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Global Security Operations Center Supervisor

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Allied Universal®

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

45.00 USD / Hour
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Job Responsibility:

  • Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
  • Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
  • Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business
  • Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
  • Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
  • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
  • Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
  • Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
  • Provides feedback to both client and contract security management to mitigate failures and improve performance
  • Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations
  • Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues
  • Develop and monitor intelligence sources to identify potential threats or incidents which may target the client
  • Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
  • Perform supervisory/managerial responsibilities
  • Ensure adequate/skilled staffing
  • select employees
  • Establish performance goals and priorities and perform performance appraisals
  • Create and deliver security presentations, reports, and participate in required meetings
  • Perform other duties as assigned by the Contract Security Account Manager or Global Security Management

Requirements:

  • High school diploma or equivalent
  • Minimum of two (2) years of supervisory/management experience
  • Minimum of one (1) year of working in a Security Operations Center or closely related operation
  • Work history to include each the following: Ability to prioritize workload based on urgency
  • able to delegate tasks and communicate to a range of audiences
  • Demonstrated analytic and critical thinking skills
  • Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
  • Demonstration of strong computer skills
  • Excellent oral and written communication skills
  • Excellent analytical and problem-solving skills
  • Superior customer service skills
  • Ability to coach, mentor, and motivate direct reports
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Attention to detail
  • Proficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programs
  • Ability to research, investigate, and compile information
  • Planning and organizing skills
  • Ability to mediate conflict with tact, diplomacy
  • Ability to critically think and conduct analyses in a dynamic environment
  • able to adapt to changing priorities
  • Must have 3+ Years GSOC experience and 1-2+ Years Security Supervisor experience with active guard card
  • Must be technology savvy with excellent verbal and written communication skills

Nice to have:

  • Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environment
  • Military experience
  • College degree in management, criminal justice, or related field of study
What we offer:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal day
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law
  • Competitive Pay, Weekly and Daily Pay, Growth Opportunities

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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