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Global Service System Specialist

https://www.randstad.com Logo

Randstad

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Location:
Türkiye , Istanbul

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Global Service System Specialist for our global client.

Job Responsibility:

  • Serve as the primary point of contact for Siroforce users
  • Assess and clarify issues, identify potential root causes
  • Troubleshoot and resolve user inquiries, primarily via email
  • Escalate complex issues to second-level support as needed
  • Document issues and resolutions within the after-sales ticketing system
  • Support Siroforce-related projects, with a focus on master data activities
  • Maintain strong knowledge of core after-sales service business processes, system architecture and key interfaces, and service master data structures and dependencies
  • Analyze, diagnose, and resolve user issues in a structured and analytical manner
  • Monitor and follow up on resolved issues to ensure user satisfaction
  • Contribute to system improvements by initiating change requests and supporting testing activities

Requirements:

  • Strong understanding of end-to-end business processes with a workflow-oriented mindset
  • Ability to analyze how master and transactional data are created and interrelated within business processes
  • Experience in testing system changes, enhancements, and bug fixes within a change management framework
  • Solid understanding of workflow-based systems
  • Proficiency in MS Office and cloud-based ticketing systems
  • Highly organized, efficient, and user-focused with a strong service mindset
  • Ability to work independently as well as collaboratively in an international team environment
  • Structured and analytical thinker with strong prioritization skills
  • Excellent communication skills with fluency in English (written and verbal)

Nice to have:

  • SAP knowledge
  • additional languages

Additional Information:

Job Posted:
May 03, 2026

Expiration:
July 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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