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Barclays Logo Barclays · Human Resources

Global Service Manager (Payroll)

United Kingdom, Northampton · Job Posted February 16, 2026
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Job Description

In this Vice President level role, you will act as the Global Service and Vendor Management Lead for the Payroll function, overseeing all service management activities, including governance, reporting and analytics, and risk and control, coordinating across our regional teams to identify and resolve thematic service challenges and opportunities where these arise. You will manage vendor governance, working with our partners to ensure cost efficiency, contractual compliance and consistent service performance. Working closely with the Payroll Portfolio Business Manager, you will contribute across multiple concurrent projects, playing a key role to help shape and define new ways of working and improved service standards.

Job Responsibility

  • Act as the Global Service and Vendor Management Lead for the Payroll function, overseeing all service management activities, including governance, reporting and analytics, and risk and control
  • Manage vendor governance, working with our partners to ensure cost efficiency, contractual compliance and consistent service performance
  • Contribute across multiple concurrent projects, playing a key role to help shape and define new ways of working and improved service standards
  • Work across a diverse set of internal and external stakeholders
  • Support senior stakeholders, manage governance rhythms, oversee business management activities, and ensure a strong control environment
  • Influence continuous improvement across processes, data quality and service operations
  • Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations
  • On- and offboarding of new employees
  • Maintenance of colleague personal and reference data in relevant HR information systems
  • Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance

Requirements

  • Presentations and Communications - able to draft accurate, concise and relevant presentations and communications
  • Risk and Control Expertise – governance, drafting of Policies and Standards, controls
  • Excel and Data Management skills – analytical capability required
  • Service Management Expertise – governance, issue resolution, controls, performance monitoring
  • Vendor Management Experience – including cost oversight, contract performance and relationship management

Nice to have

  • People management experience
  • Business management or governance background
  • Experience working in Payroll or adjacent operational functions

What we offer

  • Focus on wellbeing
  • Unique initiatives to enhance your wellbeing like our colleague allotment
  • Big opportunities
  • The workplace of the future
  • Hybrid working
  • Structured approach to hybrid working
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