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ASML Logo ASML · IT - Software Development

Global Support Engineer - HMI

United States, San Jose 103125.00 - 154688.00 USD / Year · Job Posted May 05, 2026
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Job Description

The Customer Support Organization is responsible for the installation, qualification, upgrade, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair, upgrades, and maintenance for the customers within the specific region. As a Global Support Engineer, you will be responsible for 3rd Line hardware and software support for our HMI product line across the US and Europe. This team consists of 8 Global Support Engineers who partner and collaborate together to solve problems and provide quick solutions for many of our major customers.

Job Responsibility

  • Research, diagnose, troubleshoot and solve Hardware and Software issues
  • Follow standard procedures to escalate unresolved Hardware and Software issues to designated internal stakeholders
  • Prepare accurate and timely reports and ensure proper recording and closure of all issues
  • Document tool issues, and develop the best-known-method(BKM) for troubleshooting cases
  • Share experiences to the team and contribute to the BKM system
  • Support Research & Development projects to improve system performance
  • Equipment installation based on manufacturing specification
  • Transfer new product knowledge to Field Service Engineers (1L and 2L)
  • Supporting on-site introduction of new model machines and/or new platforms to our local customer service team and customer engineers
  • Manage and support new upgrades or commercial options for new and existing HMI systems

Requirements

  • Bachelors degree in a technical field
  • Minimum 5 years’ relevant work experience
  • Minimum 3 years experience diagnosing and troubleshooting HMI or similar capital equipment
  • Minimum 2 years' experience with stakeholder management and partnering with cross functional teams

What we offer

  • medical
  • dental
  • vision
  • basic life insurance
  • 401k plan
  • eight (8) hours of vacation leave every month
  • (13) paid holidays throughout the calendar year
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