Global Service Engineer Job at T2M Resourcing

Staff Software Engineer - Cloud Global Services

We are currently hiring a Staff Software Engineer in our Cloud Global Services t...

Location

United States

Salary:

170000.00 - 260000.00 USD / Year

Temporal

Expiration Date

Until further notice

Requirements

Rich experience as an 'Arranger' and/or 'Builder/Enhancer' in large-scale distributed systems design (reliability, scalability)
Operational experience in large-scale distributed systems environments
Experience developing highly concurrent systems
Demonstrated experience writing concurrent code (pref. Go, Java) in production as Advanced or Expert levels
Knowledge and experience of reliability to ensure the high reliability of the Temporal system
Ideas and actions to improve the velocity of the team

Job Responsibility

Design and implement core backend service features for Temporal's high-availability services in-region, cross-region, and re: cross-cloud failover
Clearly document design choices and operational knowledge to successfully deploy and run services with those features
Provide appropriate service level logs and metrics to make features operational for cloud service setup
Provide appropriate alerts, dashboards, and runbooks for production

What we offer

Unlimited PTO, 12 Holidays + 2 Floating Holidays
100% Premiums Coverage for Medical, Dental, and Vision
AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
Empower 401K Plan
Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more
$3,600 / Year Work from Home Meals
$1,500 / Year Career Development & Learning
$1,200 / Year Lifestyle Spending Account
$1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment)
$500 / Year Professional Memberships

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 1-2 years
Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
Excellent communication skills in French and English (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Monitor issues from start till resolution
Escalate unresolved problems to higher level of support
Ability to work under pressure and manage tight deadlines
Experience in handling international (European & US, and Asia Pacific Geographics) clients

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat
Categorize and record reported queries and provide solutions
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL and company's quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for resolution
Tracking and documenting any changes made to the KB article and creating KB articles

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Field Service Engineer

Our client is the world’s leading provider of digital printing solutions. Since ...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

Strong electromechanical knowledge, ideally with experience supporting industrial machinery, robotics, automation systems, or digital printing equipment
Ability to logically troubleshoot complex systems (mechanical, electrical, software)
Familiarity with inkjet technology, RIPs, design software, or digital imaging workflows is highly beneficial
Understanding of networking fundamentals (TCP/IP, connectivity troubleshooting)
Experience in technical service, field engineering, or installation within industrial equipment or digital printing environments
Proven customer-facing experience with the ability to train operators and explain technical concepts clearly
Experience creating service documentation or providing structured technical training is a plus
Outstanding customer service, presentation, and training abilities
Highly independent, proactive, and solution-oriented
Organized and efficient in managing multiple cases and priorities

Job Responsibility

Lead on-site installation of industrial devices at customer facilities across Europe
Deliver high-quality operator and maintenance training to enable customer self-service
Act as the first line of support for technical issues, diagnosing most problems remotely through structured troubleshooting
Maintain detailed case records in the CRM, ensuring transparent tracking of issues, resolutions, and field learnings
Produce technical guides, videos, and step-by-step service materials for the global knowledge base
Collaborate closely with engineering teams, manufacturing partners, and global technical specialists to escalate complex issues and contribute to product improvements
Partner with Sales, Application Specialists, and other internal teams to ensure aligned communication and high customer satisfaction
Attend industry events and support demonstrations when needed
Stay current on new procedures, components, and updates related to the product line
Perform additional duties that support the successful rollout of this new industrial product category

What we offer

Competitive salary + Bonus based on performance
Hybrid model from Barcelona
Permanent contract
Flexible working hours
Ticket restaurant
Private health insurance
Opportunity to start a new business unit and grow within

Fulltime

Procurement Manager - Capital Construction & Engineering Services

Define & deliver optimised Capital Procurement & Contract strategies for UK Capi...

Location

United Kingdom , Irvine OR Montrose

Salary:

Not provided

Experis

Expiration Date

Until further notice

Requirements

10 years Capital Construction & Engineering experience mandatory
6-10 years' experience of procuring Professional Services (i.e., design, engineering, and project delivery consultants) and Trade packages within complex, multistage project delivery model (Front End & Execution) e.g., FEED + EPCm
Advanced understanding of contractual risk allocation across delivery models (i.e., EPCM, EPC, IPD)
Advanced understanding of Categories present within capital projects: i.e., Professional Services, Civil, Structural & Architectural, Electrical, Control & Instrumentation, Automation, Mechanical & Piping, Process equipment
Experience of working with and drafting standard form contract agreements - FIDIC, NEC, IChemE
NEC preferred
Experience of working with Lump Sum, Cost Plus, Re-measurable & Target Cost models
Good People management both downward and upward
Good project management skills
Extensive experience across key procurement processes: Category strategy and category management

Job Responsibility

Define & deliver optimised Capital Procurement & Contract strategies for UK Capital Projects within Pharma portfolio
Ensure successful project delivery (safety, cost, quality, time) against business case, customer requirements, compliance requirements and total cost of ownership
Effectively manage stakeholder relationships with internal customers and external suppliers
Business partner for regional site capex project managers
Maximize the delivery of Capital Projects
Champion the project safety culture, behaviours, and engagement activities
Act as project procurement partner for site Capital Projects
Provide Work Package sourcing support for Category owners (as per Ariba Guided Buying)
Secure buy in and introduction of Procurement at the early project stage to define best contracting and procurement strategies
Accountability for defining and executing robust contracting and procurement strategies (e.g. EPCM, EPC, IPD)

Head of Customer Service - Global

As we scale across Southeast Asia and beyond, Cogoport’s mission is to transform...

