Global Support Head

As GLS Head, will be heading Global Support Head(GLS) is transversal section which provides support for around 80 applications spreading across APAC & EMEA region. Core functions of GLS comprises of following: Run Control Tower: The Run Control Tower is the gatekeeper for Production stability & quality as well as Support Practices across CBI Subdomains; CBI Support: Core Banking, Structured Finance and TRADE FINANCE; TBS Support: Channel Optim.net, India payment system GPS Montran, IEDPMS, OLC Suite, Supply Chain Finance, Swift Alliance (SAA), and Flex. This do includes Level 0 support for a variety of applications as part of CMT. The solutions are built and supported in Paris and in Singapore. As an GLS Head, your primary responsibility is to ensures the smooth, reliable, and secure operation of Coorporate & Transaction banking applications, managing incidents, problems, and knowledge, while collaborating with various teams to maintain high performance and resolve issues efficiently.