CrawlJobs Logo
Awin Global Logo Awin Global · IT - Software Development

Global Technical Integration Support Executive

United Kingdom, London · Job Posted May 31, 2026
Apply Position
Job Link Share

Job Description

Working as an Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process. This is a fast-paced role where you will be liaising with both the client’s marketing and technical sides to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications. Excellent communication skills and a keen eye for details are essential to become a successful candidate. This is a 1 year FTC maternity cover role. This is a hybrid position, working from our local office on a weekly basis.

Job Responsibility

  • Assisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support, which includes
  • Acting as the 'middle-man' to give technical guidance clearly and concisely
  • Isolate errors quickly within client setups and provide feedback on possible solutions
  • Negotiate and objection handle below standard setups that do not align with team targets
  • Contributing to the monthly Integration Team targets, which are incentivised on over-performance
  • Review fellow team members' work for the purpose of technical sign-off
  • Report technical issues/bugs with the platform and escalating as appropriate
  • Administration of a knowledge base used internally and externally
  • Provide high level training to internal colleagues
  • Testing of new developments and features

Requirements

  • Strong analytical skills while also 'seeing the bigger picture'
  • Strong communication skills, ideally with customer service experience where you understand the importance of relationship building
  • Ability to understand web languages such as basic HTML, SQL, JavaScript and ideally PHP
  • Familiar with E-commerce platforms and their use
  • Strives to continually improve productivity and quality of work produced
  • Self-motivated and a self-starter
  • Understands the importance of processes and procedures and the application of these
  • Ability to work in a fast-paced and dynamic environment
  • Ability to work harmoniously and effectively as part of a work team
  • IT-related degree or relevant work experience

What we offer

  • Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves
  • Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
  • Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development
Awin Global - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Global Technical Integration Support Executive

8 matching positions

Integration Manager

We are looking for a highly capable and driven Integration Manager to lead our e...
Location
Location
United States , South Jordan
Salary
Salary:
Not provided
cricut.com Logo
Cricut
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
  • 20+ years of experience in enterprise integration with hands-on technical and leadership responsibilities
  • Proven expertise with EDI integration platforms, particularly OpenText Delta Liaison, including configuration, partner setup, and troubleshooting
  • Deep understanding of EDI standards and protocols such as X12, EDIFACT, AS2, SFTP, and related communication frameworks
  • Strong experience with iPaaS tools like SnapLogic or equivalent, managing and supporting internal system integrations
  • Knowledge of SAP S/4HANA integration patterns, including IDoc, API, or flat-file-based interfaces
  • Ability to manage high-volume, business-critical operations across extended support hours and global teams
  • Excellent verbal and written communication skills
  • proven ability to work across technical and non-technical audiences
Job Responsibility
Job Responsibility
  • Lead the integration strategy and execution across both external (EDI/B2B) and internal (application-to-application) domains
  • Serve as the subject matter expert in EDI protocols, data formats, and integration design, ensuring reliable and secure data exchange
  • Oversee and optimize integration architecture, ensuring it meets performance, reliability, and scalability expectations for a global operation
  • Manage daily integration operations for both SnapLogic and EDI platforms, ensuring continuous support for global processes across multiple time zones
  • Ensure timely onboarding and integration of customers, suppliers, plants, and logistics partners, balancing standardization with flexibility for unique business requirements
  • Implement and maintain monitoring tools, workflows, and alerts to proactively identify and resolve issues before they impact the business
  • Enforce integration best practices, documentation standards, and data integrity protocols
  • Provide technical leadership and direction to integration developers and support staff
  • Collaborate with cross-functional business and IT teams to understand integration needs, align priorities, and deliver robust solutions
  • Communicate effectively with external partners and service providers, ensuring alignment of technical and business expectations
What we offer
What we offer
  • Competitive Medical, Dental, and Vision coverage
  • 401(k) match
  • generous PTO
  • yearly lifestyle stipend to support wellness and passions
  • exclusive employee discounts
  • Fulltime
Read More
Arrow Right
New

