Global Support L2 Senior Agent Job at OutSystems

Technical Customer Support Manager

We’re looking for an experienced, client-focused, and metrics-driven Customer Su...

Location

United States

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

5+ years of experience in a technical support team that serves external customers, preferably in a SaaS environment
5+ years of direct customer-facing experience
3+ years of experience managing a technical team of 10+ people in a support function
Strong knowledge of both Mac and Windows operating systems
Experience working with small business owners and a passion for helping them succeed
Hands-on experience with POS software
Proficiency with Zendesk, Slack, Jira, and Notion
Ability to work in a quiet, distraction-free environment during shifts

Job Responsibility

Lead, coach, and develop a high-performing team of support agents through regular 1:1s, feedback, and performance management
Ensure the team consistently meets and exceeds KPIs, with a strong focus on customer satisfaction and operational efficiency
Own and manage critical escalations, acting as the regional point of contact while collaborating with global teams
Monitor team capacity and proactively plan hiring needs in partnership with Talent
Onboard new hires and drive continuous learning through training and development initiatives
Act as a subject matter expert on our salon management software, supporting both team members and customers
Provide regular insights to senior leadership on performance, trends, and opportunities for improvement
Support the team hands-on when needed, taking ownership of complex L2+ customer issues and technical investigations
Partner with global stakeholders to roll out new processes and systems across the region

What we offer

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme

Fulltime

New

Account Director, Education

Our ChatGPT Enterprise Sales team has a unique mission to help customers underst...

Location

Singapore

Salary:

Not provided

OpenAI

Expiration Date

Until further notice

Requirements

Selling platform-as-a-service and/or software-as-a-service at a product-led growth company
Experience selling into education institutions
Achieving revenue targets >$1M per year for more than 6 years
Designing and executing complex deal strategies
Supporting the growth of fast-growing, high-performance companies
Leading high-visibility customer events (CAB, conferences, product launches, etc.)
Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence
Reporting on customer success activities

Job Responsibility

Lead our enterprise prospects’ journeys from consideration to purchase
Partner with Account Associates, Solutions Engineering and Customer Success to build and execute complex customer evaluations, demos, and pilots
Forecast your pipeline and targets on a weekly basis
Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
Support the recruitment and onboarding of other teammates
Support the development of company culture

Fulltime

New

Social Care Worker

Social Care Workers in a Residential setting work as part of a multidisciplinary...

Location

Ireland , Tralee

Salary:

40351.00 - 56650.00 EUR / Year

TTM Healthcare

Expiration Date

Until further notice

Requirements

Be registered in the Social Care Workers Register maintained by the Social Care Workers Registration Board maintained by CORU
Hold a CORU approved Social Care Worker qualification and have applied for CORU registration (evidence of application will be necessary)
Hold a BA in Social Care
Be eligible for registration in the Social Care Workers Register maintained by the Social Care Workers Registration Board maintained by CORU (evidence of application will be necessary)
Have the requisite knowledge and ability (including a high standard of suitability and ability) for the proper discharge of the duties of office
Must be fully flexible to work shift work, days, nights, weekends, sleepovers etc
And a full clean manual drivers license
And be eligible to live in Ireland, sponsorship not given

Job Responsibility

Work as part of a multidisciplinary team to provide care to service users
Provide therapeutic care placement to service users who most often present with emotional or behavioural difficulties and cannot live with their own families

What we offer

Incremented HSE pay scales
Paid Sick leave
Paid Paternity leave
Paid Maternity Leave
Pension
Highly competitive premium rates
23 days annual leave starting out to increase to 26 days per annum
Tusla Health, Wellbeing and Employee Assistance Programme
Employee Assistance and Counselling Service
Occupational Health Service

Fulltime

New

AR Specialist

Our client is a respected regional law firm headquartered in Charlotte, seeking ...

Location

United States , Charlotte

Salary:

Not provided

Career Movement

Expiration Date

Until further notice

Requirements

3+ years of Accounts Receivable experience
Electronic collections experience (portal-based, not just calls)
E-billing experience required
Law firm or legal billing experience preferred
Experience with Aderant or similar legal billing software is a plus
Strong attention to detail and ability to manage high volume

Job Responsibility

Post daily cash receipts accurately
Manage electronic collections through client billing portals
Research and resolve rejected or unpaid invoices
Ensure invoices comply with client billing guidelines
Track disputes and assist with appeals as needed
Maintain accurate records within accounting and billing systems

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Salinas

Salary:

18.90 - 28.90 USD / Hour

CVS Health

Expiration Date

April 02, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Support the pharmacy team in delivering operational and service excellence
Assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations
Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Parttime

New

Relationship Manager

The Relationship Manager is an intermediate-level position responsible for assis...

