Global Support Manager Job at Unstructured

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Technical Support Manager

Technical Support Manager for the CFTS team supporting all HPE products (MX, PTX...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Engineering Graduate with 12+ years of networking experience
3+ years of relevant Support operational and People Management experience
Past work experience in networking technologies: TCP/IP, Routing protocols, ISP network architecture
Prior work experience in TAC team, Service provider environment and managing their end customers
Excellent understanding of 24x7 TAC operations in supporting global customers
Proven record in Hiring and managing technical talent
Juniper products knowledge and Junos experience/certifications would be an added advantage
Customer Advocacy
Excellent Communication Skills
Ownership and Problem-Solving mindset

Job Responsibility

Manage and lead a team of high performance Technical Support Engineers
Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
Hire, Train & Retain Technical Talent in the team
Metrics management and drive continuous/quality improvement initiatives
Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
Deliver 12/7 coverage to CFTS global customers during India coverage
Set team goals aligned with company objectives & key results (OKR)
Build lasting relationship with customer, partner, field team and other internal stake holders
Manage customer escalations, participate in customer meetings and reviews
Partner with cross functional team like Sales, Advance Services, Professional Services to meet customers objective and achieve service level agreement (SLA)

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Support Manager

Metronome is hiring a Technical Support Manager to lead and evolve our support f...

Location

United States , New York City; San Francisco Bay Area

Salary:

171000.00 - 214000.00 USD / Year

Metronome

Expiration Date

Until further notice

Requirements

5+ years in technical support or support engineering roles
2+ years of people management
Proven experience working closely with Product and Engineering teams to drive product and process improvements
Strong technical foundation — comfortable debugging APIs, reading logs, and diagnosing complex SaaS issues
Demonstrated success defining and managing SLAs, escalation paths, and metrics-driven operations
Excellent communication skills with both technical and non-technical audiences

Job Responsibility

Lead and mentor a growing technical support team, setting clear expectations, SLAs, and career paths
Partner closely with Engineering, Product and GTM to define internal SLAs, streamline escalation processes, and drive root-cause analysis
Develop and execute a global support strategy that balances quality, coverage, and efficiency
Build dashboards and reporting to track SLA adherence, ticket trends, and product feedback loops
Step in as a hands-on technical escalation point when needed — reproducing issues, analyzing logs, and communicating findings clearly to both engineers and customers

What we offer

Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
Paid parental leave
FSA (Flexible spending account)
Retirement planning - Traditional and ROTH 401(k)
Flexible time off
Employee assistance program (mental health benefits)
Culture where personal growth is highly valued
Market-benched equity
Sales incentive pay (for eligible roles)

Fulltime

Technical Support Manager

We are seeking an experienced Technical Support Manager to lead a global IT supp...

Location

Ireland

Salary:

70000.00 - 85000.00 EUR / Year

Solas IT Recruitment

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Systems, or equivalent
Microsoft Certified Desktop Support Technician (MCDST) or higher Microsoft certification preferred
Strong customer service orientation, with the ability to communicate effectively in both written and verbal formats
Professional, calm, and solution-focused when handling complex or difficult situations
Advanced knowledge of Windows 7, 8.1, 10, and Microsoft Office
Proven experience in technical troubleshooting, installation, and system maintenance
Demonstrated success in leading large, global, cross-functional teams on project-driven initiatives
Exceptional organizational and multitasking skills, capable of managing multiple projects and delivering ongoing support

Job Responsibility

Manage and guide a distributed IT support team located in Ireland, Kuala Lumpur, Malaysia, Gurgaon (India), Japan, and the United States
Inspire teams to improve customer service and deliver exceptional user support
Oversee global computing infrastructure, ensuring systems are secure, updated, and optimized
Provide Office 365 support and training across departments, including onboarding, development, and troubleshooting
Deliver clear communication to the wider business, including project updates, documentation, and escalation handling
Take ownership of IT budgets, including planning and management of operational and capital expenses
Encourage innovation and support employees in maximizing their technology resources
Partner with department leaders to assess technical requirements and implement tailored solutions
Foster global collaboration by introducing tools, training, and processes that strengthen cross-regional teamwork

What we offer

Pension
healthcare
life cover included

Fulltime

Global HR Transformation Manager

As a Global HR Transformation Manager, you will be responsible for leading and d...

Location

Salary:

Not provided

JGA Recruitment Group

Expiration Date

Until further notice

Requirements

Proven experience as a Global HR Transformation Manager or in a similar role, driving HR transformation initiatives on a global scale
In-depth knowledge of HR processes, systems, and best practices, with a strong understanding of global HR regulations and compliance requirements
Proficiency in managing end-to-end HR processes and implementing HR system solutions
Strong project management skills, with the ability to lead and manage complex global HR transformation projects
Experience in managing HR system implementations, including vendor selection, project planning, and system configuration
Excellent analytical and problem-solving skills to address complex HR transformation challenges
Strong organizational and time management skills to handle multiple projects and priorities
Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders
Ability to work independently and collaboratively in a team environment
Continuous learning mindset to stay updated with changes in global HR regulations, emerging technologies, and best practices

Job Responsibility

Lead the global HR transformation strategy and initiatives, aligning HR practices with the organization’s goals and objectives
Collaborate with HR and business leaders to assess current HR processes and systems, identifying areas for improvement and implementing best practices
Develop and execute a comprehensive HR transformation roadmap, incorporating process improvements, system enhancements, and change management strategies
Drive the implementation of global HR systems and technologies, ensuring integration with other relevant platforms
Define and implement global HR policies, procedures, and guidelines, ensuring consistency and compliance across all locations
Develop and deliver HR training programs to enhance HR knowledge and ensure consistent application of HR policies and practices
Drive organizational change by promoting HR initiatives, fostering a culture of continuous improvement, and enhancing employee experience
Collaborate with cross-functional teams, such as IT, Finance, and Legal, to integrate HR systems and ensure data accuracy and integrity
Manage HR system implementations, including vendor selection, project planning, system configuration, and user acceptance testing
Monitor HR performance metrics and analytics, identifying trends and making recommendations for process improvements and enhanced HR service delivery

Manager, Global Benefits

As the Manager, Global Benefits, you will shape and elevate Highspot’s global be...

