Global Security Operations Center Manager Job at Allied Universal® (Roanoke)

Global Security Operations Center Manager

The Global Security Operations Center (GSOC) Manager plays a vital role within t...

Location

United States , Rancho Cordova

Salary:

83200.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor's degree in criminal justice, security management or a related field of study
High school diploma with a minimum of seven (7) years of work experience in a security professional role
Minimum of five (5) years of experience in corporate security or a similar role
Minimum of two (2) years of experience leading and managing all aspects of a corporate control center
Extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software
Understanding of security operations to include security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management
Excellent oral and written communication skills
Planning, organizing, and leadership skills
Strong customer service and service delivery orientation
Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures

Job Responsibility

Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders
Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues
selection and placement of GSOC staff
design and implement career development and performance improvement measures
Drive process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration
Maintain internal and external stakeholder relationships
Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
Supervise the implementation of new technologies and business processes to improve efficiency
Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Fulltime

Global Security Operations Center Manager

The Global Security Operations Center (GSOC) Manager plays a vital role within t...

Location

United States , Santa Clara

Salary:

115000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor’s degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
High School diploma or equivalent with a minimum of seven (7) years of work experience in a Global Security Operations Center role
Minimum of five (5) years of experience in corporate security management or a similar role
Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management
Demonstrated working knowledge of best-in-class security processes and practices
Effective oral and written interpersonal communication skills
Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms
Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology

Job Responsibility

Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management
Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
Develop and update operating procedures and guidance documents
Selection and placement of Analysts
professional development, implement positive as well as disciplinary action as appropriate
develop and implement performance improvement plans
Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations
Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences
Responsible for quality control of all GSOC products and reports

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Global Security Operations Center Manager

The Global Security Operations Center (GSOC) Manager plays a vital role within t...

Location

United States , Rancho Cordova

Salary:

83200.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor’s degree in criminal justice, security management or a related field of study
High school diploma with a minimum of seven (7) years of work experience in a security professional role
Minimum of five (5) years of experience in corporate security or a similar role
Minimum of two (2) years of experience leading and managing all aspects of a corporate control center
Extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software
Understanding of security operations to include security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management
Excellent oral and written communication skills
Planning, organizing, and leadership skills
Strong customer service and service delivery orientation
Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures

Job Responsibility

Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders
Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues
selection and placement of GSOC staff
design and implement career development and performance improvement measures
Drive process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration
Maintain internal and external stakeholder relationships
Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
Supervise the implementation of new technologies and business processes to improve efficiency
Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Security professional - global security operations center shift lead

Allied Universal® is hiring a Global Security Operations Center (GSOC) Shift Lea...

Location

United States , Carlsbad

Salary:

24.50 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of two (2) years of technical writing experience
Minimum of two (2) years of verifiable security experience
Minimum of two (2) years of verifiable Global Security Operation Center experience
Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)
Must possess one or more of the following: Service in the active-duty military, military reserves, or National Guard
Service in auxiliary police or police cadets
Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study
Technical writing skills

Job Responsibility

Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
Update the GSOC Operator schedule
ensure coverage for all openings and callout
notify the Account Manager if there are any open posts that cannot be covered
Ensure all GSOC activities comply with local, national, and international laws and client regulations
Conduct regular audits and assessments to identify area of improvement
Ensure all training requirements are met for all operators
complete training checklists for new hires and when retraining operators
Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Fulltime

Security Global Operations Center (GSOC) Operator

Allied Universal® is hiring a Global Security Operations Center (GSOC) Operator ...

Location

United States , Cupertino

Salary:

30.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Demonstrated analytic and critical thinking skills and ability to expertly prepare reports
Ability to use logic and reasoning to reach conclusions and approaches to problems
Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
Possession of highly proficient computer skills including Microsoft Office applications
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Flexibility to work various shifts and willingness to assist the team when needed
Ability to adapt to a dynamic environment and work under pressure

Job Responsibility

Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces
Access Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy
CCTV System: Operators manage the companies CCTV system and process video footage request
Provide access management to all company facilities
Conduct alarm monitoring for Open Text facilities
Manage all video footage requests in accordance with company policy
Manage all access report requests in accordance with company policy
Notify the appropriate personnel in an emergency
Notify, direct, and assist emergency personnel in the event of an emergency
Liaison between clients, other departments, and company leadership during an emergency

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Ongoing paid training programs and career growth opportunities
Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more

Fulltime

Global Security Operations Center Supervisor

Allied Universal®, North America's leading security and facility services compan...

Location

United States , Southlake

Salary:

26.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
At least four years of experience in security
Ability to meet licensing requirements subject to state and/or local laws and regulations
Excellent instructional, customer service, written and verbal communication skills
Experience in conducting research/analysis
Ability to multitask in a fast paced, at times stressed work environment
Comfortable with high-tech work environment and constant learning of new tools and innovations
Flexibility to work all shifts, and willingness to assist the team with overtime when needed
Good working knowledge of Microsoft Office suite and Windows OS
Self-motivated, curious, and knowledgeable pertaining to news and current events

Job Responsibility

Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance
Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally
Drafts and sends emergency mass notifications and other crisis communications
Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents
Assisting the Client's security personnel with the development and/or revision of security operation center processes, protocols, and systems
Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms
Provides back-up, support, and on-call function as-needed
Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Operations Manager
Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or other tool)

Fulltime

Global Security Operations Center Supervisor

Location

United States , San Francisco

Salary:

45.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of two (2) years of supervisory/management experience
Minimum of one (1) year of working in a Security Operations Center or closely related operation
Work history to include each the following: Ability to prioritize workload based on urgency
able to delegate tasks and communicate to a range of audiences
Demonstrated analytic and critical thinking skills
Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
Demonstration of strong computer skills
Excellent oral and written communication skills
Excellent analytical and problem-solving skills

Job Responsibility

Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business
Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
Provides feedback to both client and contract security management to mitigate failures and improve performance
Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law
Competitive Pay, Weekly and Daily Pay, Growth Opportunities

Fulltime

Global Security Operations Center (GSOC) Operator

The GSOC Operator is responsible for using security best practices to identify, ...

Location

United States , Cupertino

Salary:

30.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Demonstrated analytic and critical thinking skills and ability to expertly prepare reports
Ability to use logic and reasoning to reach conclusions and approaches to problems
Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
Possession of highly proficient computer skills including Microsoft Office applications
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Flexibility to work various shifts and willingness to assist the team when needed
Ability to adapt to a dynamic environment and work under pressure

Job Responsibility

Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces
Access Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy
CCTV System: Operators manage the companies CCTV system and process video footage request
Provide access management to all company facilities
Conduct alarm monitoring for Open Text facilities
Manage all video footage requests in accordance with company policy
Manage all access report requests in accordance with company policy
Notify the appropriate personnel in an emergency
Notify, direct, and assist emergency personnel in the event of an emergency
Liaison between clients, other departments, and company leadership during an emergency

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Ongoing paid training programs and career growth opportunities
Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Fulltime

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