Location

Turkey , Istanbul

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience
MBA or Master's degree in Business preferred
Proven and progressive related lending/credit experience or equivalent product experience
Demonstrated credit skills, including a background in credit
Experience with large corporate clients, capital markets products, derivatives, credit, cash management, trade, finance and securities products preferred
Comprehensive knowledge of Corporate Banking business including related products, pertinent regulations and the lending and credit approval process
Consistently demonstrate clear and concise written and verbal communication both in Turkish and English
Proven analytical, planning, negotiation, and organizational skills
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Expand a portfolio of accounts with varying/complex financial needs with the objective of revenue growth and good credit quality in line with Citi’s credit standards, policies and processes
Identify customer needs and recommend solutions to address these needs, such as financing, streamlining of cash management operations, foreign currency solutions, etc.
Cross-sell banking products, including cash management, trade finance, trade services, structured trade products, foreign exchange, commodities, fixed income, loans (including syndicated, bilateral) and capital market products
Responsible for all credit aspects of the relationship including annual reviews, early problem recognition and remedial management
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fulltime

New

Driver II

The Driver II has a CDL and may drive a bus, shuttle van, or straight truck, or ...

Location

United States , Lincoln University

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Must be age 21 years or older
1 year + professional driving experience and vehicle mechanical experience is preferred as well as customer service experience
Must be able to communicate effectively in written and spoken English
Must have a valid Commercial Driver License (Class B or C) with a clean driving record showing 5 years of prior safe driving
Must pass a DOT physical examination and obtain a medical card
Must pass a pre-employment drug/alcohol test and participate in the random drug/alcohol testing pool
Must complete and pass Defensive Driving Course prior to driving a company vehicle
Drivers may be required to have a passenger endorsement or airbrake endorsement to be able to drive all vehicles
Experience driving in all weather conditions including winter weather and tire chain installation

Job Responsibility

Must complete a daily vehicle inspection form prior to driving and after finishing their route
Ensure a pleasant and clean atmosphere is always maintained in and out of the vehicle
Apply all safety equipment available, always wear seat belt when driving
Operate company vehicle weighing under 26,000 lb (GVW) transporting passengers or transporting supplies and equipment to and from designated locations
Drivers are required to drive defensively, safely, and cautiously in all situations
Exceptional customer service skills are needed when encountering guests
to ensure a good positive representation of is always demonstrated
Picking up and dropping off guests at designated locations
Drivers transporting passengers should be highly knowledgeable about the property and the surrounding areas, acting as a concierge resource for all guests
May have to lift guest luggage weighing up to 80 lb into the vehicle

Fulltime

New

Backend Software Engineer - B2B Applications

We’re looking for backend engineers to design and scale the systems that drive o...

Location

United States , San Francisco; New York City; Seattle

Salary:

230000.00 - 385000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

2+ years of professional engineering experience (excluding internships) in relevant roles at tech and product-driven companies
Proficient in one or more backend languages (e.g., Python, Go, Rust, Typescript or similar) and distributed systems concepts
Enjoy building infrastructure that supports billions of requests and petabytes of data
Care deeply about reliability, safety, and performance in production environments
Interest in AI/ML (direct experience not required)
Proven ability to thrive in fast-growing, product-driven companies by effectively navigating loosely defined tasks and managing competing priorities or deadlines

Job Responsibility

Own the end-to-end development lifecycle for new platform capabilities and integrations with other systems
Collaborate closely with product, design and external customers to understand problems and implement effective solutions
Work with the research team to improve our next generation of models
Architect and maintain the services and infrastructure that power OpenAI applications—from large-scale distributed systems and databases to APIs and data pipelines
Collaborate closely with product, research, and infrastructure teams to bring new AI capabilities to production while ensuring performance, safety, and compliance at global scale

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Global Support L2 Senior Agent

OutSystems

Location:
Portugal

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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