Location

United States , Seattle

Salary:

118000.00 - 177000.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

Typically 6+ years of progressive experience in benefits management
At least 2+ years focused on global (multi-regional) benefits
Experience within a technology company is strongly preferred
Bachelor’s degree in Business Administration, Human Resources, Finance, or a related field preferred
Strong understanding of US benefits legislation (HIPAA, ERISA, ACA) and common global benefits practices
Proficiency in HRIS platforms (Workday preferred) and benefits module administration
Strong analytical skills and proficiency in making data-driven decisions
Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels
Highly organized and adaptable, able to manage multiple complex projects in a fast-paced environment
High degree of discretion and ability to handle confidential information

Job Responsibility

Develop and implement a globally consistent, locally relevant benefits strategy aligned with Highspot’s Total Rewards philosophy
Continuously assess and refine global offerings (e.g., health, wellness, retirement/pension, time off, and leave of absence) to enhance competitiveness and inclusivity
Partner with regional leaders to ensure programs reflect local needs and support a positive employee experience
Lead annual benefits renewals, enrollment, and compliance audits for multiple countries
Oversee daily benefits administration, including policies, eligibility, vendor feeds, invoicing, and leaves
Ensure compliance with local and global regulations (e.g., HIPAA, ERISA, ACA, GDPR, FMLA, and state-specific leave laws)
Manage and oversee the Highspot 401(k) plan, including responsibility for the annual audit, Secure 2.0 updates, and other required projects
Manage relationships with brokers and third-party vendors to ensure cost-effective, high-quality service
Partner with Finance and the Head of Total Rewards on annual benefits budgets and cost analysis
Communicate benefits programs through clear, engaging materials and education campaigns

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

Operations Manager - Global Hospitality Services

The Operations Manager is a professional responsible for supporting the strategi...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of proven operations experience with strong emphasis on hospitality
Experience in executive, food & beverage, or related services including multi-site and multi-service corporate environments
Demonstrated experience in third-party vendor management, client liaison, and relationship management
Fundamental understanding of operational controls and associate processes
University degree (Bachelor's or Master's) in Hospitality, Business Administration, or related major
Professional certifications in Food Safety Management (e.g., HACCP) and/or Managerial Leadership (e.g., PMP, Lean Six Sigma) are highly desirable

Job Responsibility

Support operations excellence and vendor management
Assist in overseeing performance, issue management, and corporate social responsibilities across Indian region
Support as subject matter expert in uplifting operational standards, people management, and project management initiatives
Assist in ensuring continuous service improvement, operational compliance, and alignment with global standards
Support management of operational budgets and identify efficiency opportunities
Assist in coordinating and implementing Compliance guidelines
Support implementation of robust control measures to minimize reputational risk

Fulltime

Academy Global Project Manager

The primary responsibility of this role is to provide professional project manag...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

5+ years of experience managing customer projects, global project experience preferred
5+ years of relevant industry experience and/or background (i.e., HR, learning, higher education, organizational development, etc.)
Leadership & Development industry experience is highly desirable (e.g., HR, HR consulting, human capital, workforce planning, leadership development, HR assessment, business coaching, talent management, redeployment)
Demonstrated experience mentoring and onboarding others
Project management training and/or certifications, able to apply various methodologies
Demonstrated experience defining project-based processes which improve efficiency
Builds effective and engaged teams, with a focus on people-first and development/coaching
Able to provide direction and effective delegation and prioritization for self and project teams
Very strong detail orientation, ability to track project delivery information. Ability to simplify and communicate themes from a large amount of manual details.
Analytical and able to design and execute dashboard reporting that drives decision making

Job Responsibility

Provide project management leadership for the delivery of complex, large-scale projects for several clients, in collaboration with the account team, and program manager, where applicable
In collaboration with sales and solution, define project post-sale using charter, scope, and detailed requirements documentation and practices
Facilitate the set-up of the project to ensure the customer expectations, outcomes, and benefits are aligned to project(s) delivery processes, program tracking, and reporting
Set up detailed project governance, clearly define roles, and structure to ensure effective project delivery process
Provide client-facing support at the project level to ensure project team is aligned, deliverables are met, and issues are escalated and resolved
Ensure appropriate project resourcing at global, regional, and local levels to support program outcomes and project deliverables
Define and manage project plans, schedules, RAID logs, and other work trackers
Collaborate to define, write, review, and execute communications with project team, customer, and participants
Collaborate with key project stakeholders to ensure delivery alignment and seamless customer experience
Create governance, stakeholder management, and communication plans

What we offer

Your own world-class coach
Friends and family coaching
2 weeks work-from-anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour

Fulltime

Global Support Manager

Unstructured

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 23, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Global Support Manager

Unstructured

Location:United States

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 23, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Global Support Manager

Senior Manager, Global Merchant Support

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Location:
United States

Category:
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Contract Type:
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Job Posted:
January 23, 2026