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Global Support L2 Senior Agent

outsystems.com Logo

OutSystems

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Location:
Portugal

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

OutSystems is the pioneer of the fast-growing high-performance low-code development market. The company empowers organizations to innovate their businesses through software, and we are looking for talented and motivated individuals to join our Global Support L2 team. As a Global Support L2 Engineer, you’ll be like a modern-day Sherlock Holmes—solving complex technical challenges while delivering exceptional customer experiences. Your journey with us will begin with a comprehensive training program designed to equip you with the tools, knowledge, and confidence to tackle the real-world scenarios you’ll encounter throughout your career.

Job Responsibility:

  • Troubleshoot platform-related issues, with a focus on identifying and resolving system bottlenecks
  • Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues
  • Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis
  • Bridge with internal teams to be a part of our product’s continuous improvement process
  • Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers

Requirements:

  • 2 to 3 years of support or full stack development experience
  • Intermediate knowledge in troubleshooting Application Servers (IIS) performance issues and able to clearly communicate recommendations for improvement
  • Intermediate knowledge of Databases and query optimization (SQL Server and Oracle)
  • Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH
  • Degree in Engineering or other technology-related degrees (BSc, MSc)
  • Tech savviness and drive to solve complex problems with the ability to deconstruct problems into smaller pieces, with little or no preset resolution pattern
  • Fluency in English

Nice to have:

  • .NET web apps (C#, ASP.NET)
  • Java, JavaScript, REACT, CSS, HTML
  • REST/SOAP web services, XML, XSD
  • Mobile tech (Objective C, iOS Apps, Android Studio, Cordova/PhoneGap)

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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