Senior Technical Support Engineer

This is **not** a ticket-queue role. This is the job you take if you *like* bein...
Location
Location
Mexico , Mexico DF
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in senior technical support / escalation engineering / production support for enterprise software applications (SaaS, cloud-hosted, or hybrid strongly preferred).
  • Proven record owning P1/P0 escalations and guiding issues through resolution with Engineering/Operations partners.
  • Strong, practical expertise in: Azure cloud architecture concepts (identity, networking, compute, storage, monitoring)
  • Microsoft Windows (server and client), troubleshooting, performance, and diagnostics
  • Networking fundamentals and packet-level troubleshooting methods
  • API/integration troubleshooting and familiarity with modern auth patterns (OAuth/SSO concepts)
  • Demonstrated ability to interpret complex diagnostic data (e.g., packet captures, HAR files, deep logs) and drive clear hypotheses to closure.
  • Exceptional communication: able to explain deeply technical findings to both engineers and customer stakeholders
  • skilled at de-escalation under pressure.
  • Required: at least one current, role-relevant cloud certification (or evidence you can achieve within 90 days).
Job Responsibility
Job Responsibility
  • Technical Leadership in Escalations (Customer-Facing): Act as a senior technical lead during high severity (P1 / Sev1) customer escalations
  • Join and actively participate in live escalation bridges, providing: Technical diagnosis and direction
  • Clear explanation of system behavior and failure modes
  • Credible technical input to support customer and executive conversations
  • Partner closely with Escalation Managers, who own: Customer and executive messaging
  • Communication cadence
  • Stakeholder alignment
  • while you ensure the technical narrative is accurate, coherent, and defensible
  • Help stabilize emotionally charged situations by bringing clarity, structure, and technical confidence to live discussions
  • Deep Technical Diagnostics & Resolution (Prove root cause, no guessing, no vibes): Lead complex technical investigations across: Cloud hosted and hybrid application architectures
  • Fulltime
Read More
Arrow Right

Project Manager

Adyen’s Customer Support organization spans the globe, with over 250 Support Eng...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience managing cross-functional projects, preferably within fast-paced or scaling global organizations
  • Experience delivering operational improvement, process implementation, or service optimization initiatives
  • Exposure to projects involving system implementations, workflow automation, or support tooling ecosystems is highly preferred
  • Familiar with project management methodologies such as Agile, Waterfall, Lean, or hybrid delivery approaches
  • Relevant certifications such as PMP, PRINCE2, Scrum, or equivalent are considered an asset
  • Experience working with CRM or support platforms (e.g., Salesforce or similar systems) is advantageous
  • Strong organizational and execution skills, with the ability to manage multiple initiatives simultaneously
  • Comfortable working across time zones and global stakeholder groups
  • Strong communication and stakeholder management skills, with the ability to align cross-functional teams toward shared outcomes
  • Demonstrates resilience, adaptability, and strong ownership in dynamic and evolving environments
Job Responsibility
Job Responsibility
  • Lead Operational and Technical Support Initiatives
  • Plan, coordinate, and execute Support projects across APAC, ensuring alignment with global Support priorities and OKRs
  • Lead initiatives focused on process implementation, workflow optimization, and service delivery improvements across regional Support teams
  • Support projects involving Support tooling, automation, system integrations, and infrastructure-related improvements in collaboration with Engineering and Business enablement teams
  • Translate business and operational requirements into structured project scope, deliverables, and execution plans
  • Develop and maintain project timelines, milestones, and dependency tracking to ensure successful delivery across distributed teams
  • Drive Execution Excellence and Regional Alignment
  • Partner with regional Support leadership and global stakeholders to ensure initiatives address regional needs while maintaining global consistency
  • Identify project risks, dependencies, and resource constraints, proactively developing mitigation strategies and escalation pathways
  • Provide clear and consistent project updates to stakeholders, ensuring transparency and informed decision-making
Read More
Arrow Right

