Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay Job at Cash App (Bay Area)

Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

Block is looking for a lead for our global Technical Account Management (TAM) te...

Location

United States , New York

Salary:

207900.00 - 285900.00 USD / Year

Cash App

Expiration Date

Until further notice

Requirements

Significant experience in technical account management, solutions engineering, customer success, or technical program management within payments, fintech, e-commerce, or SaaS
Experience leading and managing people, including distributed or global teams
A track record of building and scaling technical post-sales functions - including close collaboration with Solutions Engineering and pre-sales teams - that drive measurable commercial outcomes
Technical fluency across payments infrastructure, APIs, integrations, and e-commerce platforms. You're comfortable engaging with both merchants and engineering teams.
Experience defining team strategy, setting KPIs, and building performance measurement in environments where success is not easily quantified by ticket volume alone
Ability to build cross-functional partnerships with GTM, Product, and Engineering at leadership levels
Experience working across multiple regions and navigating the complexity of global markets with different products, regulations, and merchant needs
Experience managing through organizational change - building team culture, refining operating models, and creating clarity in ambiguous environments
Strong communication skills. You can represent your team's work and impact to leadership, articulate strategy clearly, and advocate for resources and investment.
Direct experience with buy-now-pay-later (BNPL), payment processing, or merchant acquiring is a plus

Job Responsibility

Define and execute the global TAM strategy, aligning team priorities to Cash App Pay, Afterpay, and Clearpay's commercial objectives
Evolve the team from reactive support toward proactive merchant enablement, building repeatable routines that protect merchant performance and unlock growth
Establish clear goals, KPIs, and performance measurement frameworks that connect technical account management work to commercial outcomes
Lead, coach, and develop a globally distributed team of Technical Account Managers across the US, UK, and Australia
Foster global alignment while respecting regional autonomy, standardizing strategy and operating principles while allowing regions to execute based on local market context
Serve as the escalation point for critical merchant issues, incidents, and strategic accounts
Partner with Product and Engineering to represent the merchant voice, frame feature requests with commercial impact, and influence the product roadmap
Build and maintain strong partnerships with Account Management/Relationship Management, Sales, Solutions Engineering, Product, and Engineering teams
Represent the TAM function in cross-functional planning with GTM, Product, and Engineering leadership, making sure the team has a seat at the table for strategic decisions
Partner with Solutions Engineering to identify and execute post-sales growth opportunities, ensuring a seamless handoff from pre-sales into ongoing merchant enablement and expansion

What we offer

Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning

Fulltime

Carrier Account Coordinator

We are looking for a Carrier Account Coordinator to support carrier relationship...

Location

United States , Gastonia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in account coordination, training support, vendor management, customer success, or a related function
Demonstrated ability to lead or facilitate training, coaching, tutoring, or instructional sessions for diverse audiences
Working knowledge of vendor relationships, compliance tracking, agreements, and contract administration
Experience creating or maintaining client, business, or data-driven reports with strong attention to detail
Proficiency with business systems such as HubSpot, QuickBooks, or similar platforms used for account and operational support
Strong communication and customer support skills with the ability to build trust and manage follow-up effectively
Solid organizational skills and the ability to balance multiple priorities in a fast-paced environment

Job Responsibility

Coordinate ongoing communication with carrier and vendor partners to support account needs and maintain productive business relationships
Deliver training sessions and onboarding support to help team members and partners understand processes, service expectations, and compliance standards
Monitor vendor documentation, agreements, and contract-related records to help ensure requirements are current and properly maintained
Prepare and distribute business, client, and operational reports by gathering data, checking accuracy, and summarizing key findings for stakeholders
Use systems such as HubSpot and QuickBooks to update account information, track activities, and support daily administrative workflows
Respond to partner and customer inquiries with a service-focused approach, resolving issues or escalating concerns when needed
Assist with evaluating service outcomes and employee or partner performance metrics to support continuous improvement efforts
Maintain organized records and help coordinate process updates, including operational changes related to internal tools or workflows when assigned

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Biostatistics Manager

This position is responsible for providing statistical expertise and leadership ...

