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Global Services Director

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Robert Half

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Location:
United States , Framingham

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a dedicated Global Services Director to lead compliance efforts and manage a global field service team in Framingham, Massachusetts. This role involves ensuring adherence to international standards, driving process improvements, and overseeing technical operations related to textile equipment. The ideal candidate will possess strong leadership skills and a deep understanding of regulatory compliance.

Job Responsibility:

  • Ensure compliance with company quality procedures and international standards, including ISO 13485
  • Lead and oversee the operations of a global field service team
  • Diagnose defective parts, identify root causes, and carry out necessary repairs using specialized textile equipment
  • Manage the repair and analysis of returned field units, ensuring proper handling and documentation
  • Drive process improvement initiatives to enhance operational efficiency
  • Perform testing and develop test procedures for various parts and systems
  • Monitor project progress, prioritize tasks, and ensure timely completion of deliverables
  • Create and update training programs and materials to support team development
  • Build comprehensive dashboards and reporting mechanisms for upper management
  • Travel domestically and internationally as needed to support global operations

Requirements:

  • 10+ years of manufacturing and warehouse experience
  • 3+ years of hands on device experience (or a related technical/electronic/mechanical product)
  • Exposure to electrical/mechanical schematics, multi-meters, oscilloscopes and wire repair tools a big plus
  • Working knowledge of ISO 13485/QSR requirements desired
  • Experience with six sigma or TQM manufacturing preferred
  • NetSuite experience strongly desired
  • Management of a team across multiple sites

Nice to have:

  • Exposure to electrical/mechanical schematics, multi-meters, oscilloscopes and wire repair tools a big plus
  • Working knowledge of ISO 13485/QSR requirements desired
  • Experience with six sigma or TQM manufacturing preferred
  • NetSuite experience strongly desired
What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
  • free online training
  • competitive compensation

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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