Technical Support Advisory

We are looking for an individual who is a service delivery focused subject matte...
Location
Location
India , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong cross-functional collaboration and stakeholder engagement in complex enterprise environments
  • Ability to analyze operational dependencies, risks, and readiness signals and provide informed recommendations
  • Experience working in large, matrixed organizations with multiple teams and leadership stakeholders
  • Demonstrated ability to influence outcomes without direct authority
  • Experience coordinating with external vendors or service partners in operational or IT environments
  • Strong organizational awareness and problem-framing skills in ambiguous or evolving situations
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will drive technical triages on upcoming products/complex technical subjects for overall improvement of team performance. Perform case reviews to derive actionable process or technical feedback
  • share at the regional or global level
  • Managing Collaborative Activities: Manage highly complex escalated problems, involving broad product knowledge or in-depth product specialty
  • Mentor engineers and other Technical Advisors to be more effective collaborators
  • Supportability Activities: Contribute to customer self-help and volume deflection initiatives. Analyze case trends to Influence, improve, and/or propose fixes to the development of products and features
  • Process Improvement: Refine processes as needed by collaborating with global teams and product groups. Act as liaison between engineering teams and support teams to ensure process is refined and works correctly
  • Serve as an early warning system and put plans in place to proactively mitigate issues
  • Champion modern support engineering practices and AI-native delivery models
  • Scale & Targeted Growth Enablement Leverage mature delivery capabilities to enable the EIP program, supporting teams through the Activate, Accelerate, and Elevate phases
  • Fulltime
Read More
Arrow Right

Technical Architect Lead

As Manager, Technical Architecture for APAC on Notion’s Professional Services te...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
notion.so Logo
Notion
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in customer-facing engineering, technical consulting, or professional services
  • 2+ years of experience managing technical teams
  • Proven ability to balance people leadership with direct customer delivery
  • Strong technical foundation in APIs, integrations, and system architecture
  • Proficiency in one or more programming languages (e.g., JavaScript, Node.js, Python, SQL, Java)
  • Experience leading enterprise-scale migrations, integrations, or platform transformations
  • Excellent communication skills across technical and executive audiences
  • Track record of leading complex projects in fast-paced, high-growth environments
  • You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results
Job Responsibility
Job Responsibility
  • Build, manage, and develop Technical Architects across ANZ and APAC/APACx
  • Set clear expectations for technical quality, delivery standards, and customer outcomes
  • Lead performance management, career development, and succession planning
  • Foster a collaborative, accountable, and high-performing regional culture
  • Lead and deliver complex enterprise implementations, migrations, and integrations
  • Independently own customer engagements when needed, from discovery through execution
  • Partner with team members on shared engagements, providing hands-on technical leadership
  • Design and review architectures, migration strategies, and integration approaches
  • Build custom tooling, automations, and integrations to support customer workflows
  • Serve as a senior technical leader on strategic or high-impact accounts
  • Fulltime
Read More
Arrow Right

