Global Technical Program Management Officer, Citi

Citi

Location:
United Kingdom, London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Client Program Management Office is an organisation of project management professionals who partner with our clients to onboard them onto the Services Global Network. Projects that involve the Client PMO are normally non-standard, complex treasury and trade solutions that require extensive project/change management skills. We partner with Sales, Product, Operations, Technology and Service to facilitate these projects which are large, multi-product and or multi-region treasury transformation programs.

Job Responsibility:

Being the Single Point of Contact of coordination and successful delivery of client’s global technical projects
Overseeing the execution and completion of the various technical work streams of the project across the globe
Overall end to end responsibility for the successful initiation, planning, design, implementation, monitoring, and completion of technical integration solutions
Designs the optimal approach for integrating client business platforms with the Services business and drives the execution of the resulting solution
Establishing appropriate governance model for these highly complex technical projects involving multiple teams on both Citi and Client side
Identifying and forming strong working relationships with key internal and external stakeholders
Obtaining agreement and signoffs on all objectives and milestones with the stakeholders
Proactively assessing and managing (a) appropriateness of solutions and (b) risks across all regions / products / work streams
Ensuring timely escalation and mitigation of the risks to avoid impact to the project delivery
Diligently creating and managing relevant project governance document repository ranging from, Project Plans, Risk Register, Issue Log, Status Trackers, and various other PM artefacts to provide clear communication, transparency, and updates to the extended project team
Reporting including status reports/trackers, executive summaries, and steering committee decks
Be able to effectively deliver the key message around the project updates/risks to business and senior leaders
Orchestrating the execution of the technical project plan across multiple leads, implementers, vendors, and consultants in different groups such as Operations, Technology, Legal, Product, Sales, and many others in multiple geographical locations
Creating metrics and monitoring/reporting Project Status on a regular basis
Abstracting the key details and business relevance to make the updates meaningful for a wide range of audience including senior executives
Managing scope through change control process
Being flexible while setting clear expectations after careful analysis of the scope change
Ensuring effective transition from implementation/onboarding to production and supports as escalation for channel related issues
Participation in client presentations and demos and engages in RFPs and solutioning of new technical initiatives
Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements

Requirements:

Prior independent experience of leading large technical projects with executive visibility and industry experience with large MNCs
Technology or application/ systems experience
Results orientation – evidence of proactively driving projects to conclusion
Flexibility – ability to manage a varying workload (i.e., volume, complexity, and composition). Ability to manage complex integration solutions, working alongside Technical and Technology teams
Good work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution is delivered as specified. Attention to detail and experience of working in a controlled environment
Proven track record of consistently strong performance and excellent project delivery
Client relationship management skills and strong customer focus and past achievements applying a customer mindset to shape solutions and meet financial goals
Strong leadership skills: ability to promote team building and develop strong partnerships with other teams with the ability to manage multiple projects and initiatives simultaneously
Ability to effectively manage and navigate through multi-faceted disciplines throughout the organisation
Strong Influential skills to manage virtual teams
Excellent verbal, written and presentation skills
Negotiation and decision making/problem solving skills
Proficient in Microsoft Project, VISIO, SharePoint, and other workplace productivity tools
Proficient in Microsoft Office products
Bachelor’s degree preferred
PMP certification (or equivalent) required. However, if no certification this must be attained within the first six months of commencing the role

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
May 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Global Technical Program Management Officer