Location

Singapore , Singapore

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

MBA from a reputed institution (Bachelor’s in Business or Engineering preferred)
10+ years in service leadership roles across customer operations, success, or support
At least 3 years in logistics, freight forwarding, or international supply chain experience (preferred)
Deep knowledge of CX design, service operations, and contact center management
Lean Six Sigma Black Belt certification preferred
strong track record of process optimization
Visionary yet execution-driven — someone who can scale from 0 to 1, then 1 to 100
Strong communicator, people leader, and cross-functional collaborator
Empathy-first mindset paired with data-driven decision-making

Job Responsibility

Own the strategy and execution of the entire Customer Service function across Southeast Asia
Build and lead a high-performing team spanning Booking Desk, Documentation Control, and Escalation Management
Set and improve KPIs including CSAT, NPS, First Response Time, Resolution SLA, and Retention Rate
Implement Lean, Six Sigma, and automation best practices to remove inefficiencies and scale effortlessly
Drive cross-functional initiatives with Product, Ops, Tech, and Sales to ensure end-to-end customer satisfaction
Create structured escalation management and issue resolution frameworks with internal and external stakeholders
Monitor VOC (Voice of Customer) insights and use them to refine playbooks, process flows, and journey maps
Represent Customer Success in leadership meetings and proactively drive product/process improvements based on service feedback

What we offer

A leadership seat to design and scale customer service across Southeast Asia
Access to digital customer experience tooling and automation infrastructure
A global team culture that values experimentation, empathy, and ownership
Fast-paced environment with autonomy to build and lead from the front
A chance to transform how customers experience global logistics — and build a legendary service organisation

Fulltime

Service Desk Senior Engineer

Service Desk Senior Engineer-Service Support position at Sopra Steria, a major T...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Working knowledge of Operating Systems (Windows 10 & Windows 11)
MS Office
Outlook
MS Teams
Azure AD
on-prem Active Directory
M365
Defender
VPN
ServiceNow

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat within the time specified by the agreed service levels
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that the problems highlighted are followed up on
Maintain procedures that are compliant with ITIL, the company's quality management system
Knowledge of computers, IT infrastructure, Printers, MS Office products, networks, servers, etc., and their components
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Tracking and documenting any changes made to the KB article and creating of KB article

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Service Delivery Guide Engineer

Entry-Level Service Delivery Guide Engineer position in the Service Delivery Rea...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)
Experience with technical writing (academic, internship, or professional)
Familiarity with HPE products, data center hardware, installation processes, or technical support environments is preferred
Experience working in remote or distributed teams is an advantage
Knowledge of HTML and experience debugging, linting, and maintaining HTML code
Ability to work within templates and follow strict stylistic and branding standards
Experience using Adobe Dreamweaver, Adobe Acrobat, and Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
Experience with SharePoint content management, including adding web parts and publishing ASPX pages
Strong written and verbal communication skills in English
Self-motivated, detail-oriented, and able to work independently

Job Responsibility

Create, update, and publish service delivery guides and technical documentation for HPE products and services
Work within HTML templates to produce clean, accurate, and well-structured documentation that follows HPE formatting, branding, and style standards
Collaborate with global engineering and delivery teams to gather technical information and convert it into clear, standardized documentation
Validate documentation quality, including debugging/linting HTML, checking formatting, and verifying links
Use SharePoint to upload, manage, and publish content (including adding web parts and updating ASPX pages)
Utilize Adobe Dreamweaver, Acrobat, and MS Office tools to edit, format, and prepare documents for release
Maintain documentation consistency across product lines and ensure alignment with HPE templates and processes
Communicate clearly in English via email and virtual meetings to clarify requirements and report progress
Manage tasks independently and meet deadlines while working in a remote, distributed environment

What we offer

A competitive salary and extensive social benefits
A diverse and dynamic work environment
Work-life balance and ongoing support for career development
Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Services Trust and Assurance Engineer

As HPE Aruba Networking's customers pivot to consume more of their networking ca...

Location

United States

Salary:

101900.00 - 234500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5-10 years of relevant work experience
Background in Governance, Risk, and Compliance (GRC)
Bachelor’s degree from an accredited college or university, or equivalent broad-based experience in the workforce
Understanding of Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform
Certifications such as AWS Cloud Practitioner or AWS Certified Solutions Architect are highly desirable
A broad understanding of IT service accreditation, attestation, and certification frameworks such as CSA CCM, FedRAMP, PCI-DSS, SOC2, and ISO 27001
Excellent verbal and written communications skills
Understanding of privacy frameworks such as GDPR and CCPA
Certifications such as CISSP or CCSP are desirable

Job Responsibility

Working collaboratively with R&D teams developing software for Aruba services to ensure understanding and adoption of the NIST Secure Software Development Framework (SSDF / SP800-218) and achievement of desired maturity targets
Synchronize additional R&D requirements from other applicable assessment or regulatory frameworks such as SOC2, ISO 27001, FedRAMP, and PCI-DSS
Develop, plan, and execute a compliance and accreditation program for each customer-facing service based on customer needs
Engage third-party consultants, auditors, and assessors as necessary
Work with the HPE Privacy Office and the Chief Privacy Officer to ensure global privacy requirements are actively addressed
Interface regularly with HPE Global Security, SRE, and the HPE Transformation Office
Serve as a coordinating function if and when security incidents occur

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Global Service Engineer

T2M Resourcing

Location:
United Kingdom

Category:
Manufacturing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 02, 2026

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