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Social Value Portal Ltd Logo Social Value Portal Ltd · IT - Administration

Global Service Management Platform Architect

United States, Indianapolis 124500.00 - 182600.00 USD / Year · Job Posted March 01, 2026
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Job Description

Platform Architect responsible for technical oversight and delivery with our Global Service Management Platforms (predominately Service Now) in Tech at Lilly, working side by side with peers in a global team. You will be a technical leader who understands the platform and interdependencies of the modules, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions, with the right security standards are delivered. You will demonstrate strong technical abilities, a sound understanding of business strategy and policies that govern the Service Management platforms and possesses advanced experience and knowledge of ServiceNow security, as well as alignment to the long-term vision of enterprise solutions.

Job Responsibility

  • Engage deeply with enterprise architects, Cyber Security, the Lilly Global Service Management Platform team, cross functional IT partners, and vendors to enhance the ServiceNow capabilities, security model and deliver new bleeding edge functionality
  • Cut through ambiguity and re-imagine how services should be established and managed to ensure the highest levels efficiency
  • Be a respected and robust technical partner who feels obligated to focus on enterprise value-based outcomes
  • Establish new enterprise capabilities through engagement with cross functional partners and vendors whilst minimizing technical dept
  • Demonstrate technical proficiency and governance of the ServiceNow platform, along with thought leadership and counsel to the Product Managers, along with delivery execution oversight and coaching to technical development teams
  • Leverage passion for AI and Automation to chart an effective course for optimising workload
  • Define and drive the technical approach for best practices, policies, and procedures related to design and development of platform applications, security, and integrations
  • Ensure effective impact analysis of platform changes, maintaining consistency and adherence to Standard Operating Procedures concerning architecture, security, data, integrations, and processes
  • Advise on key program initiatives and technology roadmaps
  • Lead compliant/secure tech implementation
  • Influence automation toolset implementations to be aligned with strategic roadmap and standards
  • Maximize value derived from toolset by increasing knowledge across Tech at Lilly of capabilities
  • Oversee the design, implementation, and evolution of the platform, ensuring stability, security, and scalability
  • Apply the least privilege principle, ensure compliance with Lilly's security controls, and oversee security awareness training
  • Leverage automation and self-service initiatives to enhance operational efficiency and user experience
  • Ensure the effective integration of ITSM tools with other enterprise platforms
  • Stay ahead of industry trends and emerging technologies to enhance service management capabilities
  • Stay current on ServiceNow products, security and applicable integrated technologies
  • Maintain an unwavering emphasis on enhancing the digital user experience and boosting end-user productivity
  • Lend unique expertise to a diverse, driven, and successful team

Requirements

  • ServiceNow Certified System Administrator (CSA) or equivalent ITSM platform certifications
  • Clear expertise in utilising AI and Automation to eliminate manual workload and reduce complexities
  • Experience with Agile and DevOps methodologies
  • Demonstrated influence, communication, presentation, and facilitation skills
  • Demonstrated strong partnership skills and influence with business partners
  • Strong organizational and communication skills
  • Strong negotiation skills
  • Proactive, demonstrated ability to challenge the status quo and strong ability to drive peers and above to timely decisions
  • A high level of intellectual curiosity, external perspective, technical aptitude and innovation interest
  • Bachelor’s Degree in Computer Science, Information Technology, or related technical field
  • 5+ years of experience in IT service management, with a strong focus on ITSM platforms (e.g., ServiceNow, BMC Remedy, Cherwell)
  • Proven experience with technical leadership global/diverse teams and large-scale ITSM transformations
  • Experience with ITIL frameworks, service operations, and process improvement methodologies
  • Applied knowledge of ITIL v3
  • Applied knowledge of NIST Cyber Security Framework

What we offer

  • Eligibility to participate in a company-sponsored 401(k)
  • pension
  • vacation benefits
  • eligibility for medical, dental, vision and prescription drug benefits
  • flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
  • life insurance and death benefits
  • certain time off and leave of absence benefits
  • well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)
  • company bonus (depending, in part, on company and individual performance)
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