Global Senior Service Delivery Manager Job at Vodafone (Bangalore)

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Senior Service Delivery Leader

Job Description Job ID: 351247 Date posted: 30/06/2026 Who you are We are lookin...

Location

India , Bengaluru

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

8–12 years of hands-on experience in IT or HR technology service delivery
ITIL knowledge or equivalent service management framework knowledge for structuring and governing service operations
Direct, proven experience managing service delivery or service operations within an HR technology environment (platforms like SAP SuccessFactors, SNOW or Avature) with experience in managing SLAs and service performance at a global scale
Demonstrated leadership of HR transformation programs— specifically setting up services from the ground up, defining and owning KPIs, and driving measurable performance improvements across global or multi-country environments
Strong stakeholder management experience at a complex level — working across country organizations and global business operations
Service-first mindset - consistently prioritizing quality, accountability, and delivery outcomes

Job Responsibility

Own the overall service delivery framework across HR technology platforms
Define, monitor, and report on SLAs, KPIs, across all service areas for platforms across Core HCM
Lead incident, problem, and change management processes (ITIL-aligned)
Drive root cause analysis and implement preventive measures
Ensure platform stability, availability, and performance across all markets
Oversee service delivery across core HR platforms such as SAP SuccessFactors, ServiceNow, Avature, Open text
Collaborate with technical teams on platform upgrades, releases, and change management
Act as the primary point of contact for business stakeholders, GBO across service areas
Translate business needs into service requirements and delivery plans
Manage vendor and partner relationships effectively

Regional Delivery Senior Manager

Feedzai is the world’s first RiskOps platform for financial risk management, and...

Location

Brazil

Salary:

Not provided

Feedzai

Expiration Date

Until further notice

Requirements

Bsc or Ms degree, preferably in Computer Science or technical equivalent
10+ years of experience in consulting or professional services management, within the software development industry
Demonstrated success delivering projects in the LATAM region, including oversight of large-scale, high-impact client programs
Deep understanding of project scoping, risk management, and operational excellence in client delivery
Experience growing and managing professional services teams in complex enterprise software implementations
Proven track record of managing and growing relationships with large enterprise clients
Demonstrated experience in managing partner relationships and ensuring successful delivery through third-party organizations
Exceptional communication skills—verbal, written, and presentation—tailored to executive stakeholders
Experience partnering with cross-functional teams (Sales, Product, Engineering, Finance, etc.) to drive client success
Strong leadership skills with the ability to recruit, manage, and retain top technical talent

Job Responsibility

Be the focal point of the Region in terms of Onboarding and Activating Clients
Ensure Client’s activations are executed on time and on budget, ensuring client satisfaction through evolving world-class delivery practices across the LATAM portfolio
Manage the team of Project Managers for that region as direct reports and guarantee that the collaborators from across Customer Success who participate in the activations are performing
Partner with the sales organization to ensure accurate proposal estimation and costing, engaging throughout the sales process
Work collaboratively with other internal teams: Product Management, Product Engineering, Account Management, Finance, Customer Support, Pre-Sales & Sales
Manage risks & issues across the region, looking for strategies to understand and cure the cause, not the symptom
Ensure optimal operational practices with proactive capacity planning and billability/utilization targets for the team
Execute strategic improvements to reduce onboarding effort and accelerate time to value
Primary point of contact for all client escalations in the region
Drive recruitment and proactive people management strategies to ensure the retention and growth of key collaborators in the Region

Fulltime

Sap Service Delivery Manager

Role Overview We are seeking an experienced SAP Service Delivery Manager to ...