Location

Japan , Tokyo

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree in biostatistics, statistics or a statistics-related field
6 or more years of statistical experience in pharmaceutical, biotechnology, medical research, public health, or related fields
Practical experience and knowledge of clinical development, clinical trial methodology, statistical analysis, regulatory authority interactions, and the drug development process
Experience using statistical software such as SAS, R, and/or Python
Experience collaborating effectively with cross-functional teams and global members
Strong communication skills, with the ability to clearly explain statistical information both in writing and verbally
Business-level communication skills in both Japanese and English

Job Responsibility

Formulation and Execution of Statistical Strategy and Scientific Rationale for Clinical Development and Regulatory Submission Activities in Japan
Preparation, Review, and Oversight of JNDA-related Deliverables and Japan-specific Analysis
Statistical Contribution to Clinical Trials and Japan Local Activities
Operational Excellence

Fulltime

Accountant

We are looking for a detail-oriented Accountant to support day-to-day financial ...

Location

United States , Brevard

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in bookkeeping or a closely related accounting support role
Hands-on experience using QuickBooks for daily financial recordkeeping
Working knowledge of accounts payable and accounts receivable processes
Experience completing bank reconciliations with strong attention to detail
Ability to maintain accurate records and manage multiple transactions efficiently
Strong organizational skills and a dependable approach to handling confidential financial information

Job Responsibility

Record financial transactions accurately and keep accounting records current and organized
Manage accounts payable activities, including reviewing invoices and preparing timely payments
Oversee accounts receivable processes by issuing invoices, tracking incoming payments, and following up on outstanding balances
Perform bank reconciliations to verify account activity and resolve discrepancies promptly
Maintain and update QuickBooks entries to support accurate reporting and daily bookkeeping operations
Assist with routine financial reviews by preparing supporting documentation and account summaries
Organize bookkeeping files and records so information is easy to access for audits or internal review

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Executive Assistant

We are looking for an Executive Assistant to provide high-level administrative s...

Location

United States , Elon College

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience supporting senior leaders in an executive assistant or similar administrative role
Strong calendar management skills with the ability to coordinate multiple priorities and time-sensitive meetings
Proficiency with Microsoft Office and confidence learning and using internal technology platforms
Experience arranging travel, coordinating executive meetings, and managing related logistics
Excellent interpersonal skills with a welcoming, detail-focused, and service-oriented approach
Ability to work effectively as a collaborative team member in a fast-paced office setting
Strong organizational skills and attention to detail when handling events, approvals, and administrative processes

Job Responsibility

Manage complex calendars and coordinate scheduling for executive leadership, ensuring priorities are aligned and meetings run efficiently
Support the Associate Vice President and assist with administrative needs across a leadership team that works closely with multiple departments
Organize committee, trustee, and investment-related meetings, including logistics, preparation, and follow-up as needed
Oversee office operations by handling purchase orders, prior approvals, and other administrative processes that keep the function running smoothly
Plan and coordinate events, retreats, and recurring staff gatherings, including biweekly meetings and seasonal programs
Welcome guests and serve as a detail-oriented point of contact for visitors entering the office suite
Supervise and provide direction to a student worker, helping delegate routine tasks and maintain daily workflow
Arrange travel and related meeting logistics using Microsoft Office tools and internal scheduling or space-booking systems
Maintain an organized onsite presence during regular 8:00 a.m. to 5:00 p.m. business hours and respond to in-person needs throughout the day

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Desktop Support Analyst

We are looking for a Desktop Support Analyst to support a short-term contract as...

