Global Support Operations & Transformation Strategy Lead

At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa UnionPay cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart. We’re looking for a Support Strategy Partner to act as the strategic backbone of Paymentology’s global Support organisation, and as the right hand to the Head of Customer Support. In this role, you’ll lead our support transformation agenda, ensuring platform stability, operational excellence, and proactive incident management across multiple platforms. Leveraging data, analytics, and cross-functional influence, you’ll help evolve Support from reactive operations into a predictive, intelligence-driven, and globally scalable function. If you’re experienced in technical support strategy, platform operations, and leading complex, cross-functional initiatives in high-availability environments, this is your opportunity to drive global impact at scale.