Location

India , Gurugram

Salary:

Not provided

Khoj Information Technology

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or related field
10+ years of IT experience, with 8+ years in SAP service delivery/support roles
Strong experience with S/4HANA and modern SAP landscapes
Proven experience managing global SAP support engagements
Deep understanding of ITIL frameworks and service management processes
Experience with SAP Cloud ALM / Solution Manager
Strong knowledge of integration architectures and enterprise system landscapes
Excellent communication, stakeholder management, and leadership skills

Job Responsibility

Own and manage end-to-end SAP service delivery across global regions, ensuring adherence to SLAs, KPIs, and customer satisfaction targets
Oversee incident, problem, change, and release management processes in line with ITIL best practices
Manage SAP application support across modules such as S/4HANA (Finance, SD, MM), SuccessFactors, Ariba, and integrated platforms
Ensure smooth transition from project delivery to steady-state support (hypercare to BAU)
Manage complex SAP landscapes including S/4HANA, SAP BTP, cloud (RISE with SAP), and hybrid environments
Ensure effective integration across SAP and non-SAP systems using modern middleware (e.g., SAP Integration Suite)
Drive adoption of SAP ALM tools (Solution Manager / SAP Cloud ALM)
Act as the primary interface between business stakeholders, IT teams, and external partners
Engage with senior leadership to align service delivery with business priorities
Manage stakeholder expectations and provide regular updates on service performance and improvements

What we offer

Health insurance
Job/Soft skill training
Annual leaves

Fulltime

Senior Service Manager

As a Senior Service Manager, you will lead end‑to‑end service delivery for strat...

Location

Italy

Salary:

Not provided

OpenText

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT, Business, or related field
10–15+ years’ experience in IT Service Management with enterprise customers
Proven track record managing large, complex managed services environments
Strong expertise in ITIL-based service governance (ITIL certification preferred)
Ability to lead global teams and influence senior stakeholders
Excellent communication, analytical, and problem-solving skills
Additional certifications such as PMP, Lean, or Six Sigma are an advantage

Job Responsibility

Full accountability for service delivery, SLA performance, and customer satisfaction
Leadership of strategic service improvement initiatives, including optimization, automation, and tooling enhancements
Executive-level engagement through QBRs, governance, and trusted advisory relationships
Coordination of global cross-functional delivery teams and oversight of major incidents
Opportunity to standardize and enhance service management frameworks and best practices
Coaching and development of Service Managers and delivery leaders

Fulltime

Senior Service Manager

As a Senior Service Manager, you will lead end‑to‑end service delivery for strat...

Location

Germany , Grasbrunn

Salary:

Not provided

OpenText

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT, Business, or related field
10-15+ years' experience in IT Service Management with enterprise customers
Proven track record managing large, complex managed services environments
Strong expertise in ITIL-based service governance (ITIL certification preferred)
Ability to lead global teams and influence senior stakeholders
Excellent communication, analytical, and problem-solving skills

Job Responsibility

Full accountability for service delivery, SLA performance, and customer satisfaction
Leadership of strategic service improvement initiatives, including optimisation, automation, and tooling enhancements
Executive-level engagement through QBRs, governance, and trusted advisory relationships
Coordination of global cross-functional delivery teams and oversight of major incidents
Opportunity to standardise and enhance service management frameworks and best practices
Coaching and development of Service Managers and delivery leaders

Fulltime

Service Delivery Manager

The Service Delivery Manager role at NTT DATA involves overseeing strategic onsi...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree (Computer Science/Information Technology/Electronics & Communication/ Information Science/Telecommunications)
12+ years of experience in project management, staffing engagement & governance solutions
Good understanding and hands-on experience delivering enterprise-scale applications and data engineering
Proven knowledge in cloud-native and DevOps-driven environments
Relevant Experience - Minimum 5+ years
Critical thinker and good problem-solver
Good verbal and written communication skills
Good team player, self-starter, and good analytical skills
Good understanding about code quality, security standards, and programing best practices
Certification (added advantage): PMP

