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The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team, ensuring the maintenance of a safe and secure environment for employees, contractors, visitors, and guests. The Global Security Operations Center (GSOC) Manager will lead and oversee a shift-based team, provide strategic program oversight, policy and procedure development, as well as perform technical and project management.
Job Responsibility:
Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management
Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
Develop and update operating procedures and guidance documents
Selection and placement of Analysts
professional development, implement positive as well as disciplinary action as appropriate
develop and implement performance improvement plans
Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations
Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences
Responsible for quality control of all GSOC products and reports
Maintain situational awareness of events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally
escalate to client stakeholders as necessary
Participate in Quarterly Business Reviews
provide expert-level recommendations regarding staffing levels and requirements as they relate to business costs and company profit margins
Receive, evaluate, and disseminate information and reports from security personnel, managers, suppliers, reporting parties, etc.
Support and mentor junior personnel to enhance proficiency with company resources, processes, and procedures
Draft and send emergency mass notifications and other crisis communications
Create concise, factual reports for distribution to client representatives, company management, and external stakeholders
Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk
Partner with internal security, facilities, real estate, enterprise resiliency, and business continuity teams during business-impacting incidents or events
Receive, evaluate, and disseminate incoming information and reports from company security personnel, security officers in the field, company employees, suppliers, reporting parties, and local agencies
Develop concise, fact-based incident reports for distribution to various partners
Represent the company in handling employee or customer complaints, implement resolution to employee grievances or performance deficiencies
Requirements:
Must possess one of the following: Bachelor’s degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
High School diploma or equivalent with a minimum of seven (7) years of work experience in a Global Security Operations Center role
Minimum of five (5) years of experience in corporate security management or a similar role
Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management
Demonstrated working knowledge of best-in-class security processes and practices
Effective oral and written interpersonal communication skills
Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms
Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology
Ability to work in a fast-paced organization
Ability to make decisions, multi-task, and operate within high-stress situations
Working knowledge of current global events and the global sociopolitical landscape
Ability to analyze and think critically
Planning, organizing, and leadership skills
Strong customer service and service delivery orientation
Nice to have:
Master’s degree in Criminal Justice, Emergency Management, Communications, or related field of study
Ability to operate radio or telephone equipment and console monitors
Intelligence, corporate, military, and security experience
What we offer:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly