographically distributed teams in a fast-paced, customer-focused environment
Strong operational management skills with experience optimising workflows, resources, and processes to drive efficiency and quality
Track record of improving customer satisfaction, retention, and engagement through strategic initiatives
Experience partnering with Product, Sales, Marketing, and Development teams to address customer needs and influence product direction
Expertise in developing and delivering scalable training, communication, and support programs
Strong problem-solving and decision-making skills, with the ability to manage complex or high-impact customer issues

Job Responsibility

Provide strategic leadership for all post-sales customer experience functions globally, including Technical Support, Customer Success and Professional Services
Work with CX leaders to improve business processes that improve our ability to support our customers effectively and achieve productive use of all Follett products and services
Work with the respective leaders to help improve operational efficiencies and the customer experience by identifying needs, addressing challenges, and optimising workflows
Foster collaboration and knowledge sharing among global support, success, and professional services teams, promoting a unified “global team” culture
Partner with Marketing and Sales to align on customer communications, promote new features, and identify opportunities for customer engagement
Maintain up-to-date expertise in company products and services, enabling the team to deliver accurate and informed services and support
Foster change management and new process implementation to enhance efficiency and the customer journey
Monitor customer satisfaction metrics, case ticket trends, utilization trends, implementation time to value metrics, project volume, and overall performance data to identify opportunities for improvement and report results to executive leadership
Oversee a global support team responsible for responding to customer inquiries via phone, email and online via a customer portal
Partner with product management and development to ensure customer-reported issues are documented, escalated, and addressed promptly, while contributing insights for product improvements

What we offer

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match, vesting every pay period
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

Fulltime

Director, Global Technical Service

The Director, Global Service is responsible for establishing and leading the glo...

Location

Canada , Mississauga

Salary:

153000.00 - 175000.00 CAD / Year

Profound Medical

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, business, or a related discipline required
7+ years of experience in field service or technical service operations within medical device, medical imaging, or complex capital equipment industries
Demonstrated experience managing field service teams and third-party service providers
Strong understanding of electronics, mechatronic systems, and related software/firmware environments
Proven ability to develop service processes, manage operational metrics, and drive service performance improvements
Strong leadership and stakeholder management skills
Strong troubleshooting and problem-solving capabilities
Ability to manage multiple priorities in a fast-paced environment
Results-oriented with a strong focus on customer satisfaction and operational excellence
Ability to travel up to 50%

Job Responsibility

Establish and develop the global technical service infrastructure supporting installation, troubleshooting, and lifecycle service of complex medical systems
Define and implement global service strategies
Develop scalable service processes
Develop standardized service procedures, documentation, and troubleshooting protocols
Provide technical leadership and support to the Field Service Engineering team and third-party service providers
Oversee deployment and scheduling of field service engineers
Lead service planning and scheduling activities
Ensure service teams have the tools, training, and documentation required
Identify and address service reliability issues
Monitor and analyze service performance metrics and operational KPIs

What we offer

group RRSP
medical benefits paid by the employer

Fulltime

Global Technical Support Director

Bentley Systems

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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Global Technical Support Director

Bentley Systems

Location:United States

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 09, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Job Posted:
January 09, 2026