Job Responsibility

Client proximity and business development: On‑site engagement - Regularly present at the client offices to build trust with senior stakeholders and operational teams
Account growth - Proactively identify upsell, cross‑sell and new project opportunities
collaborate with local and NTT DATA business stakeholders
Stakeholder management - Act as the spoc for NTT DATA & WBG stakeholder
manage expectations, escalate issues, and negotiate scope changes
Visibility & positioning - Represent NTT DATA in governance forums, steering committees and executive reviews
present performance, roadmap and value propositions
Team oversight and transition strategy: Delivery governance - Supervise subcontracted professionals and business partner/third‑party suppliers
ensure SLAs, quality standards and delivery cadence are met
People leadership - Coach and align local delivery leads

Fulltime

Senior Manager, Global Physical Security Program Leader

Activision Blizzard is seeking to fill the position of Sr. Manager, Global Physi...

Location

United States of America , Santa Monica; Irvine

Salary:

105120.00 - 194400.00 USD / Year

Activision

Expiration Date

Until further notice

Requirements

10 years’ experience in physical security, law enforcement, military, or any combination thereof
At least 5 years of experience managing team strategy, physical security & safety professionals (non-security guard talent), and operational performance
Global corporate security experience
BA or BS highly desired (degrees in fields such as criminal justice, homeland security, emergency management, business administration, or organizational leadership preferred)
Demonstrated experience in physical security technology, event security, guard force management, executive protection, investigations, incident management and threat/vulnerability/risk assessments
Ability to develop and implement physical security best practices, standards, policies, and procedures
Effective management, communication, technical writing, presentation development, and organizational skills
Proficient in a variety of conventional system and application software, including task/project management, visitor management, and case management
Ability to maintain professional composure when dealing with unusual and stressful circumstances
Strong customer service and service delivery

Job Responsibility

Management and development of the global physical security program
Direct oversight of physical security management staff
Management of the following programs, policies, and procedures: Guard force deployment and management
Physical security technology (access control, video surveillance, etc.)
Incident response and investigation
Facility security
Event security
Executive protection
Liaison with law enforcement and other emergency responders as needed

What we offer

Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
Relocation assistance (if required to move)

Fulltime

Operations Senior Manager - Global Fulfillment

We're scaling fast, and we need an Operations Sr. Manager who thrives in complex...

Location

United States

Salary:

149325.00 - 181000.00 USD / Year

Dandy

Expiration Date

Until further notice

Requirements

8–12+ years of experience in strategy, operations, supply chain, logistics, or fulfillment environments
Proven experience launching or scaling physical operations (warehouses, fulfillment centers, manufacturing sites, or similar)
Strong analytical skills with demonstrated experience building and using operational metrics
Background in high-growth or scaling organizations
Comfortable leading complex, ambiguous initiatives with multiple stakeholders
Ability to balance strategic thinking with hands-on execution in fast-moving environments

Job Responsibility

Develop the global strategy for where, when, and how to operate fulfillment capabilities as the company enters new international markets
Assess build vs. partner decisions, including use of third-party warehouses, 3PLs, or contract fulfillment providers
Lead the end-to-end execution of new fulfillment operations, including: Company-owned fulfillment centers (site readiness, process design, staffing, and go-live) and Third-party fulfillment or storage partners (selection, onboarding, operating model definition, and performance management)
Translate strategic plans into clear execution roadmaps with timelines, owners, and success metrics
Ensure new operations launch on time, within budget, and at defined service levels
Design and implement core fulfillment KPIs (e.g., on-time ship, on-time delivery, order cycle time, cost efficiency)
Build reporting mechanisms and operating rhythms to track performance and drive accountability
Use data to identify bottlenecks & prioritize improvements
Diagnose inefficiencies in the current fulfillment operation and develop a clear, prioritized improvement plan
Redesign processes that are manual, fragmented, or outdated to improve throughput, accuracy, and scalability

What we offer

Healthcare
Dental
Mental health support
Parental planning resources
Retirement savings options
Generous paid time off

Fulltime

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Global Senior Service Delivery Manager

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