Global Support Executive, HSBC

Global Support Executive

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves supporting the HBAP Clearing & Settlement activities by affirming, chasing, amending and escalating trades until settlement; driving operational excellence; managing operational, location and processing risks; compliance with internal guidelines and external regulations; includes responsibilities such as team leadership, process improvement, operational controls, and reporting.

Job Responsibility:

Oversee team supporting the Global Banking and Markets transactions
understand the processes functions and objectives irrespective of Business Areas to effectively manage and improve the respective processes
provide leadership and customer service to all, both top and lower Management, consistent with Group and company policies and standards
provide support for any ad-hoc project to the Head of Operations and Operation teams for any task involving collation, analysis, forecasting and budgeting related to Operational data
to ensure the provision of a high quality and accessible service to the business, and both internal/external clients
act as a first point of escalation for operational issues within the team and communicate, address, and resolve issues with the relevant areas in a timely manner

Requirements:

A degree in accounting/finance/management/business administration
strong verbal and business communication skills
excellent analytical skills and commercial acumen
proven process management, improvement and service management skills

Nice to have:

Work experience in Market operations
ability to speak and write in English
ability to write business letters and reports
good conversational/telephone skills
ability to learn quickly and transfer knowledge appropriately
ability to understand and interpret numeric data
basic computer knowledge
flexibility to work shifts
ability to build rapport and relate to a wide range of people
ability to multitask
committed to equal employment opportunities

Additional Information:

Job Posted:
July 07, 2025

Expiration:
August 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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