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Global Support Graduate

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Hewlett Packard Enterprise

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Location:
Tunisia , Ariana

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a Global Support Graduate to join our Customer Solution Center. This role is perfect for someone early in their career with a passion for technology, strong communication skills, and a problem-solving mindset. You'll be part of a dynamic team that provides remote technical support, solves real-world IT challenges, and contributes to delivering exceptional customer experiences.

Job Responsibility:

  • Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels
  • Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained
  • Collaborate with experienced team members and escalate more complex issues when necessary
  • Document case summaries and resolutions, contributing to HPE’s Knowledge Management System (KMS)
  • Continuously build knowledge on HPE technologies, tools, and processes
  • Play a key role in customer success by proactively identifying common issues and sharing prevention strategies

Requirements:

  • Recently completed a Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field
  • Excellent communication skills in Italian and English (written and spoken) & French is an advantage
  • A problem-solving mindset and interest in delivering exceptional customer support
  • Comfortable working in a dynamic, international, and remote-first environment
  • Able to handle pressure and prioritize tasks effectively
  • A collaborative team player with a proactive attitude and eagerness to learn
  • Basic understanding of computing, storage, or peripheral systems is a plus

Nice to have:

  • Curiosity for emerging technologies and a desire to grow in the IT support space
  • A commitment to providing outstanding service and a strong sense of accountability
  • Experience in customer-facing roles (internships, part-time jobs, or campus involvement)
  • Motivation to build a career in a global tech company
  • A collaborative spirit and strong interpersonal skills
  • Comfort with working in hybrid or fully remote environments
What we offer:
  • Initial extensive onboarding to support you with adjusting into the role
  • Ongoing learning and development throughout the duration of the program
  • Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience
  • Competitive salary and great benefits
  • Great work-life balance including hybrid working and Wellness Fridays initiative

Additional Information:

Job Posted:
September 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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