Vice President of Customer Support and Integrations

As Vice President of Customer Support and Integrations at PPRO, a global local p...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
ppro.com Logo
PPRO GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Executive Customer Success Leadership: A proven track record of leading, building, and scaling high-performing Customer Support and/or integrations organisations within a complex, global B2B environment, preferably within SaaS or FinTech
  • Operational Excellence & Process Transformation: Extensive experience in identifying systemic operational inefficiencies, designing, and successfully implementing large-scale process optimisation and automation initiatives that significantly improve customer experience and business outcomes
  • Strategic Acumen & Execution: Demonstrated ability to translate overarching business strategy into actionable customer success initiatives, driving their execution with a focus on measurable results and long-term impact
  • Payments Industry Acumen: A strong understanding of financial services or payment industry dynamics, particularly related to complex B2B customer journeys, including onboarding, KYC, and lifecycle management
  • Exceptional Executive Stakeholder Management: Proven ability to influence, negotiate, and build consensus with senior leadership and diverse cross-functional teams (e.g., Product, Engineering, Legal, Compliance, Sales, Marketing) to achieve shared customer and business objectives
  • Analytical & Data-Driven Decision Making: Highly adept at leveraging data to define strategic KPIs, identify trends, forecast outcomes, and make informed decisions that drive customer success and operational efficiency
  • Empathetic & Inspirational Leader: A natural ability to inspire, motivate, and develop teams, fostering an environment of psychological safety, high performance, and continuous learning
  • Global Communication & Influence: Superior communication, presentation, and negotiation skills, capable of effectively engaging with global stakeholders at all levels and simplifying complex concepts
  • Bias for Action & Adaptability: A proactive approach to challenging the status quo, taking calculated risks, making decisive actions with imperfect information, and iterating quickly in a fast-paced, evolving landscape
Job Responsibility
Job Responsibility
  • Strategic Leadership & Team Development:Build, mentor, and lead a high-performing, globally distributed customer-facing organisation across Commercial Support, Technical Account Management, and Solutions Engineering. You will define the structure, roles, and career paths for teams of 20+ professionals across Europe, LATAM, APAC, and the US, ensuring scalability, accountability, and continuous improvement
  • You will set clear OKRs and performance standards, foster a culture of ownership and deep collaboration, and ensure the teams act as proactive, embedded strategic partners to both customers and internal stakeholders
  • You will shape the long-term strategy for global support and customer integrations, driving a transformation agenda focused on automation, AI-enabled workflows, and data-driven decision-making, while partnering closely with cross-functional teams to ensure customers succeed with PPRO
  • Elevate Customer Support & Operational Efficiency: Define and oversee the strategic vision for a seamless, efficient, and commercially aligned customer/ prospect integration journey
  • Drive significant operational efficiencies and automation across all onboarding and support processes to enhance scalability and reduce manual effort
  • Champion End-to-End Customer Lifecycle Management: Develop and implement a comprehensive strategy for ongoing customer engagement, ensuring a consistent and proactive experience across merchant applications, Local Payment Method activations, and product/technical documentation
  • Oversee the continuous improvement of customer-facing tools (e.g., Welcome Portal) for recurring tasks, reporting, and self-service
  • Establish robust governance models, clear ownership, and efficient escalation paths for all customer interactions
  • Create & Scale the Customer Success Framework: Design, implement, and continuously refine a consistent, transparent, and scalable Customer Support playbook, including best practices, processes, and tools
  • Define and champion Service Level Agreements (SLAs) and comprehensive Customer Experience (CX) metrics across the entire customer journey
What we offer
What we offer
  • Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
  • work from abroad policy, enabling employees to work remotely for up to another 30 days per year
  • Learning and Development - We offer a GBP 500 annual budget to support your professional growth
  • leadership cafés, on-the-job training
  • Insurance - medical insurance (BUPA health care plan)
  • a 5% matching pension plan through Now Pensions
  • Enhance Family Leave
  • Workplace Nursery Scheme - Save on childcare through salary exchange
  • Gym membership - PPRO helps contribute towards the costs of your gym membership
  • Mental Health Platform - one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more
  • Fulltime
Read More
Arrow Right

