Global Service Manager Job at Citi (Warsaw)

Operations Manager - Global Hospitality Services

The Operations Manager is a professional responsible for supporting the strategi...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of proven operations experience with strong emphasis on hospitality
Experience in executive, food & beverage, or related services including multi-site and multi-service corporate environments
Demonstrated experience in third-party vendor management, client liaison, and relationship management
Fundamental understanding of operational controls and associate processes
University degree (Bachelor's or Master's) in Hospitality, Business Administration, or related major
Professional certifications in Food Safety Management (e.g., HACCP) and/or Managerial Leadership (e.g., PMP, Lean Six Sigma) are highly desirable

Job Responsibility

Support operations excellence and vendor management
Assist in overseeing performance, issue management, and corporate social responsibilities across Indian region
Support as subject matter expert in uplifting operational standards, people management, and project management initiatives
Assist in ensuring continuous service improvement, operational compliance, and alignment with global standards
Support management of operational budgets and identify efficiency opportunities
Assist in coordinating and implementing Compliance guidelines
Support implementation of robust control measures to minimize reputational risk

Fulltime

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Senior Manager - Category Management (Technology Services)

The Global Category Senior Manager at Amgen will develop and execute global stra...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 5 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Master’s degree and 8 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Bachelor’s degree and 12 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources
Familiarity with procurement platforms (e.g., Ariba), ERP systems, and advanced analytics tools
Excellent problem-solving, organizational, and analytical skills, including the ability to interpret large datasets and generate actionable insights
Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment

Job Responsibility

Own and evolve the global category strategy for Technology Services, aligned with business goals, with a focus on unlocking value, optimizing supplier relationships, and mitigating risk
Partner with Technology stakeholders across R&D, Commercial, and Operations to understand needs and shape procurement strategies that support enterprise priorities in a proactive manner
Act as a trusted advisor and thought leader, delivering insights on market trends, supplier capabilities, and best practices tailored to the Technology Services domain
Lead the creation of robust, financially grounded business cases (e.g., outsourcing models, total cost of ownership, supplier consolidation) that support procurement decisions and drive measurable impact
Stay ahead of market shifts in professional technology services— including evolving delivery models, workforce trends, and service innovation— and translate insights into actionable strategies
Design and drive a multi-year sourcing roadmap for Technology Services aligned with Amgen’s broader vision
Build relationships with external experts, peer companies, and industry bodies to bring leading practices and innovation into Amgen’s Technology Services sourcing strategy
Partner with category managers for consulting and staff augmentation to ensure Amgen take a holistic approach to all external resource driven spend
Provide strategic oversight as the global lead for Technology Services sourcing, ensuring alignment between category strategies and evolving business needs
Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring strategies meet diverse needs and are implemented effectively

Global Procurement Manager - HR & Professional Services

Due to exponential growth in the Global procurement team, this global leading pr...

Location

United Kingdom , London

Salary:

65000.00 - 75000.00 GBP / Year

Bramwith Consulting

Expiration Date

Until further notice

Requirements

Proven experience in strategic sourcing or procurement within a large multinational blue-chip
Strategic Sourcing and Category management experience within the relevant indirect categories (HR & Talent)
Must be degree qualified in a quantitative degree such as business, finance, economics, engineering or mathematics
Strong analytical skills and excellent use of Excel and sourcing systems

Job Responsibility

Development of a best-in-class category plan for the indirect procurement categories under your control: HR, Temporary Labour, Talent Acquisition, Learning & Development, Employee Benefits & more
Implement specific Supplier Relationship Management strategies tailored to the business needs
Identify opportunities to provide significant savings to the business through sourcing and demand management activities
Make use of the 7-step strategic sourcing process to run best-in-class sourcing projects
Recruit and develop a team of experienced procurement managers to support the future growth of the business

What we offer

Car & Bonus

Fulltime

Global Head of Credit Risk Management Services

Provide Leadership and Strategic Direction for CRMS globally including direct ma...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s / University degree
Master’s degree and managerial experience a distinct advantage
demonstrate a consistent track record having worked as a Program or Project Manager, Transformation Lead, PMO or hands on credit and risk management experience
at least 15 years’ experience in Product Development, Banking or Credit Risk Management, including 10+ years of managerial experience
in depth understanding of global and local trends in Financial reporting and standards including regulatory reporting.

