Global Service Manager, Citi

Citi

Location:
Poland, Warsaw

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The role is part of Citi’s regional Commercial Cards business, specializing in managing and growing client relationships. Responsibilities include strategic communication with clients, program optimization, issue resolution, and project management. The job offers a competitive salary, social benefits, training opportunities, and a hybrid work model.

Job Responsibility:

Frequent and proactive two-way client communication that supports strategic and operational aims
Regular conference calls resulting in measurable actions
Schedule, organize and chair regular client service face to face reviews in collaboration with client executives, relationship management and other functional areas where relevant
Work with global clients on program optimization, digitization and adoption of self-service tools
Day-to-day issue tracking and resolution with key client organization contacts having emphasis on resolving the root causes and prevention
Take ownership of the service relationship, operational health and coordinate internal regional client contacts
Enable client growth and proactive program improvement using client feedback, performance KPI and data platforms
Identify opportunities and solutions for existing clients and work with Citi stakeholders to develop Commercial Cards footprint
Manage global projects and coordinate work of regional teams
Prepare and discuss project plan with clients
Work towards agreed timelines

Requirements:

Fluent English and another European language desirable (French/German)
Minimum of 3 years of experience in B2B or corporate customer service or account management
Excellent presentation and communication skills
Proficiency in data analysis and translating KPI into meaningful narratives
Project management skills desirable (certification is an advantage)
Strong MS Office and adaptable workflow system skills

Nice to have:

Another European language desirable (French/German)
Project management skills (certification is an advantage)

What we offer:

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi’s global network

Additional Information:

Job Posted:
November 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Global Service Manager