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Global Support Engineer - HMI

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ASML

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Location:
United States , San Jose

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

103125.00 - 154688.00 USD / Year
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Job Description:

The Customer Support Organization is responsible for the installation, qualification, upgrade, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair, upgrades, and maintenance for the customers within the specific region. As a Global Support Engineer, you will be responsible for 3rd Line hardware and software support for our HMI product line across the US and Europe. This team consists of 8 Global Support Engineers who partner and collaborate together to solve problems and provide quick solutions for many of our major customers.

Job Responsibility:

  • Research, diagnose, troubleshoot and solve Hardware and Software issues
  • Follow standard procedures to escalate unresolved Hardware and Software issues to designated internal stakeholders
  • Prepare accurate and timely reports and ensure proper recording and closure of all issues
  • Document tool issues, and develop the best-known-method(BKM) for troubleshooting cases
  • Share experiences to the team and contribute to the BKM system
  • Support Research & Development projects to improve system performance
  • Equipment installation based on manufacturing specification
  • Transfer new product knowledge to Field Service Engineers (1L and 2L)
  • Supporting on-site introduction of new model machines and/or new platforms to our local customer service team and customer engineers
  • Manage and support new upgrades or commercial options for new and existing HMI systems

Requirements:

  • Bachelors degree in a technical field
  • Minimum 5 years’ relevant work experience
  • Minimum 3 years experience diagnosing and troubleshooting HMI or similar capital equipment
  • Minimum 2 years' experience with stakeholder management and partnering with cross functional teams
What we offer:
  • medical
  • dental
  • vision
  • basic life insurance
  • 401k plan
  • eight (8) hours of vacation leave every month
  • (13) paid holidays throughout the calendar year

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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