Global Support Operations & Transformation Strategy Lead

At Paymentology, we’re redefining what’s possible in the payments space. As the ...
Location
Location
Estonia
Salary
Salary:
Not provided
paymentology.com Logo
Paymentology
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience (8+ years) in Technical Support, Service Operations, or Support Strategy within high-availability or Fintech environments
  • Proven track record leading managers or multi-platform initiatives, influencing without direct authority and driving transformation at scale
  • Strong technical depth in complex, high-availability environments, with a solid understanding of platform stability, incident management, and observability
  • Advanced hands-on skills with Zendesk and Jira, including workflow design and optimisation for global support operations
  • High proficiency in BI dashboards, SQL, and analytics, using data to drive decisions, design metrics, and build predictive operational models
  • Familiarity with observability and monitoring tools, and how they integrate into support processes and incident management frameworks
  • Exceptional executive communication skills, with the ability to create and present clear, concise, executive-grade reporting and strategic recommendations
  • Strong stakeholder management and influencing skills across Support, Product, Engineering, and SRE/Observability teams
  • ITIL certification or equivalent service management framework knowledge is preferred
Job Responsibility
Job Responsibility
  • Provide strategic leadership, coaching, and direction to Platform Support Managers across key platforms, acting as a trusted partner and advisor
  • Own the global Support strategy execution roadmap, ensuring alignment with business objectives, SLAs, and platform reliability targets
  • Lead transformation initiatives that embed automation, predictive analytics, and self-service to reduce manual load and improve scalability across multi-cloud platforms
  • Build strong, data-driven feedback loops with Product, Engineering, and SRE/Observability teams to eliminate recurring issues at source and enhance platform resilience
  • Own executive-grade reporting on platform health, operational performance, and service improvement initiatives, translating complex data into clear, actionable insights
  • Promote analytics and BI-driven decision-making across Support, championing a culture of continuous improvement and measurable outcomes
  • Influence tooling and workflow design to enhance visibility, incident routing, observability, and automation across multiple platforms and teams
  • Operate with high autonomy as a strategic partner to the Head of Customer Support, independently prioritising initiatives based on platform stability and customer impact
  • Lead cross-functional transformation programmes that balance short-term incident response with longer-term platform and tooling improvements
Read More
Arrow Right

Global Support Operations & Transformation Strategy Lead

At Paymentology, we’re redefining what’s possible in the payments space. As the ...
Location
Location
Norway
Salary
Salary:
Not provided
paymentology.com Logo
Paymentology
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience (8+ years) in Technical Support, Service Operations, or Support Strategy within high-availability or Fintech environments
  • Proven track record leading managers or multi-platform initiatives, influencing without direct authority and driving transformation at scale
  • Strong technical depth in complex, high-availability environments, with a solid understanding of platform stability, incident management, and observability
  • Advanced hands-on skills with Zendesk and Jira, including workflow design and optimisation for global support operations
  • High proficiency in BI dashboards, SQL, and analytics, using data to drive decisions, design metrics, and build predictive operational models
  • Familiarity with observability and monitoring tools, and how they integrate into support processes and incident management frameworks
  • Exceptional executive communication skills, with the ability to create and present clear, concise, executive-grade reporting and strategic recommendations
  • Strong stakeholder management and influencing skills across Support, Product, Engineering, and SRE/Observability teams
  • ITIL certification or equivalent service management framework knowledge is preferred
Job Responsibility
Job Responsibility
  • Provide strategic leadership, coaching, and direction to Platform Support Managers across key platforms, acting as a trusted partner and advisor
  • Own the global Support strategy execution roadmap, ensuring alignment with business objectives, SLAs, and platform reliability targets
  • Lead transformation initiatives that embed automation, predictive analytics, and self-service to reduce manual load and improve scalability across multi-cloud platforms
  • Build strong, data-driven feedback loops with Product, Engineering, and SRE/Observability teams to eliminate recurring issues at source and enhance platform resilience
  • Own executive-grade reporting on platform health, operational performance, and service improvement initiatives, translating complex data into clear, actionable insights
  • Promote analytics and BI-driven decision-making across Support, championing a culture of continuous improvement and measurable outcomes
  • Influence tooling and workflow design to enhance visibility, incident routing, observability, and automation across multiple platforms and teams
  • Operate with high autonomy as a strategic partner to the Head of Customer Support, independently prioritising initiatives based on platform stability and customer impact
  • Lead cross-functional transformation programmes that balance short-term incident response with longer-term platform and tooling improvements
  • Fulltime
Read More
Arrow Right