Location

United States , Stow

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience delivering desktop support in a detail-oriented business environment
Strong knowledge of computer hardware troubleshooting, repair, and replacement
Hands-on experience supporting Microsoft Windows 10 and Windows 11 systems
Working knowledge of Active Directory for user and device administration tasks
Familiarity with configuration management processes and standardized desktop deployment practices
Ability to manage multiple support tasks while meeting deadlines in a fast-paced project setting
Strong communication skills and the ability to work effectively with end users and cross-functional teams

Job Responsibility

Provide hands-on desktop support for end-user systems, resolving hardware, software, and operating system issues in a timely manner
Update and configure Windows 10 and Windows 11 devices to meet project and organizational standards
Manage workstation setup activities, including imaging, configuration, deployment, and post-installation validation
Support user account and access-related tasks within Active Directory as part of daily technical operations
Track assigned devices and project progress to help complete the remaining system updates within the planned engagement period
Coordinate with business units and internal stakeholders to schedule device availability and improve completion rates for system refresh activities
Document completed work, technical issues, and resolutions to maintain accurate support and project records

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Human Resources (HR) Manager

We are looking for an experienced Human Resources (HR) Manager to lead core peop...

Location

United States , Mentor

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in human resources leadership with responsibility for employee relations, benefits, and policy administration
Strong knowledge of employment practices, regulatory compliance, and HR procedures within a structured organization
Background in administering employee benefit programs and maintaining accurate related records and communications
Experience coordinating onboarding, training initiatives, and ongoing employee development activities
Familiarity with HRIS platforms and standard HR administrative systems
Ability to work effectively with leaders across departments and provide sound guidance on personnel matters
Strong communication, organization, and problem-solving skills with a high level of discretion and professionalism

Job Responsibility

Advise managers on employee relations matters, disciplinary processes, and workplace concerns to help ensure fair, consistent, and compliant practices
Conduct exit meetings, gather feedback from departing employees, and share insights that support retention and organizational improvement
Partner with recruiting leadership to align staffing plans, support hiring needs, and help maintain a smooth onboarding experience
Manage employee benefit programs, including health, dental, life, retirement, and related offerings, while guiding staff on eligibility and enrollment questions
Maintain benefit records, oversee required documentation, and coordinate employee communications and plan materials tied to coverage and program updates
Evaluate benefit offerings and recommend enhancements that reflect workforce needs and organizational objectives
Coordinate wellness initiatives, employee programs, and support for significant life events to strengthen engagement and workplace culture
Assess training needs for new hires and internal role changes, collaborate on development plans, and monitor completion of required learning activities
Oversee annual performance review processes and support managers with career development efforts that help build internal talent pipelines

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs
Competitive compensation

Fulltime

Director of Insurance Consulting

We are seeking an experienced and commercially minded Director of Insurance Cons...

Location

United Kingdom , London

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong consulting and/or industry leadership experience within Insurance
Experience across one or more of: Life & Pensions, Specialty Insurance, General Insurance
Proven experience delivering transformation programmes with measurable business outcomes
Strong understanding of insurance operating models, customer journeys, distribution, claims, policy administration, and regulatory change
Experience contributing to consulting sales, account growth, or proposition development
Understanding of current industry trends including AI, automation, customer transformation, digital platforms, and data-led transformation
Strong stakeholder management and communication skills
Collaborative leadership style with a passion for team development and growth
Ability to operate effectively within a fast-growing and entrepreneurial consulting environment

Job Responsibility

Building trusted relationships with senior stakeholders across Life & Pensions, Specialty, and General Insurance clients
Leading consulting engagements focused on business transformation, operating model redesign, digital transformation, customer experience, and regulatory change
Supporting the growth of NTT DATA’s Insurance consulting capability across the UK&I market
Helping shape go-to-market propositions and sector offerings aligned to client priorities
Contributing to business development activities, including proposals, bids, and strategic pursuits
Collaborating with technology, delivery, and industry teams to deliver integrated client solutions
Mentoring and developing consultants across the practice
Supporting recruitment and helping build a collaborative, high-performing consulting culture
Representing NTT DATA in client workshops, industry events, and executive discussions

What we offer

Range of tailored benefits that support your physical, emotional, and financial wellbeing
Continuous growth and development opportunities
Flexible work options

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Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

Job Description

Job Responsibility

Requirements

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What we offer

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Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

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