Job Responsibility

Act as CRMS point of contact Globally
partner with global leadership in defining and executing CRMS target operating model
effective control and management of the Global function
identification, development, and implementation of CRMS initiatives
act as the key contact and take accountability for internal and external audits
lead projects and provide valuable input to enhance processes
partner with Product Management to reduce risk, automate and streamline through technology
recruitment and selection of staff
contribute to implementation of Institutional Credit Management global and regional strategic plans
management of operational risk and controls

Fulltime

Global Payroll and Benefits Manager

We're recruiting on behalf of a leading international organisation for an experi...

Location

United Kingdom , London

Salary:

25.00 - 30.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

10+ years of experience in global payroll administration
Minimum of 3 years in the financial services industry
Demonstrable experience managing payroll for a group of companies with multiple international entities
Experience with jurisdictions like UK, USA, Singapore, Brazil, and UAE
Extensive experience in global benefits administration from plan design to day-to-day management
Proven ability to work in a fast-paced, group setting and manage multiple priorities simultaneously

Job Responsibility

Oversee Global Payroll: Manage the end-to-end payroll process for all entities globally
Manage Benefits Administration: Administer and manage all global employee benefits
Vendor Management: Act as the primary point of contact for external payroll providers and benefits brokers
Compliance & Reporting: Maintain up-to-date knowledge of global payroll and benefits regulations
Process Improvement: Identify and implement improvements to payroll and benefits processes
Employee Support: Serve as the main point of contact for employee inquiries related to payroll and benefits

Fulltime

Service Manager

Location

Poland

Salary:

Not provided

Anord Mardix Sweden

Expiration Date

Until further notice

Requirements

Fluent English – both spoken and written (mandatory)
Experience in managing a team of service technicians
Field service experience in the power engineering industry
Ability to manage multiple projects and priorities simultaneously
Knowledge of SAP or a similar ERP system
Experience in data management – analysis, reporting, process optimization
Familiarity with project management methodologies
Self-discipline and a strong sense of responsibility
Ability to work under resource constraints (time and cost pressure)

Job Responsibility

Building and developing the service team and managing its daily operations
Coordinating installation and commissioning projects at customer sites
Participating in product acceptance and on-site installations in accordance with contractual obligations
Ensuring the highest quality of customer service and continuous process improvement
Building and maintaining long-term relationships with clients and partners
Handling complaints and initiating corrective actions
Cooperating with the global service department
Creating, implementing, and verifying the operational strategy within the assigned area
Managing operational risk and continuously improving operational efficiency
Implementing and supervising the quality management system within the area of responsibility

Client Services Manager

Reporting to the Director of Global Services, the role of Client Services Manage...

Location

Australia , Perth

Salary:

Not provided

Wenco (a Hitachi Construction Machinery...

Expiration Date

Until further notice

Requirements

5+ years’ experience with fleet management products on hardware and software applications
Ability to handle remote site installations, upgrades, and software support
8+ years’ technical supervisory experience of people and resources
Ability to do standard and custom system configurations for client’s sites within the Wenco product suite
Ability to develop a scope of work for all non-standard features (custom development) on existing and new client sites
Computer Technology background (Including exposure to Linux, Cisco, Database Administration, Business Systems Analysis, Microsoft Exchange, etc.)
Must be eligible to work in Australia
Bachelor's degree in Engineering, IT, Business, or relevant discipline

Job Responsibility

Drive operational excellence in the technical aspects of work performed to support clients
Manage installations, upgrades, and integrations, including autonomous haulage systems and Open Autonomy deployments
Lead and manage the regional Services team (and subcontractors as required)
Serve as the primary point of contact with clients
Plan resource allocation at least 3 months in advance
Develop project plans and schedule project goals, milestones, and deliverables
Travel to client sites globally as required
Take operational decisions and action/delegate a mutually acceptable plan to secure client satisfaction
Identify and communicate personnel, training, resourcing, technical, and client-related needs or issues
Conduct remote support and upgrade procedures

Fulltime

Global Service Manager

Citi

Location:
Poland , Warsaw

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 19, 2025

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