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In this Vice President level role, you will act as the Global Service and Vendor Management Lead for the Payroll function, overseeing all service management activities, including governance, reporting and analytics, and risk and control, coordinating across our regional teams to identify and resolve thematic service challenges and opportunities where these arise. You will manage vendor governance, working with our partners to ensure cost efficiency, contractual compliance and consistent service performance. Working closely with the Payroll Portfolio Business Manager, you will contribute across multiple concurrent projects, playing a key role to help shape and define new ways of working and improved service standards.
Job Responsibility:
Act as the Global Service and Vendor Management Lead for the Payroll function, overseeing all service management activities, including governance, reporting and analytics, and risk and control
Manage vendor governance, working with our partners to ensure cost efficiency, contractual compliance and consistent service performance
Contribute across multiple concurrent projects, playing a key role to help shape and define new ways of working and improved service standards
Work across a diverse set of internal and external stakeholders
Support senior stakeholders, manage governance rhythms, oversee business management activities, and ensure a strong control environment
Influence continuous improvement across processes, data quality and service operations
Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations
On- and offboarding of new employees
Maintenance of colleague personal and reference data in relevant HR information systems
Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance
Requirements:
Presentations and Communications - able to draft accurate, concise and relevant presentations and communications
Risk and Control Expertise – governance, drafting of Policies and Standards, controls
Excel and Data Management skills – analytical capability required
Service Management Expertise – governance, issue resolution, controls, performance monitoring
Vendor Management Experience – including cost oversight, contract performance and relationship management
Nice to have:
People management experience
Business management or governance background
Experience working in Payroll or adjacent operational functions
What we offer:
Focus on wellbeing
Unique initiatives to enhance your wellbeing like our colleague allotment